James Hackford

Nashville, TN 615-***-**** ac8ot4@r.postjobfree.com

20+ years of systems and networking experience with a record of success at re-engineering IT systems and building VPN connectivity. Excels at learning and applying new technology to create secure, robust, and scalable network solutions. Experienced at working on projects at all stages from gathering requirements to development and testing to handing off the final deliverable. Expert at aligning IT capabilities with broader business objectives. In-depth knowledge of consolidating IT operations and standardizing systems, applications, and network architecture. Outstanding communication skills, leadership ability, and business acumen.

Account Management Risk Management Network Security Disaster Recovery Technical Support

Regulatory Compliance Anti-Virus Cloud Solutions Database Management System Migrations

Certifications

Cisco Certified Network Associate (CCNA) CompTIA Certified: Service Technician A+ & Security+ Microsoft Certified Professional (MCP), MS System Administrator (MCSA), MS System Engineer (MCSE), Microsoft Direct Cloud Solutions Provider Many others

Technical Proficiencies

Network Hardware: Cisco PIX and Routers, Ubiquiti, 3Com, Netgear

Firewalls: Trend Micro, SonicWALL, ISA, and WatchGuard

Ticketing Systems: ConnectWise, One-Comodo, ServiceNow

Networking: LAN, WAN, VLAN, WLAN, VPN, DNS, Virtualization, Hyper-V

Other: Veritas, Datto, IDrive, card access systems, Point of Sales Systems

Microsoft Technology: Exchange, Active Directory, Office 365, Azure, SharePoint Server, Dynamics CRM, all flavors of Office and Windows operating systems

Telecommunications: Blackberry, iOS, Android, and Windows phones and tablets, VoIP phones systems, IP security

Professional Experience

Sr. Consultant, Network/Systems; Virtual CIO, CEO – BNA Techsolutions/Maverick Endeavors 2007 – Present

Maintained networks for 40+ businesses, including law firms, accounting firms, general contractors, manufacturing companies and medical offices.

Served as a trusted advisor, functioning as an outsourced CTO/CIO, defining organizations’ technology roadmaps.

Deployed Hyper-V technologies, SBS servers, cloud services, site-to-site VPNs, and migrating servers to new versions.

Install, configure, and manage Exchange, Windows, SharePoint, and project servers.

Created internet connections and static IP addresses by working with Comcast, TDS, AT&T and other providers.

Maintained DNS records, including MX records and Group Policies.

Implemented and maintained backup systems, antivirus software, and disaster recovery using StorageCraft, Symantec, and BDR technologies.

Planned organization-wide disaster recovery, including maintaining off-site backups and conducting scheduled and ad-hoc troubleshooting.

Deployed and maintained multi-site VoIP phone system with DoD security specifications.

Systems Consultant; Virtual CIO, CEO – Integrated Data Solutions 1997 – 2006

Installed Windows Servers, network clients, and HP print servers, configuring servers to issue DHCP, with reserved IPs for static addressed machines.

Defined a subnet to different divisions by layering 3 VLAN switches with fiber modules.

Implemented and configured an ISA server as a firewall proxy server with RRAS for site-to-site VPN and IIS for an intranet website.

Led a migration to the new version of MS Exchange.

Defined and maintained Active Directory policies and objects.

Installed 3com, Linksys, and Cisco network switches, including running CAT 5 data cabling.

Sr. Network/Systems Administrator/Assistant Director of Technology – Roman Catholic Diocese of Brooklyn, NY 2000 – 2005

Implemented organization-wide LAN and WAN topologies and an Exchange integration with ISA firewalls and VPNs.

Decreased annualized spending by $500K by bringing all systems maintenance in-house.

Implemented rigorous information security standards.

Provided help desk support to 25000+ users for their PCs and digital phone system.

Consolidated technology operations, and standardized systems, applications, and databases.

Re-engineered Human Resources, Accounting, and Fund Raising to use SQL Server as a standard database platform, adopt modern relational architectures, and adhere to rules of data normalization.

Implemented a web-enabled accounting system able to manage multiple corporate entities.

Other Experience

Martial Arts Instructor

NYC Paramedic

Tennessee State Guard Military Police Team Leader and Search and Rescue Team Leader (Sergeant First Class)

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