Post Job Free

Resume

Sign in

Pharmacy Customer Service

Location:
District Heights, MD
Posted:
March 06, 2019

Contact this candidate

Resume:

Alberta N. Nyarko, PharmD

**** ******* ****, ***** ********, MD 20772

ac8ou7@r.postjobfree.com 240-***-****

EDUCATION BACKGROUND

**** – 2017

**** - ****

Western New England University - College of Pharmacy and Health Sciences Springfield, MA

Doctor of Pharmacy

University of Maryland College Park, MD

Bachelor of Science in Biological Sciences

PHARMACY WORK EXPERIENCE:

06/17 – 10/17

RITE AID PHARMACY, Graduate Pharmacist Intern Baltimore, MD

Supervised and trained newly hired technicians, and assisted the district manager in supervising some of the stores in the district to optimize workflow, prescription retention, customer service, and patient care.

Screened and enforced daily calls to patients to drive flu shots to increase company’s weekly goals.

Advocated for patient care through immunization, education and counseling patients on drug therapy and management.

Assisted the pharmacist with prescriptions and other pharmacy duties prior to the start of the business to ease workflow.

PROFESSIONAL EXPERIENCE:

02/17 – 03/17

01/17 – 02/17

11/16 – 12/16

09/16 – 11/16

06/16 – 08/16

05/16 – 06/16

CVS CAREMARK PHARMACY, Community Care Upper Marlboro, MD

Supervised and mentored technicians to improve patient care and workflow.

Transferred prescriptions to and from the pharmacy, contacted physicians for medication refill authorization, prescription clarification and or recommendations, contacted insurances for third party billing, and communicated with patients regarding medication adherence and other medication related issues.

Accelerated workflow through the processing of prescriptions at drop off and production, managed narcotic inventory request, counseled patients on drug therapy and advised patients on OTC medications.

MEDSTAR WASHINGTON HOSPITAL, Acute Care - Critical Care Washington, DC

Investigated information on Performance Improvement and Management for the ICU Missing Medications through data collection, analyzed data, presented the findings to the pharmacy supervisor and the Critical Care Pharmacy Staff to improve ICU care.

Reviewed daily patient cases and journal club articles, critiqued and presented to preceptor and other clinical pharmacy staff as well as educated them on the importance of incorporating said journals or articles in patient care.

Rounded with clinical pharmacists, nurses, and physician in SICU (Neurology and Cardiology) and made recommendations as needed, conducted a thorough medication assessment for contraindications, drug-drug interactions, drug-disease state interactions, dosing and frequency, and monitored side effects.

MEDSTAR WASHINGTON HOSPITAL, Acute Care – Internal Medicine Washington, DC

Honored by the department for being the most improved intern.

To improve patient care on the floor, I educated the nursing staff on several treatment plans and management.

Collaboratively worked with inter-professional team members through rounding at patient’s bedside, conducted patient interviews to effectively collect subjective patient information.

Reviewed various disease states and national treatment guidelines as it pertained to dosing, adverse events, as well as patient and drug-related variables, wrote soap notes on patients and prepared pharmaceutical care plan for treatment, and conducted a thorough medication assessment for contraindications, drug-drug interactions, drug-disease interactions, dosing and frequency.

Counseled patients on medications and provided appropriate information to help with adherence.

MEDSTAR WASHINGTON HOSPITAL, Institutional Washington, DC

Advocated for improvement in care by educating nurses and residents on the proper handling and storage of medications and documented any feedback to help the pharmacy improve their services.

Compounded non-hazardous drugs including, vancomycin, SSD and pre-packaged single dose drugs to unit dose, refilled and delivered patient specific medications.

HARRINGTON MEMORIAL HOSPITAL PHARMACY, Ambulatory Care-Elective Southbridge, MA

Performed medication reconciliation on admitted patients, educated them on at home medications, and resolved any medication related issues.

First to volunteer to counsel and educate cardiac rehabilitation patients on pharmacological and lifestyle managements to improve their health, prevent cost, and hospitalization.

Attended drug information meetings as needed and assisted pharmacy staff with inventory management

HARRINGTON MEMORIAL HOSPITAL PHARMACY, Ambulatory Care Southbridge, MA

Spearheaded the reporting of adverse events on Med Watch, collaboratively worked with other healthcare team, effectively communicated with the team about pharmacotherapy and patient specific drug therapy.

Learned about the concept of cycle therapy in cancer patients, USP Chapters 797 compounding Sterile Products and USP Ch. 800 Handling and Compounding of Hazardous drugs including but not limited to chemotherapy and other pertinent process related to outpatient infusion center such as 340b drug discount program, and billing for lidocaine usage.

09/15 – 12/15

09/14 – 12/14

01/14 – 05/14

CVS CAREMARK PHARMACY, Student Pharmacist Windsor, CT

Enhanced prescription counts through data input, production and dispensing of prescription drugs and reduced cost with monthly inventory management - restocked new and pull outdated medications, maximized care by answering physician calls, retrieving voicemails and counseling patients.

NATCHAUNG HOSPATAL, Student Pharmacist Mansfield, CT

Reviewed, processed, dispensed, and distributed medication orders, and managing drug inventory for outdated drugs. Educated patients on antipsychotic drugs, reviewed medications, and counseled them on drug therapy and management, side effects, drug-drug interactions, and drug-food interactions.

STOP & SHOP PHARMACY, Student Pharmacist Chicopee, MA

Reorganized the pharmacy to increase workflow, improved care by contacting patients with any issues prior to pick up, filled and dispensed prescription drugs to patients, and contacted physician offices for any refills or prior authorization requests.

Recruited new technicians to work for the company.

LICENSE AND CERTIFICATION

2018 – Present

2018 – Present

Licensed Pharmacist, Maryland Board of Pharmacy

Vaccination, Maryland Board of Pharmacy

2017 – Present

Basic Life Support for Health Professional

HONORS/AWARDS

05/2017

05/2017

04/2014

Phi Delta Chi Distinguished Brother and Leadership Award

Student National Pharmaceutical Association - Certification of Appreciation

Member of the Dean’s List

professional organizations

2018 - Present

American Pharmacists Association, Member

Phi Delta Chi Professional Pharmacy Fraternity, Member



Contact this candidate