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Customer Service Administrative Assistant

Lagos, Lagos, Nigeria
March 09, 2019

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** **** ****, ***** ****, ED 300271 H: 070-***-***** Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 7 years in the field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.


Personal training

Extensive knowledge of fine wines

Understands grammar

Advanced computer skills


Guest relations

Marketing and promotions

Report writing

Screens calls properly

Proper phone etiquette

Excellent verbal communication

Labor relations

Problem resolving

Conference planning

Business writing

Administrative support specialist

Verbal communication

Strong interpersonal skills

Excellent communication skills

Supply procurement

Coordination skills

Fast learning

Personal security

Cash management experience

Critical thinker

Independent worker


Problem resolution

Business correspondence

Customer friendly

Administration Assistant Mar 2013 to Current

Digital Geoscience - Benin, Edo State

Compiled and uploaded files into records management system. Managed and controlled office supply inventory for timely ordering and requisition of depleted stock.

Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.

Responded to telephone inquiries from clients, vendors and the public. Increased customer satisfaction by greeting visitors promptly and professionally. Standardized department filing system to increase efficiency. Walked visitors to appropriate staff member or meeting location. Efficiently scheduled meetings, appointments and travel. Coordinated meetings with other department managers and served as main liaison for sales and engineering staff.

Created weekly and monthly reports and presentations. Represented office personnel and company brand in regular client correspondence.

Facilitated working relationships with co-tenants and building management. Assisted with arranging and coordinating travel accommodations. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Education and Training


Promoted welcoming environment while managing receptionist area and fielding requests for information.

Managed the daily calendar for directors

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Managed daily office operations and equipment maintenance. Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents. Personal Assistant Mar 2013 to Feb 2015

digital geoscience - Benin, Edo State

Coordinated and planned special projects at clients' homes. Responsible for single-handedly managing two-man line for kitchen requiring twenty-four hour operations.

Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.

Handled all aspects of vehicle maintenance.

Checked and opened mail, including bills and invoices. Created presentations using Microsoft PowerPoint.

Devised and maintained office systems to efficiently deal with paper flow. Resolved guest complaints.

Organized work projects around client's house.

Consistently recognized by management for providing superior customer service. Researched and collected options for best pricing on hotels, flights and home furnishings.

Organized personal and professional calendars, providing reminders of upcoming meetings and events.

Created expense reports using Microsoft Excel spreadsheets. Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.

Checked mail, shopped for groceries and handled bill payments. Enforced safety procedures in accordance with facility policies and government regulations.

Attended business meetings and took meeting minutes. Communicated client project requirements to vendors and contractors to ensure client satisfaction.

Planned and coordinated travel arrangements and logistics for out-of-town functions.

Screened telephone calls and inquiries and directed as appropriate. Conducted extensive online and phone research.

Organized personal and professional calendars, including reminders for upcoming meetings and events.

Handled incoming and outgoing correspondence, including mail, e-mail and faxes. Typed documents, updated websites and compiled information for meetings. Managed incoming and outgoing correspondence, including mail, email and faxes. Higher National Diploma -HND, Business Administration 2015 Federal Polytechnic, Auchi - Auchi, ED

National Diploma- OND, Business Administration 2010 Federal Polytechnic, Auchi - Auchi, ED


Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Increased employee retention by 100% through development and implementation of training and mentorship programs.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.


Maintained status reports to provide management with updated information for client projects.


Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.


Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Represented executive-level management as first-point-of-contact in all communications with vendors, personnel, and clients. Calendaring

Planned all meetings and travel for CEO.

Planned and executed all aspects of a major office headquarter move.

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