Customer Service Front Desk
Resume:
Hi Good Day,
Throughout my Career, I have worked in the hospitality industry under established hotel brands.
I have worked to excel through strong work ethic, patience and of course a smile for our guests.
I have strong interpersonal skills and I am culturally aware, thus being comfortable working with different kinds of people regardless of background, race and ethnicity. I am always positive and is well equipped to work in a team structure. I am a true self-starter with the outstanding ability to multitask and prioritize the company's mission and vision to give a delightful and unforgettable experience to our guests with a high standard of customer service.
I look forward to the opportunity of speaking with you to further discuss how my background and qualifications is a clear match for the position as shown on my resume.
Ma. Ivy Camille M. San Pedro
ac8p15@r.postjobfree.com
MA. IVY CAMILLE M. SAN PEDRO
●To be a part of your company with an opportunity to integrate and apply general
management skills.
EDUCATION
College Level Bachelor of Science in Hotel and Restaurant Management
June 2009 - March 2013
SKILLS
●Practiced Front Office Operations
●Knowledge in OPERA System, Colleague Advantage and Skytouch POS
●Skilled with telephone inquiries
●Attention to detail
●Proficient in English and Filipino
●Strong leader skills
●Good team worker
●Excellent customer service
●Knows Public Relations
EXPERIENCE
WHY HOTEL BALTIMORE
Baltimore, Maryland
September 2018 - Present
Host
HYATT PLACE BALTIMORE INNER HARBOR
Baltimore, Maryland
August 2018- Dec 2018
Front Desk Agent
HOLIDAY INN- INNER HARBOR
Baltimore, Maryland
May 2018 - August 2018
Front Desk Agent
ROSARIOS ITALIAN KITCHEN
Rosedale, Maryland
Jan 2016 – May 2018
Food Server, Counterperson
MONTAUK YACHT CLUB RESORT AND MARINA
Montauk, New York
June 1, 2015 – Dec 2015
Front Desk Agent, guest check in, concierge and reservations
CLAM AND CHOWDER HOUSE AT SALIVAR’S DOCK
Montauk, New York
August 15,2015 – Oct 15,2015
Busser
PHILIPPINE NATIONAL BANK
Philippines
Jan 16, 2014 – April 15, 2015
Junior Sales and Service Associate
THE LODGE AT BRYCE CANYON
Bryce, Utah
March 13, 2012 - June 15, 2012
Front Desk Agent, responsible for guest service operation, reservations and
Concierge
REFERENCES
DAIJA OLIVIA BUCKSON
Restaurant Supervisor
Rosario's Italian Kitchen
THOMAS SAGLIMBENE
Front Office Supervisor
Montauk Yacht Club
To Whom It May Concern,
It’s my absolute pleasure to recommend Camille for Front Desk agent with your hotel. Camille and I worked at Holiday Inn Inner Harbor for a few months and she is exceptional. I thoroughly enjoyed my time working with her, and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable, and incredibly hard-working. Beyond that, she has an impressive way of making guest feel warm and welcomed. Her knowledge of communication and expertise in guest recovery was a huge advantage to our entire office. She put this skillset to work in order to further assist guest whenever a complication occurred.
Along with her undeniable talent, Camille has always been an absolute joy to work with. She is a true team player, and always manages to foster positive discussions and bring the best out of other employees while remaining professional. Without a doubt, I confidently recommend Camille to join your team at your hotel. As a dedicated and knowledgeable employee and an all-around great person, I know that she will be a beneficial addition to your organization.
Please feel free to contact me at ac8p15@r.postjobfree.com should you like to discuss Camille’s qualifications and experience further. I’d be happy to expand on my recommendation.
Best wishes,
Dawn Davis
Asst. Front Office Mgr.
Holiday Inn Inner Harbor Baltimore- Downtown 301 West Lombard St.
Baltimore, MD 21201 Phone: 443-***-**** http://www.innerharborhi.com
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