Manager Customer Service

Saloua KAFFEF

Calgary AB

Phone: 587-***-****

Email: ************@*****.***

Professional Summary

** ***** ** ******** *******, marketing & management and Human Ressources

Excellent working knowledge of MS office (i.e. word, excel, PowerPoint, internet, Outlook)

Ability to learn new concepts & technical data quickly & efficiently

Outstanding organizational skill-set

Highly independent & thrive in a team environment

Fluent in English, French, Italian & Arabic

Education

Bachelor of Commercial Techniques Sep1996-May02

Master Diploma of Management Sousse, Tunisia

University of Law and Economy

Travel and Tourism Diploma June2010-Dec2010

CDI college Calgary, AB

Employment History

Alternate support July 2015-Now

Avon district 579 Calgary,AB

Helping the reps with all their Avon inquiries.

Calling the reps who missed order to remind them.

Bus Aid Sep 2013- currently

Southland Transportation Calgary,AB

Helping kids aged between 3 and 5 years with special needs to set up in the bus and be safe during the commute to and back from school.

Call centre agent May 2011- Aug 2011

Statistics Canada Calgary, AB

Called people to fill out Census and Surveys forms

in many languages

Quality checks

Receiving and Shipping forms to Ottawa

Advertising Manager Oct 2006-Dec 2008

Shaolin Budo Centre ( FitnessCentre) Tunis Tunisia

Responsible for internet & print marketing set up & distribution

Met with and advised clients on proper martial art for them

Responsible for a client base of over 150 people from ages 3 to 50 years old

Cash & financial management including accounts payable & receivable

Addressed various client inquiries & concerns

Director assistant and Administration manager Jan 2004-Mai 2005 Ines confection (Fabric Factory) Tunis Tunisia

Taking notes in meeting with clients

Preparing meetings: documentation

Human resources support and pay roll processing for more than 100 employee

Responsible for hiring and contract negotiation

Production control and delivery logistics for Italy Canada and Germany.

Manager of Marketing Feb 2003-Jan2002

Restaurant Daurade Sousse, Tunisia

Participated in the preparation of the annual menu

Created client portfolio ( especially travel agencies)

Organized special dinner for groups

Responsible for daily accounting procedures and financial statements.

Human resources and pay roll processing for more than 65 employees.

Awards & Recognition

Academic Excellence English for Academic Purpose April 2010

Bow Valley College Calgary, AB

Work Stars July 2011

Statistics Canada Calgary, AB

Star for the Performance in filling in forms in different languages

Star for the highest score of forms filled in

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