Customer Service Manager

ELENA TODOROVSKA

*** ***** **. ******, ******* · 416-***-****

E-mail: *********@*****.***

LinkedIn: linkedin.com/in/elena-todorovska-mba-418902175 Motivated Administration Officer with great communication, self-motivation and adaptability skills. Team player that works well with staff and administrators, and eager to accomplish shared goals.

PROFESSIONAL EXPERIENCE

28/01/2015 – 19/12/2016

ADMINISTRATION OFFICER, METROPOLITAN ICE CREAM, NORTH YORK, ON

• Respond to telephone and e-mail orders and inquires from costumers and vendors

• Processing orders

• Making cold-calls by telephone in attempt to secure new accounts

• Assisting with inventory management

• Assisting with payroll

• Assisting to resolve conflicts with customers inside sales

• Managing Accounts Receivable and Accounts Payable

• Maintain a company calendar and schedule appointments 01/02/2013 – 11/01/2015

PRIVATE HOUSEHOLD MANAGER, COLUMBUS, OHIO, USA

• Managing and leading a small staff by providing direction and responsibilities

• Responsible for recruitment and training of team members

• Creating schedules as well as managing payroll and expenses

• Supervision of other household staff, such as housekeepers and private chefs

• Scheduling home maintenance and repair work, and supervising the project

• Organizing a variety of social events, including large gatherings of prominent individuals

• Arranging appointments for personal and professional needs EDUCATION

01/ 2015

MASTER DEGREE OF BUSINESS ADMINISTRATION (MBA), FRANKLIN UNIVERSITY, COLUMBUS, OH, USA

2

12/2011

BACHELOR DEGREE OF ACCOUNTING, FINANCE AND AUDITING, FACULTY OF ECONOMICS, PRILEP, MACEDONIA

SKILLS

• Self-directed administrator

• Collaborative team player

• Customer service

• Office procedures

• Collaborative problem solving

• Leadership

• Business management

• Supplies management

• Office Management

• Organizational effectiveness

• Strategic Communication

• Time management

COURSES

01/ 2019

ITRODUCTION TO PROJECT MANAGEMENT, THE UNIVERSITY OF ADELAIDE, ADELAIDE, AUSTRALIA

REFERENCES

References are available upon request.

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