CINDY FERESTIEN, RNC, IBCLC 201-***-****

Mahwah, NJ ac8ojp@r.postjobfree.com

DIRECTOR OF CLINICAL OPERATIONS

Executive healthcare professional specializing in managing multi-specialty practices administratively and clinically. Implementing & supporting cutting edge initiatives, concentrating on physician and staff management, enhancing business objectives and streamlining overall patient care.

EXECUTIVE COMPETENCIES AND SPECIALTIES

Lead and enhance Clinical Staff Training and Program Development

Promote consistently and superior clinical care in accordance with all regulations, best practice and scope of practice

Provide a positive patient experience throughout the patient visit.

Maintain final budgetary accountability for all phases of the business operations

Hire and develop clinical management and clinical staff

Onboards independent physician practices and incorporates into ACO, Patient Centered Medical Home

Developing and managing 15 MM budget involving program development and cost controls

SME in Maternal and Child Health Services at several hospitals and physician practices

Spearheaded launch and growth of new departments focused on REI, Women’s Health Ultrasound Services and Maternal Fetal Medicine

Exceptional project management, team building and leadership skills for multiple concurrent projects

Physician liaison for 100+ Women’s Health and Pediatric Providers in multiple practices and locations

Exemplary organizational skills, effective communicator at all levels up to executives

Recognized as a superior leader of physicians, physician groups with a unique ability to manage and motivate clinical staff at every level.

EXPERIENCE

Westmed Medical Group Westchester, CT, NYC 02/2012 – present

Director of Clinical Operations

Clinical leader within an Accountable Care Organization of multi-specialty group practices, delivering the highest coordinated quality, service and efficient healthcare focused on each individual patient. Advanced technology usage including state-of-the-art diagnostic equipment, electronic medical records and patient connectivity offering a “one-stop-shopping medical experience” for patients at multiple large, full-service medical centers in Westchester and Connecticut. Direct oversight of Women’s Health, Maternal Fetal Medicine and Pediatrics departments.

Developed and managed new departments of Reproductive Endocrinology & Infertility, Gynecologic Oncology, Female Weight Management, Maternal Fetal Medicine, Women’s Health Ultrasound

Onboarding, development and oversight of 11 physician practices in 8 locations involving 100 physicians, 350+ staff members

Leads clinical operations management team for hiring, training, supervising and evaluating clinical staff and growing support staff through mentoring and leadership

Developed EMR templates for new specialties

Works in conjunction with coding, compliance, billing, finance, purchasing, insurance companies, contact center, building and developing specialty specific scheduling guidelines.

Implementation and monitoring of clinical quality measures including NCQA, PCMH, AAAASF, AIUM; exceeding compliance requirements assuring clinical metrics align with the organizations and patient clinical objectives.

Budget development and strategic planning initiatives maintaining close working relationships with all providers.

Accountable for PCMH, ACO/Meaningful Use Measures, clinical aspects of practice, onboarding new physicians/new practices, hiring, new healthcare initiatives, budgets, leadership management, Press Ganey.

Direct responsibility for quality improvement measures supporting evidence-based medicine and clinical decision-support tools, engaging in performance measurement and improvement, while measuring and responding to patient experiences and patient satisfaction, using Press Ganey and practicing population health management.

Improving patient access to care using a centralized contact center, uniform booking guidelines, patient portals

CINDY FERESTIEN, RNC, IBCLC 201-***-****

Mahwah, NJ ac8ojp@r.postjobfree.com

The Valley Hospital Ridgewood, NJ 04/2003 – 02/2012

Supervisor – Center for Women, Children and Family Education

Director of The Family Education Center supporting 3200 deliveries per year.

Developed and implemented an extensive and ever-growing curriculum of inpatient and outpatient education programs.

Established a Baby Planner service to help new parents get physically/emotionally prepared for their baby.

Coordinated the Lactation Team and retail services for thousands of expectant parents and families.

Creator of the only hospital-based birth and postpartum doula training program in the tri-state area generating significant revenue.

Initiated and implemented a business partnership with a retail store to provide educational services and generate mutual revenue.

