JOHN J. BEVELL
HOTEL GENERAL MANAGER
**** ***** ******* ***** #**, VISTA, CA 92081
Phone: 951-***-**** Email: firstname.lastname@example.org
Seeking a position of significant responsibility that utilizes a broad range of hotel general management skills such as daily operations, sales and marketing, food and beverage, training and development and overall fiduciary accountability. I have managed multi – brand hotels under the Marriott, Hilton and IHG flags, which has afforded me a vast experience and skill to grow revenues and profits, build productive cohesive strong management teams and master the ability to meet critical desires of diverse customers in different markets. Known for being quick on my feet and having an open-door management style which gives my staff full-empowerment to make decisions to increase productivity. My teams and I have earned several awards including the J.D. Powers & Associates in “Outstanding Customer Service”. As a “hands-on” General Manager who focuses with an “Owners” perspective with top and bottom-line responsibilities. Uniquely positioned to extend valuable insight to the spectrum of needs, challenges and solutions for any organization, I can provide a broad and diverse perspective to achieve required results. I have executed these responsibilities as a General Manager successfully. I have been a trusted and valued employee throughout my career and who enjoys taking on complex assignments and to serve a company with exceeding results - a stickler for details and having a “proven” track record for success.
I can provide A sturdy background in managing financials with strong returns up-to 56% GOP and positive cash flow.
Taking hotels from loss deficits and increase revenues surpassing budgets.
A strong background in creating, writing and enhancing successful sales & marketing plans that have provided positive results.
Clearly communicates new ideas and concepts with the changing atmosphere by staying up-to-date current technology.
Portofino Beach Inn – Encinitas, CA 7-2016 to Present:
General Manager, Portofino Beach Inn, Encinitas, CA 45 rooms. This hotel caters to locals and domestic travelers. Increased revenues added international travel segments such as Europe, Mexico and Canada which increased property exposure abroad by over 45%. I have put a formidable team together to fully focus in sales and customer service/satisfaction along with focusing on cleanliness; increased hotel score from 50% to 83%. Built solid partnerships with OTA’s to provide a stronger presence in market with a positive outcome.
EXPERIENCE: JOHN J BEVELL CONT. PAGE 2
From 2009 – 2016 outsourced my talents as a Contractor - See Projects Below:
Contracted/Guest Services Manager, Crowne Plaza Cabana Hotel, Palo Alto, CA. 159 rooms. 12/2014-2/2015.
Hired as an Interim Guest Services Manager to mentor and develop staff. Trained staff in Standard Operating Procedures and improve customer service ratings and overall performance. Resulted in higher guest satisfaction of over 85%.
Contracted/General Manager, Peery Hotel – Salt Lake City, UT. 73 rooms/suites. 8/2014-11/2014.
General Manager at the Peery Hotel an Historical hotel in downtown Salt Lake City that was in receivership. Focusing on setting up policies and procedures. Responsible for overall Operations, sales and marketing, housekeeping and maintenance. Trained staff on improving customer service, sales, safety and overall operations. Working on improving relationships with local business and increase higher volume of convention groups business.
Contracted/General Manager, Staybridge Suites Six Flags – San Antonio, TX. 129 suites. 5/2013-6/2013.
General Manager of the Staybridge Suites hotel near Six Flags. In the process of setting up new policies and procedures. Focusing on operations, sales and marketing, housekeeping and maintenance. Set up new Web content to include South American market along with focusing on improving corporate travelers extended stay base. Before contract curtailed was able to make major improvements in all areas in helping to pass QA inspection.
Contracted/Front Office Manager, Marriott Renaissance Casa De Palmas Hotel – McAllen, TX. 141 guest rooms, 21 suites. 10/2011-12/2011. Hired as the Front Office Manager to manage day-to-day operations of all departments. Improved overall operational procedures and customer service. Prior to my involvement hotels QA score was below brand standards. I focused in all areas for the hotel in receiving a QA score of 97%.
Contracted/General Manager, Springhill Suites by Marriott – Shreveport-Bossier City, LA. 150 guest suites. 9/2009-12/2009. As interim General Manager, I assembled a new Team of Leadership with a “commitment to excellence” improving the performance in every department to accommodate the local Harrah’s Casino and Louisiana Downs Racetrack clients.
Senior General Manager, Staybridge Suites and Holiday Inn Express & Suites – Glendale, AZ. 212 suites. 1/2009-8/2009. As Senior General Manager for two properties in distress, hired to lead turnaround. I raised the two hotels to #1 in the company’s portfolio of hotels by increasing revenues and overall guest satisfaction scores above 90%.
Palomar College. Associate Arts degree in Business Administration – Attended San Diego State University focusing on Business Management and Leadership.
Harvard School of Business. Customer Service/Leadership Workshop.
Industry and Sales Certifications. Specified Management and Organizational programs for all brands. Certified in Human Resources – SHRM. 3Rd degree Black Belt – Kung Foo San Soo