Customer Service Assistant
Resume:
Franny Si
**************@*****.***
Highlights of Qualifications
Strong customer service skills
Proficient written and verbal communication
Excellent organizational and time management skills
Superior mathematical and accounting skills
Extensive experience with MS Excel and Word
Work Experience
Customer Service Assistant Singapore July18, 2011 – March16, 2014
DNATA (Dubai National Air Travel Agency)
Provided customer service at arrival counter
Assisted passengers with baggage claims
Raised missing and damage reports for passengers
Supported customers with travel insurance claim process
Dealt with complains via emails and phone calls
Worked with airline representatives to book hotels for passengers
Sales Associate China April1, 2014 – August29, 2015
Yishion retail store
Maintained a regular customer base and developed potential customer relationship
Prioritized account management, POS operations and customer service problem-solving
Performed daily department tasks including stocking, merchandise displaying
Cashier & Customer service Calgary May3, 2017- December31, 2018
Krazy Monkey Indoor Playground
Introduced safety instructions and entertainment facilities
Provided suggestions on food and drinks
Processed payments in POS system
Assisted customers with special needs
Volunteer Experience
Peer Mentor Calgary October 2017- March 2018
SAIT-Canada
Shared academic and personal work-related experience with peer mentees
Communicated with peer mentees about encountered problems
Followed up addressed problems
Encouraged mentees to get through difficulties and keep up with study
Customer Service Instructor Calgary July 2016 – August 2016
Calgary Chinese Cultural Centre
Instructed senior with tablet applications
Communicated with supervisors to adjust course schedules
Enhanced relationship with senior people to make them involved
Education &Award
Business Administration Program Diploma
SAIT - Canada September 2016 - June 2018
2017/2018 Student Award-International Students Leadership
Hospitality and Hotel Management Diploma
Professional and Technical College of Hubei University China September 2009 - June 2012
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