Created the first in-hospital revenue generating retail store generating > $150,000/yr.

First in NJ to implement an online eLearning Childbirth Education home-based program.

Developed and managed Public Relations and Marketing effort through community outreach.

Designed and established a unique postpartum depression and a perinatal loss support group involving interdisciplinary professionals.

Developed and managed the “Gold Standard Team”, a task force to implement and develop steps toward becoming a “Baby Friendly” hospital.

Maternity Education Services Nyack Hospital Nyack, NY 1993 – 2003

Manager

Coordinator of the Childbirth Education Department; planning, implementing and supervising the instructors, classes and support groups within the hospital and the community. Developed a new mothers and new fathers support group.

Coordinate medical speakers to present informative topics and facilitate discussion groups. Devise personalized birth plans for expectant parents teaching what to expect throughout pregnancy to parenthood.

Bereavement Counselor

Lactation Consultant and Coordinator

Staff Nurse in Labor and Delivery, Postpartum and NICU

Englewood Hospital and Medical Center Englewood, NJ 1992 – 1999

Coordinator

Lactation Consultant and Coordinator / Childbirth Educator

Advanced Fertility Services Hugh Melnick, M..D. Manhattan, NY 1986 – 1993

REI Manager

IVF Coordinator/Nurse Manager/Office Supervisor for an upscale Reproductive Endocrinology/Infertility Center.

IVF Coordinator performing gynecological procedures, intrauterine inseminations, phlebotomy and venipuncture. Patient teaching regarding medication and self-injections, breast exam, ovulation surveillance. Managed and was first assist in operating room and recovery room. Performed IUI

New York Hospital, Cornell Medical Center Manhattan, NY 1982 – 1986

Staff Nurse

Labor and Delivery with full range of expertise in OR/RR

Prenatal / Postpartum Obstetrics and Newborn Nursery

CINDY FERESTIEN, RNC, IBCLC 201-***-****

Mahwah, NJ ac8ojp@r.postjobfree.com

SELECTED CAREER ACCOMPLISHMENTS

Successful & smooth onboarding and management of many Pediatric and Women’s Health practices.

Over 98% Press Ganey patient and physician satisfaction.

Decrease in Cesarean Section rates in multiple hospitals

Generated 250k/year through opening retail centers in hospital

Revenue generation of $225k/year through healthcare system partnership and retail businesses providing community education and services.

Instituted Postpartum Depression Task Force and support groups in Northern NJ

Bringing Edinburgh assessment tool to physicians’ offices throughout the county.

EDUCATION

Walden University, Minneapolis, M.N.

MSN Management and Leadership

The American University, Washington, D.C.

BSN School of Nursing

CERTIFICATIONS

ASRM Certified in Reproductive Endocrinology and Infertility 2019

Board Certified Holistic Nurse (HNB-BC), 2011

CPR certified 2017

DONA (Doulas of North America), 2005Lamaze International Certified Childbirth Education (LCCE), 2014

Council of Childbirth Education Specialist (CCES), 1986

Reiki Practitioner-level 2

NAACOG Certification: Reproductive Endocrinology/Infertility Nurse, 2010 / Maternal-Child Health Nurse, 2010 / Breastfeeding, 2011

American Cancer Society Certified in Breast Self-Exam, 2011

International Board Certified Lactation Consultant (IBCLC), 1994, 2014

Lamaze Certified Childbirth Educator

DONA Certified Birth Doula and Postpartum Doula 2000

Resolve through Sharing Bereavement Counselor, 2010

PROFESSIONAL ORGANIZATIONS

The American Association for Reproductive Medicine (ASRM) 2019

International Lactation Consultant Association (ILCA) 2014

Rockland/Westchester/Putnum Lactation Consortium, 2015

Holistic Nurses Association (HNA)

ACOG

AAP

Lamaze International (LCCE)

Doulas of North America (DONA)

The Northern New Jersey Maternal-Child Health Consortium Breastfeeding Task Force

The Northern New Jersey Maternal-Child Health Postpartum Depression Task Force

WRP Lactation Consortium

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