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Customer Service Assistant

Calgary, AB, Canada
March 09, 2019

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Franny Si

**** ********** ** **

Calgary AB T*K *K3

Highlights of Qualifications

Strong customer service skills

Proficient written and verbal communication

Excellent organizational and time management skills

Superior mathematical and accounting skills

Extensive experience with MS Excel and Word

Work Experience

Customer Service Assistant Singapore July18, 2011 – March16, 2014

DNATA (Dubai National Air Travel Agency)

Provided customer service at arrival counter

Assisted passengers with baggage claims

Raised missing and damage reports for passengers

Supported customers with travel insurance claim process

Dealt with complains via emails and phone calls

Worked with airline representatives to book hotels for passengers

Sales Associate China April1, 2014 – August29, 2015

Yishion retail store

Maintained a regular customer base and developed potential customer relationship

Prioritized account management, POS operations and customer service problem-solving

Performed daily department tasks including stocking, merchandise displaying

Cashier & Customer service Calgary May3, 2017- December31, 2018

Krazy Monkey Indoor Playground

Introduced safety instructions and entertainment facilities

Provided suggestions on food and drinks

Processed payments in POS system

Assisted customers with special needs

Volunteer Experience

Peer Mentor Calgary October 2017- March 2018


Shared academic and personal work-related experience with peer mentees

Communicated with peer mentees about encountered problems

Followed up addressed problems

Encouraged mentees to get through difficulties and keep up with study

Customer Service Instructor Calgary July 2016 – August 2016

Calgary Chinese Cultural Centre

Instructed senior with tablet applications

Communicated with supervisors to adjust course schedules

Enhanced relationship with senior people to make them involved

Education &Award

Business Administration Program Diploma

SAIT - Canada September 2016 - June 2018

2017/2018 Student Award-International Students Leadership

Hospitality and Hotel Management Diploma

Professional and Technical College of Hubei University China September 2009 - June 2012

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