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Customer Service Front Desk

Location:
Baltimore, Maryland, United States
Salary:
15.
Posted:
March 08, 2019

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Resume:

Hi Good Day,

Throughout my Career, I have worked in the hospitality industry under established hotel brands.

I have worked to excel through strong work ethic, patience and of course a smile for our guests.

I have strong interpersonal skills and I am culturally aware, thus being comfortable working with different kinds of people regardless of background, race and ethnicity. I am always positive and is well equipped to work in a team structure. I am a true self-starter with the outstanding ability to multitask and prioritize the company's mission and vision to give a delightful and unforgettable experience to our guests with a high standard of customer service.

I look forward to the opportunity of speaking with you to further discuss how my background and qualifications is a clear match for the position as shown on my resume.

Ma. Ivy Camille M. San Pedro

951-***-****

ac8p15@r.postjobfree.com

MA. IVY CAMILLE M. SAN PEDRO

●To be a part of your company with an opportunity to integrate and apply general

management skills.

EDUCATION

College Level Bachelor of Science in Hotel and Restaurant Management

June 2009 - March 2013

SKILLS

●Practiced Front Office Operations

●Knowledge in OPERA System, Colleague Advantage and Skytouch POS

●Skilled with telephone inquiries

●Attention to detail

●Proficient in English and Filipino

●Strong leader skills

●Good team worker

●Excellent customer service

●Knows Public Relations

EXPERIENCE

WHY HOTEL BALTIMORE

Baltimore, Maryland

September 2018 - Present

Host

HYATT PLACE BALTIMORE INNER HARBOR

Baltimore, Maryland

August 2018- Dec 2018

Front Desk Agent

HOLIDAY INN- INNER HARBOR

Baltimore, Maryland

May 2018 - August 2018

Front Desk Agent

ROSARIOS ITALIAN KITCHEN

Rosedale, Maryland

Jan 2016 – May 2018

Food Server, Counterperson

MONTAUK YACHT CLUB RESORT AND MARINA

Montauk, New York

June 1, 2015 – Dec 2015

Front Desk Agent, guest check in, concierge and reservations

CLAM AND CHOWDER HOUSE AT SALIVAR’S DOCK

Montauk, New York

August 15,2015 – Oct 15,2015

Busser

PHILIPPINE NATIONAL BANK

Philippines

Jan 16, 2014 – April 15, 2015

Junior Sales and Service Associate

THE LODGE AT BRYCE CANYON

Bryce, Utah

March 13, 2012 - June 15, 2012

Front Desk Agent, responsible for guest service operation, reservations and

Concierge

REFERENCES

DAIJA OLIVIA BUCKSON

Restaurant Supervisor

Rosario's Italian Kitchen

443-***-****

THOMAS SAGLIMBENE

Front Office Supervisor

Montauk Yacht Club

551-***-****

To Whom It May Concern,

It’s my absolute pleasure to recommend Camille for Front Desk agent with your hotel. Camille and I worked at Holiday Inn Inner Harbor for a few months and she is exceptional. I thoroughly enjoyed my time working with her, and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable, and incredibly hard-working. Beyond that, she has an impressive way of making guest feel warm and welcomed. Her knowledge of communication and expertise in guest recovery was a huge advantage to our entire office. She put this skillset to work in order to further assist guest whenever a complication occurred.

Along with her undeniable talent, Camille has always been an absolute joy to work with. She is a true team player, and always manages to foster positive discussions and bring the best out of other employees while remaining professional. Without a doubt, I confidently recommend Camille to join your team at your hotel. As a dedicated and knowledgeable employee and an all-around great person, I know that she will be a beneficial addition to your organization.

Please feel free to contact me at ac8p15@r.postjobfree.com should you like to discuss Camille’s qualifications and experience further. I’d be happy to expand on my recommendation.

Best wishes,

Dawn Davis

Asst. Front Office Mgr.

Holiday Inn Inner Harbor Baltimore- Downtown 301 West Lombard St.

Baltimore, MD 21201 Phone: 443-***-**** http://www.innerharborhi.com



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