Customer Service Manager

Isha R. Roybal

**** ********* ****** #**** ********, WA

Message Telephone: 509-***-**** Email: **********@*****.*** OBJECTIVE: A secure career that both the company and I can grow together. Employment history includes 15+ combined years in various customer service fields, ranging from hospitality, front office, sales and management. SKILLS & QUALIFICATIONS:

• Excellent customer service, verbal and written communication skills.

• Mixology and Food Handlers permit - Washington State.

• Proficient in Microsoft software, along with DOS and internet based operating systems.

• Great problem solving and adaptability skills.

• Ability to work in a fast-paced environment, handle multiple priorities and quickly learn new procedures.

• Highly dependable, self-starter, ability to work in a team and/or independently. EMPLOYMENT HISTORY:

Bill Robertson Nissan

SALES PROFESSIONAL

Pasco, WA

08/2018 to Current

• Rated 5 Star on Dealer Rater

• #1 out of 550+ Nissan Employees on

Armada Sales

• Provide exceptional customer service

Berven Inc.

BAR MANAGER – (FOUR BARS)

West Richland, WA

11/2017 to 08/2018

• Ensure safety regulations are met

• Accounts receivable/payable

• Human Resources

• Customer service

• Double Entry Accounting

• Payroll/QuickBooks/Excel

Caregiver/Homemaker

LAPSE IN EMPLOYMENT

Richland, WA

11/2016 to 11/2017

• Manager appointments, • Assist with any needs • Assist with banking/management of funds Tri-City Lumber

BOOKKEEPER

Kennewick, WA

07/2015 to 11/2016

• Accounting, accounts payable,

logistics and procurement

• Entry of Purchase Orders/Delivery

• Payroll/QuickBooks/Excel

• Provide customer service and

administrative support

• Manage appointments/confidential records.

• Arrange travel/teleconferences

• Distribute correspondence/mail

Gordon Estate Wine Bar

MANAGER

Pasco, WA

03/2013 to 07/2015

• Accounting, accounts payable,

logistics and procurement

• Inventory Control

• Manager Social Media

• Human Resources

• Menu development/construction

• Special events coordinator

• Payroll/QuickBooks/Excel

• Double Entry Accounting

Hospitality

SERVER/BARTENDER

Kennewick, WA

06/2010 to 04/2013

• Customer Service

• Inventory

• Cash handling

• Product Knowledge/Delivery

• Key Holder

• Positive exertion of self outside of work

Department of Corrections

SECRETARY LEAD

Pasco, WA

06/2004 to 11/2009

• Area safety representative

• Accounting, accounts payable,

logistics and procurement

• Promoted to “Lead” within one year

• 10 Key/Data Entry: 70 WPM

• Provide customer service and

administrative support

• External Law Enforcement partner

• Manage appointments/confidential records.

• Arrange travel/teleconferences

• Distribute correspondence/mail

• Creator of list currently used

Mariposa Retail Store

ASSISTANT MANAGER

Kennewick, WA

10/2005 to 10/2006

• Direct/supervise employees

• Cash register/daily cash report

• Enforce safety and security rules

• Inventory and supplies

• Hire, train, and evaluate personnel

• Daily management duties

VOLUNTEER EXPERIENCE:

Animal Control Pasco, WA 2004 to 2004

Central United Protestant Richland, WA 2001 to 2002 EDUCATION:

Richland High School Diploma Received: 06/04/2004

• Attendance Office Assistant (2001-2004) • President of Pre-Veterinary Technician class (2003-2004) References: Craig Robertson 509-***-**** Betty Jo Hughes 509-***-**** Joel Fort 509-***-**** General Manager at Bill Robertson Nissan Owner of Tri-City Lumber Supervisor at Department of Corrections

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