Administrative Assistant Data Entry

Name: Dinesh Babu ac8omv@r.postjobfree.com

Mobile: 437-***-**** 649 Thamesford Terrace, Mississauga, ON. L5R 2B8

Professional Summary

Extremely competent and proactive Project Management professional with extensive experience in PMO, Business operations, Client servicing and team handling. A professional MBA with exceptional business management skill sets. Seeking new challenges in improving operations and project management of an organization and stimulate further professional growth.

Skills and Qualifications

Data Management

Interpersonal and written communication

Project Management

Process Implementation

Proficient user of MS Office

Client Assessment and analysis

Data Entry

ITIL 2011 Foundation

Employment History

TCS – Administrative Assistant, India Jan 2015 to Nov 2018

Providing Secretarial services such as minute taking and diary management

Handling requests for information and data from visitors and creating a welcoming environment

Setting up e-mail groups for committees

Organize and maintain files and databases in a confidential manner ensuring office procedures are followed

Scanning and copying contracts, notes and other documents

Payment management including invoice and PO managemnet

Answer phones and provide reception support

Managed clients visits including catering, accommodation and travel request for clients

Opening, dating copying and circulating incoming posts

Raising purchase orders and chasing outstanding accounts

Recording, compiling,transcribing and distributing the minutes of meeting

Resolving administrative issues

Maintain Logs of activities and completed work

Compile, sort and verify data accuracy

Comprehensive knowledge of MS Word, Excel, Outlook

Maintain and order office supplies

TCS - Project Management Office (PMO) Executive, India Jan 2010 to Jan 2015

Develop standards, processes and frameworks that support effective Vendor Management practices across various teams within defined service levels

Proactively identify risks and issues on programs/projects – advising team on the development of risk management and issue management plans

Manages customer’s change requests and expectations through a disciplined change management process

Identifying, defining, developing and implementing refinements to project/financial reporting and monitoring processes and procedures

Effectively managed the performance of the team and ensured the team adheres to the Service levels agreed with the clients.

Perform other activities as directed by the IT PMO Analytics Manager

Design and maintain Project Metrics to monitor and report

Design, develop and establish reporting standards and templates for IT PMO

Received ‘on the spot’ award for smooth and coherent handling of client visits

Achieved 100% compliance in mandatory trainings overdue and received accolades both from the client and as well from the TCS leadership team

Significant decrease in the number of non-compliance received for SFIA CV audits and had direct impact in the revenue savings

Scottish Widows – Client Service Administrator, Edinburgh, UK Feb 2008 – June 2009

Was part on the Onsite team that managed fund switches

Responded to customer requests with friendly, knowledgeable service and support

Researched complex problems and resolved issues in a timely manner

Directed training of new team members and mentored each to promote productivity, accuracy and friendly service

Coordinated between onsite and offshore team

Raised unresolved customer grievances to the respective designated departments for further investigation

Shared best practices of the onsite team to the offshore teams for better understanding of local situation in UK

Documented all customer enquiries and comments in an appropriate, quick and efficient manner

Strategically scheduled team members to maintain optimal staffing levels at all times

Plan, execute and approve training for offshore associate

Education Details

B.Sc – University of Madras Computer Science 1997 – 1999

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