Customer Service Security

Osasuna Gavin Igiebor

**-** **** ***** *****, Toronto, ON M3J 1K7

647-***-**** ************@*****.**

HIGLIGHTS OF QUALIFICATIONS

Considerable successful experience in a law enforcement environment

Analytical thinker and strong decision maker; capable of handling difficult situations

Resourceful in team and individual work settings and outstanding ability to learn new tasks

Remarkable experience in customer service and client service orientation

Strong verbal and written communication skills as well as professional telephone skills

Ability to work under pressure in a fast-paced changing environment

Six years experience in the security industry

Keen attention to details, able to detect and diffuse situations accordingly

Physically fit – works well in a physically demanding environment

Flexible to work different shifts and relocate

G Driver’s License

RELEVANT WORK EXPERIENCE

Avante Security 2018- Present

Safety technology mobile patrol operative

Commissionaires Security Service 2017 - 2018

Security mobile patrol officer

Security Officer 2013 - 2017

Gardaworld Security, Canada

Ensured adequate measures are in place at all times

Monitored activities of people and events

Generated daily reports for organizational purpose.

Dealt with emergency situations and neutralized tension

Provided guidance and safety instructions during emergency evacuation.

Resolve complaints and parking issues efficiently

Worked in Toronto and Edmonton

Intercon Security 2011 - 2013

Identified the needs of customers

Provided relevant information and redirected incoming calls

Built positive rapport with people

Resolve complaints and parking issues efficiently

Preserve and maintain the safety of clients and the building

Check identification of visitors and staff members and allowed entry when necessary

RELEVANT EDUCATION

Legal procedures- Intercon Security 2012

Communications- Intercon Security 2013

Systems- Intercon 2012

Investigative Techniques and Evidence gathering 2012

Standard First Aid/CPR Level C- Intercon Security 2013

CSTS- Enform 2014

REFERENCES AVAILABLE UPON REQUEST

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