Executive Assistant Manager

Kehinde Olusegun Olofin

Phone: 403-***-**** Email: ********@*****.*** www.linkedin.com/in/kehinde-olusegun-olofin

PROFESSIONAL SUMMARY

Strategic, collaborative and detail-oriented professional with significant experience providing wide range of services across the banking spectrum. Demonstrated strengths working, along with expert coordination of cross-functional and multidisciplinary teams. Driven in delivering service excellence, while working for the optimization of company goal attainment. Possess initiative and self-motivation required to adapt to new environments and learn quickly. Approach duties with focus, commitment and diligence.

KEY AREAS OF EXPERTISE

Back and Front Office Operations

Customer Service and Quality Assurance

Cash Operations

Profit Optimization

Direct Marketing and Customer Engagement

Leadership and Training

Market Research

Retail Banking

WORK EXPERIENCE

Service Manager, Cash November 2016-January 2019

Heritage Bank Regional office, Abuja, Nigeria

Trained cash associates to have an eye for details, which has prevented a loss of about CAD $25,000.

Obtained profit on the usage of ATMs by over 250% in the space of 6 months, increasing patronage on ATMs due to prompt loading of minted cash and ensuring that these machines are up and running.

Supervised cash associates closely to guard against cash pilferage and fraud that could result in loss of the bank’s cash assets.

Increased tier 1 clients with over 30% within a year, by training cash associates to ensure transactions are carried out in a timely way and within stipulated policy guidelines.

Mentored and retrained cash associates to be knowledgeable about bank’s policies on cash services and carry out their functions in line with control measures.

Supervised the reconciliation of all Tellers and ATMs to avoid loss of company’s assets.

Service Manager, Transactions May 2013 – November 2016

Heritage Bank Regional office, Abuja, Nigeria

Processed and audited accurately customers’ financial transactions via different electronic channels, which led to the branch contributing to 80% of the total profit recorded by the bank.

Answered courteously inquiries from customers in person and on the phone, which has increased patronage and customer loyalty.

Achieved customer base by 15% by promptly processing customers’ transactions within approved service TAT; e.g. collection and processing of salary payments.

Earned “Best Staff’’ award three times in a row for Quality Service Delivery.

Processed promptly form M, LC, Form A transfers, bill payments, fees.

Invoiced and issued Bank Draft / cheques properly.

Kehinde Olusegun Olofin

Phone: 403-***-**** Email: ********@*****.*** www.linkedin.com/in/kehinde-olusegun-olofin

WORK EXPERIENCE CONTINUED

Enquiry/Funds Transfer Officer February 2012 – January 2013

Stanbic IBTC Bank, Kontagora, Nigeria

Attended professionally to customers’ complaints and ensured that 95% of queries and complaints were resolved.

Developed feedback mechanism that ensured improved service, customer retention and increased profit.

Investigated and solved any customer concerns with 98% solution rate.

Assessed financial transactions via different electronic channels, which led to upsurge in profits for that financial year.

Confirmed third-party instruments that may be required in accordance with the customer’s mandate.

Executive Assistant May 2008 – February 2010

Bank PHB (Now Keystone Bank), Abuja, Nigeria

Mobilized deposit for the bank through retail market storms.

Co-managed commercial accounts and made various facilities available to retail customers.

Enforced electronic businesses effectively which in turn increased the retail customer base of the bank and more financial activities on the electronic channels.

Generated profits for the bank through the issuance of APGs and various types of loans like Auto loans, Mortgage loans etc.

Marketed floats and profitability of the bank monthly by signing on salary earners to the bank

EDUCATION

Professional in Human Resources (PHRI) 2015 - 2018

Human Resource Certification Institute, USA

Bachelor in Political Science 1998 -2002

University of Lagos, Lagos, Nigeria

(Assessed as equivalent to a Bachelor’s in Political Science by International Credential Assessment Services of Canada, Toronto, ON)

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