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Customer Service Administrative Assistant

Location:
Baltimore, MD
Posted:
March 08, 2019

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Resume:

Jesse L. Alexander

*** ***** ******** *****, *****, Maryland 21085

443-***-****, ac8p17@r.postjobfree.com

CAREER PROFILE:

Experienced law enforcement, security professional and successful sales inspector equipped with superior communication and customer service skills with a proven track record in ensuring the safety of both public and private entities. An ability to analyze client needs, devise solutions to those needs, and effectively lead cross-functional teams to fulfill those needs has led to ongoing career progression. I am seeking a role to apply strong leadership skills to the growth of a top tier company.

PROFICIENCIES

●Leadership and Counseling

●Decision Making

●Interpersonal Skills

●Customer Service

●Execution of Law Enforcement Operations

●Strategic Planning and Analysis

●Problem-Solving

●Creating relationships

EDUCATION

●In progress -Master of Science, Administration of Justice, Wilmington University, New Castle, DE, Projected completion 2023

●Bachelor of Science Degree, Criminal Justice, Wilmington University, New Castle, DE.

●Associates of Applied Science Degree, Law Enforcement Corrections and Technology, North East, MD

●Police Academy Diploma, Maryland Police Training Commission, Community College Baltimore County, Dundalk, MD

CERTIFICATIONS

●Fire Science Program

●Maryland State Emergency Medical Technician

●U.S. Department of Homeland Security Chemical Terrorism Vulnerability

●U.S. Department of Homeland Security Chemical Security Awareness

●G4S North American Training Institute Check It: How to check a bag

●Patrols and Fixed Post

●Intro to First Line Management Certification

●Emergency Management Institute Intro to Incident Command System Certification

●State of Maryland Private Detective (MD)

LICENSING

State of New Hampshire Department of Safety State Police NON RESIDENT Pistol/Revolver License

Common Wealth of Virginia NON RESIDENT Concealed Handgun Permit

State of Florida Concealed Weapon or Firearm License

State of Maryland Permit to Carry A Handgun

Metropolitan Police Department Washington, DC Concealed Carry Pistol License

PROFESSIONAL EXPERIENCE

Private Investigator/Detective, Insight Service Group (ISG), One Corporate Place Suite #300 55 Ferncroft Road Danvers, MA 01923 (January 2019-Present) Supervisor: Katlyn Jesse-787-***-****)

Conduct video surveillance (fixed/mobile) of workers compensation claimants

Obtain videotaped documentation of subjects.

Conduct background/activity checks and courthouse research.

Write and record statements, conduct scene investigations.

Draft thorough and detailed investigative reports, upload video, photographic, and audio evidence into case management system.

Private Investigator/Detective, TNT Surveillance, LLC 10908 Courthouse Road #102-242 Fredericksburg, VA 22408

(September 2018 – Present) (Supervisor: Curtis Guyer- 301-***-****

Conduct video surveillance (fixed/mobile) of workers compensation claimants

Obtain videotaped documentation of subjects.

Conduct background/activity checks and courthouse research.

Write and record statements, conduct scene investigations.

Draft thorough and detailed investigative reports, upload video, photographic, and audio evidence into case management system.

Testify in court as to claimant’s activities and to show surveillance footage obtained.

Sales/ Inspector, Orkin Pest Control, Baltimore Region (307), 7484 Candlewood Road Suite E, Hanover, MD 21076

(June 2018- Present) (Supervisor: Mr. Robert Ashworth- 410-***-****

Building new relationships

Creating new business relationships through telemarketing, mail, or in person.

Present proposal presentations of inspection reports to customers.

Conducts thorough onsite inspections of residential or commercial properties.

Recommend and reviewed proper treatment agreements and procedures with customers.

Justice Protective Service Officer, Centerra Washington Operations, 6710 Oxon Hill Road, Suite 200, Oxon Hill, MD 20745, (October 2013 – June 2018) (Supervisor: Mr. Jeff Andrews – 202-***-****

●Analyze surveillance footage and personally inspects all visitors and contractors to determine suitability for entry into a government building.

●Serves as the first point of contact for all personnel attempting to enter the building;

●Initiated investigations into criminal activity, including the collection and evaluation of pertinent information.

●Experienced collecting, analyzing, assessing and disseminating criminal intelligence information.

●Conducts thorough onsite security inspections in accordance with strict Department of Justice (DOJ) guidelines.

●Receives and processes request for visitor entry badges, responds to all inquiries in a courteous and professional manner

●Experienced collecting, analyzing, assessing and interpreting criminal data.

Armed Custom Protection Officer Supervisor, G4S Secure Solutions, 38 Reads Way New Castle, DE 19720 (September 2012 – October 2013) (Former Supervisor: Mr. Nicholas Paros- 302-***-****

●Integral to recruiting and training new security officers; responsible for more than 400 officers geographically dispersed throughout multiple Delaware field locations.

●Conducted detailed internal investigations into employee misconduct

●Recommended disciplinary action based on extensive knowledge of applicable policies and procedures.

●Performed security patrols of designated areas; communicated deficiencies to the client and ensured immediate correction.

●Established scheduling and priorities of work for subordinate security officers and supervised the execution of all tasks.

●Developed and compiled a variety of reports based on personnel security information and safety audits conducted in accordance with contract guidelines.

●Accurately collected fingerprints and other sensitive information in accordance with pertinent Department of Education regulations.

Deputy First Class, Cecil County Sheriff’s Office, County Government, Cecil County, Maryland, (December 2007 – March 2012)

●Consistently exercised sound judgment when involved in high-stress, often dangerous, situations.

●Initiated investigations into criminal activity, including the collection and evaluation of pertinent information.

●Obtained and organized evidence related to ongoing investigations using proper handling procedures.

●Interviewed witnesses and ensured the accuracy and completeness of all witness statements.

●Experienced collecting, analyzing, assessing and disseminating criminal intelligence information.

●Experienced collecting, analyzing, assessing and interpreting criminal data.

ADDITIONAL INFORMATION

●Background investigation, credit check, and drug test completed for current position.

●United States Government Clearance (Secret)

●Maryland Volunteer of the Singerly Fire Company (EMT-B/Firefighter), currently.



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