Reeves Kenaz Boothello
Email Addresses :firstname.lastname@example.org & email@example.com. Mobile: +919********* LinkedIn Address: www.linkedin.com/in/reeves-boothello-427374151.
Proven Sucess in systems optimization and Strategic IT solutions
Foundation Program of Hardware and Networking from NIIT.
Higher Diploma in Systems & Networking from NIIT.
CMS Certified Network Specialist from CMS Pvt. Ltd Mumbai.
Highlights of MY IT skills :
• Installation,Troubleshooting and Support Windows : Windows XP, VISTA, WINDOWS7, Windows 8, 8.1 and 10, Linux Fedora, Mint, Raspbian and Ubuntu, Mac OS X.
• Installation of WINDOWS SERVER 2008 R2 and 2012 R2 Configuring &Troubleshooting DHCP, DNS, Active Directory, Raid setup, Hyper V, Vmware, Backup, SAS,NAS and DAS.
• Implementing and Troubleshooting LAN and Wi-Fi.
• Installation and configuration of Avaya and Cisco Hard and Soft phone.
• MS office 2010, 2013 and 365 installation and troubleshooting.
• Knowledge of Asset management and Vendor management.
• VC device configuration.
• Sound knowledge on Solarwinds Network Infrastructure monitoring tool.
CMS IT Services
Service for Client : Sitel India LTD
Designation : System Administrator (Client site IT Engineer)
Resolving issues with Desktops and laptops at best effort.
Resolving issues with Avaya one X soft phone and hard phone.
Resolving issues with Altitude Server and Client.
Resolving issues with Java, Outlook, Terminal environments like Shaw, URLs and VPN.
Re-imaging System with SCCM pre-stage tool. System Inventory, Logging and updating tickets on regular basis.
Ensuring security of agent Desktop systems.
Help in testing of new client tools and desktop and laptop images as per client requirement.
Also take user’s system on remote to resolve issue.
Provisioning and Deprovisioning of user acounts in AD.
Duration: 21st July 2016 – 12th March 2018.
Future focus Infotech : (IBM IT project)
Service for Client : Crisil PVT LTD and Coalition Development.
Designation : System Administrator
Creation of ghost image after hardening, adding users & resetting passwords in AD, Airwatch installation & configuration, VIP support to Indian US and UK users.
Installation configuration troubleshooting of Windiows 8.1 Pro, Outlook, Internet explorer, Java based apps, Symantec Antivirus, Endpoint encryption, Laptops and desktops also Video conferencing arrangement.
Duration: 16th January 2016 – 20th July 2016.
Service for Client: FEDEX India (PAN India Support)
Designation: Service desk (Remote Support)
Installation, Configuration & troubleshooting Outlook, Internet explorer, Java based apps, PowerPads, OS related (Win 7&Win 8), desktop and laptop Hardware, Citrix ZEN app Client, network printer, Mcafee Antivirus & Endpoint encryption.
Also raising of tickets, updating, resolving and closing, using Oracle nexus 9 and Manage service Engine IT 360.
PC network troubleshooting.
Remote Support via CA EDMS remote desktop tool.
Duration: 14 August 2013 to 22nd March 2015.
Agilisys IT Services India Pvt.LTD
Designation: Network Operations Centre.
Network infrastructure monitoring using Solarwinds monitoring tool, reporting issues to IT engineers based in the UK, also raising incidents using CA Unicentre incident management tool for issues maintaining their respective SLA’s.
Resolving Rajasthan Royals server issues for loading score cards on IIS servers.
Troubleshooting Internet issues and coordinated with vendors of quick resolution.
Duration: September 2011 to July 2013.
Educational Qualification :
Graduation in BCom with IT : Madurai Kamraj University
Duration : 2013 to 2016
Address: 104-B, Mayur Plaza, Military Road, Marol Maroshi, Andheri East, Mumbai 400059, INDIA.
Languages Known: English, Hindi, Marathi.
Date of Birth: 28/11/1989.
Religion: Roman Catholic.
Programming Arduino UNO DIY projects and Raspberry Pi.
Reciever Designing, assembling and repairing.
Photography, Analogue audio and Video recording.
I declare that the above mentioned information is correct.
(MR. REEVES KENAZ BOOTHELLO)