Customer Service Representative

N’DOUA KONAN YAO ANDRE DJA

DOB : **/**/****

Nationality : Ivorian

Tel: +63-945*******

Email: **********@*****.***

Sorrento Oasis, 15 C. Raymundo Ave, Pasig,

**** ***** ******

Personal summary

A bright and ambitious candidate with a strong technical background who has a passion in helping people and the ability to work with the minimum of supervision. Looking for a suitable French speaking position with a successful and dynamic company that offers room for progression.

Academic qualifications

2013-2016 – Bangalore University,

Bangalore

Master in Computer Application

2012-2013 – Networkerz Home,

Bangalore

Cisco Certified Network Associate

(CCNA).

Cisco Certified Network Professional

(CCNP).

[Routing and Switching]

2009-2012 – Bangalore University,

Bangalore

Bachelor in Computer Application

2008-2009 – Collège Catholique

Saint Jean Bosco, Abidjan

Baccalauréat Série D

Key skills and competencies

Languages

English : fluent

French : fluent

Skills

Pack MS Office

C, C++ (intermediate)

CCNA(advanced)

Cisco Certified

Academic realizations

- Creation of online Banking system: Metro Bank.

- Creation of a prison management system appication: JAMS (Jail Administrator Management System).

-Creation of an online auction system: Auction bid. Work experience

August 2013: Internship at the General Bank (SGBCI) in Ivory Coast.

- IT equipment installation and configuration (pc, scanners, routers, switches

- Firewalls configuration, Operating system troubleshooting June 2015 – January 2016: French moderator of texts, images, videos at Foiwe in Bangalore-India.

February 2016 – June 2016: Internship program at Winsys Computech in Bangalore-India.

-Web applications development (using Java Programming language) October 2016 - March 2017: Technical Support Representative at Five9 Cloud Contact Center Software ( Troubleshooting, IVR configuration, Network requirements assessment ) in Mandaluyong city, Manila.

April 2017 – Now:Customer Service Representative at Affinion International Corp. ( attending customer enquiries via phone and emails ) in BGC, Taguig city.

Extracurricular activities

- Leader of events organisation of the Koshy’s’ Ivorian Association in Bangalore (2012).

- Captain of the Koshy’s’ Ivorian football team in Bangalore (2016).

Contact this candidate