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Manager Program

Location:
Seattle, WA
Salary:
100000
Posted:
March 05, 2019

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Resume:

Roman Michael Hill, J.D., M.B.A.

425-***-**** Seattle, WA 98119

ac8ony@r.postjobfree.com

Business Operations Manager

Business Analysis Operations Management Reasoned Leadership

Experienced and reliable business specialist with emphasis in operations management and analytical executive consultation. Exceptional communicator with strong negotiation, problem resolution and client-needs assessment aptitude. Proven ability to liaise between consumer groups and senior management and to develop and implement business processes and strategies that improve efficiency and increase profit.

Areas Of Expertise

Business Operations

Strategy & Logistics

Organizational Analysis

Law & Legal Issues

Inventory & Procurement

Supply Chain Management

Management

Negotiation & Communication

Professional Experience

Adjunct Professor (Part-time) Mar 2018—July 2018

SEATTLE PACIFIC UNIVERSITY, Seattle, WA

TEACHING:

Summer Quarter 2018: Taught MBA Course: Introduction to Legal Environment of Business (BUS 6013).

Spring Quarter 2018: Taught MBA course: Business Ethics: Managing for Integrity, Responsibility, and the Common Good (BUS 6202).

Compliance Program Manager (Short-term Consultant) Jan 2018-Mar 2018

MICROSOFT, Redmond, WA (H10 Capital)

PROCESS IMPROVEMENT:

Transformed physical security policy exception process (process improvement) within the MCIO (Microsoft Cloud Infrastructure and Operations) Global Supply Chain.

Addressed external business partner compliance issues (re: Microsoft GDPR Data Privacy requirements) to mitigate external and internal risk, resulting in 140 previously non-compliant companies becoming compliant.

Enrollment Planning Analyst Jan 2015-June 2017

SEATTLE SCHOOL DISTRICT, Seattle, WA

DATA ANALYSIS:

Assisted in production of enrollment projection figures by performing short-term and long-term analysis of enrollment forecasting trends relative to school capacity (using birth rate and other data) to support enrollment services upgrades, historical trends, and quality assurance.

Contributed to correct prediction (.002% margin of error) of overall student enrollment target, 53,107 students (relative to 52,102 actual enrollment for 2016-17 school year).

PROCESS IMPROVEMENT:

Recommended integrated LEAN process improvement principles to streamline enrollment processes for greater departmental efficiency, following benchmarking of other districts’ best practices, consultation with all department team members, the Director of Admissions, and the Director of Continuous Improvement.

Optimized capacity maximization by recommending right-sized classroom counts within existing schools (compliant with the reduced class size State mandate contained within the Washington State Supreme Court’s McCleary et al. v. Washington decision).

POLICY IMPLEMENTATION:

Directly Collaborated with Principals, Capital Planning, and the District Deputy Superintendent to correctly interpret and apply School Board policies and procedures governing student assignments.

Responded to directly to inquiry requests from schools and other staff about assignment issue, waitlist, seat capacity, and policies.

Assisted in maintenance of internal guidelines supporting School District's Student Assignment Plan, following ongoing consultation with assignment staff, and other stakeholders.

U.S. & Canadian Program Manager, License Contract & Compliance Division Nov 2012-Jan 2015

MICROSOFT, Redmond, WA (Stowell Marketing/CSG Services)

LICENSE COMPLIANCE:

Initiated contact with, and provided controls to, C-level company officers and partners via compliance-related consulting in order to collaboratively access and quantify historical and go-forward risk factors associated with licensing exposure of Microsoft Cloud intellectual property. Advised in selection of appropriate processes and systems to address compliance issues and mitigate risk.

Directed U.S. & Canadian Out of Service Provider License Agreement (“SPLA”) program compliance process, including determination of financial amount of non-compliance, negotiation, self-auditing, on-boarding, creation of settlement letters, coordination of purchase order fulfillment process, and licensing support.

Trained veteran colleague new to the compliance process, resulting in new ideas for increased efficiency, which were implemented in the design, planning, and execution of comprehensive audit process controls.

Established, assisted, and maintained relationships with finance leaders in settling Full (on-site) audits. Provided insight into process changes with internal and external Auditors.

Responsible for $8 Million in total compliance recoveries, on a $1 Million target.

Promotion (February 2014): Role increased to include U.S. & Canadian In-program licensing audits.

Promotion (November 2013): Role increased to include U.S. & Canadian SPLA Assisted Self Audits.

Additional Experience

Senior Consultant Oct 2002—Nov 2005

MAGNOLIA AUDIO VIDEO, Seattle, WA; Irvine, CA

SENIOR CONSULTANT: June 2004—Nov 2005

Co-led launch of very first two "Magnolia Home Theater" locations inside Best Buy stores (Costa Mesa & Irvine), which was a success, resulting in the subsequent creation of 400+ MHT locations nationwide.

Demonstrated leadership ability and product knowledge through training of newly-hired Magnolia associates.

Developed and implemented team goals, leading to simultaneous #1 (December 2005) annual sales volume location nation-wide for MHT stores, and #1 Best Buy home theater department for profitability nation-wide (among 690 Best Buy locations). As a reward our Irvine sales Team attended Super Bowl XL (2005) in Detroit, MI.

Received 98/100 mystery shopper score.

VIDEO BUYER: Apr 2003—June 2004

Oversaw video purchasing categories, created kiosks, examined Plan-O-Grams, and managed relationships with vendor representative.

Analyzed product movement & sourcing, set inventory levels, modified salesperson commission structure, and facilitated operations change management.

Conducted employee product effectiveness surveys, summarized results, successfully proposed organizational design changes to senior management, and supervised implementation of purchasing decisions.

HOME THEATER SPECIALIST: Jan 2003—Apr 2003

Promotion: Acquired greater responsibility and new product categories.

DIGITAL PRODUCT SPECIALIST: Oct 2002—Jan 2003

Promoted to this location after #1 Sales ranking in Everett.

Education

LL.M., Taxation, University Of Washington, Seattle, WA (2017-Present)

In addition, met all Global Business Law Concentration Requirements.

Global Business Law Institute Fellow, 2018-19.

Student Bar Association: Elected Student Senator, 2017-2018.

Law & Business Association

Juris Doctor, Michigan State University, East Lansing, MI (2006-2010)

Student Bar Association: Elected Student Senator, 2006-2010.

Member: Business Law Society; Sports Law Society

Member: Negotiation Competition Team

Extensive Contracts Coursework

Master of Business Admin., Supply Chain & H.R. Mgmt., Michigan State University, East Lansing, MI (2007-2010)

M.S.U. has the #1 ranked Supply Chain Management M.B.A., Worldwide (See: HTTPS://WWW.USNEWS.COM/BEST-GRADUATE-SCHOOLS/TOP-BUSINESS-SCHOOLS/LOGISTICS-RANKINGS).

Summer 2008: Travelled for two weeks to Shanghai, Beijing, & Hong Kong with MBA program, acting as a business consultant to local businesses including Intel, Ernst & young, Oracle, UBS, & Merrill Lynch.

Significant Negotiation Coursework

B.A., Business Administration (marketing concentration), Seattle Pacific University, Seattle, WA (1996-2001)

Inaugural Co-Founder, A.U.S.B.E. (Associated Undergraduate Students, Business & Economics).

Summer 2000: SPU Reach-Out International, Europe: Traveled for Six weeks to Poland (business consulting) and Lithuania (English Instructor).

B.A., Philosophy, Northwest University, Seattle, WA (1999-2001)

Senior Class Vice President, 2000-01.

Who’s who Among Students in American Universities and Colleges, 2001



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