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Customer Service Representative

Winnipeg, Manitoba, Canada
March 08, 2019

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Bukola Orimogunje

*** ******** ******, ********,

Manitoba, R2M2P4

Phone: 431-***-****



Professional Customer Service Representative, Client Supporter and Marketer with over 5years’ experience.

Reliable customer service representative characterized by a high level of energy, outgoing and customer focused.

Strong ability to serve and communicate with different types of customers efficiently, excellent time management skills, Effective team player, organized and very detail oriented.

The ability or strength to keep standing for a long time.

Knowledgeable in the application software like Microsoft Office Word, Excel, and PowerPoint, CorelDraw and Adobe Photoshop; accurate keyboarding speed of 50 wpm).

Health Safety and Environment Management (Level I,II,III) certification

Skill Summary

Customer Service Skills

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analysing customer needs

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Resolve customer complaints via phone, email, mail or social media

Attempt to persuade customer to reconsider cancellation

Product Distribution and Marketing

Experience in independent marketing, sales, and distribution of products.

In-depth knowledge of product display, inventory, and stock rotation procedures.

Managing quality communication, customer service support and product presentation for each client.

Mentoring several individuals who went on to manage their own business.

Designing strategies to enhance sales by asking the team member to embark on large production and distribution of Sales advert materials like banners, fliers and jingles.

Identifying new customers through attending trade-shows, networking, care-calls and building relationships.

Educating customers on the benefit and advantage of using quality products and provided hands-on demonstrations.

Computer Operator

Monitoring the operation of various servers, hosts systems and network components.

Communicating with system users to identify, explain and resolve problems.

Resolving user problems by answering questions and requests.

Notifying senior managers of any equipment malfunctions, diagnosing and correcting equipment malfunctions.

Making sure there is uninterrupted power supply to the computers, working air conditioning and that first rate security systems are in place.

Performing all data processing duties in an accurate and timely manner.

Cleaning, adjusting and making minor repairs to computer equipment.

Carrying out regularly scheduled uploads or downloads of data.

Operating and maintaining computer associated peripheral equipment.

Assisting users with software and hardware problems.

Ensuring that all data is secured and there are no breaches of confidentiality.

Work Experience

Customer Service Representative 2016 - 2019

MTN Nigeria Akure, Nigeria

Customer Service Representative 2012 - 2015

Etisalat Nigeria Akure, Nigeria

Computer Operator 2009 - 2011

Cosby concept Communications Akure, Nigeria

Independent Distributor 2005 -2008

GNLD International Akure, Nigeria

Education and Training

Master of Technology in Physics Energy 2008

Federal University of Technology, Akure, Nigeria

Bachelor of Technology in Physics Electronics 2001Federal University of Technology, Akure, Nigeria

Health, Safety and Environment 2019

Management System (Level I, II,III)

Health &Safety International Training Centre (ITC) Akure, Nigeria

Additional Training

Emergency First Aid/CPR Level C Recent

Canada Red Cross Winnipeg, Canada

Criminal Record Check Recent

Police Headquarters, 245 Smith street, Winnipeg, Canada Winnipeg, Canada

Child and Adult Abuse Registry Check Recent

Child Abuse Registry Unit Winnipeg, Canada

Manitoba’s Entry Program Recent

Manitoba Start Winnipeg, Canada

Employment Preparation Workshop Recent

Manitoba Start Winnipeg, Canada Manitoba Driver’s License Recent

Manitoba Public Insurance Winnipeg, Canada

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