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Customer Service Food Safety/ Student Worker

Location:
Oswego, IL
Salary:
45000 - 50000
Posted:
March 04, 2019

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Resume:

Joseph A. Kovack

**** ****** ****, **********, ** 60538 630-***-**** ac8oa2@r.postjobfree.com

Objective

Highly motivated under graduate seeking a career in the field of computer science. Eager to apply learned skills from studies and experience into new areas of enrichment that benefit an organization’s mission and purpose.

Education

BACHELOR OF SCIENCE MAY 2019 AURORA UNIVERSITY

·Major: Computer Science

·Minor: Mathematics

·Learned Computer Languages: Java, Python, Mysql, Ruby

ASSOCIATE OF SCIENCE MAY 2017 WAUBONSEE COMMUNITY COLLEGE

·Major: Computer Science

·Learned Computer Languages: Java, Python

Skills & Abilities

MANAGEMENT

·Excellent at multi-tasking – successful in training new employees and assisting with customer service during peak hours.

·Steadfast in adhering to safety rules of an organization.

COMMUNICATION

·Dedicated leader with excellent communication skills.

·Team oriented mindset to deliver positive results in both educational and organizational settings.

·Superior listening and comprehension skills to optimize individual tasks and complete objectives in a timely manner.

LEADERSHIP

·Inducted into Alpha Beta Gamma (Iota Nu Chapter) International Business Honor Society – 2016

·Inaugurated into Phi Theta Kappa (Phi Omicron Chapter) International Honor Society – 2015

·Earned Dean’s List Honors throughout attendance at Waubonsee Community College

DILIGENCE

·Concurrently work at McDonalds and Aurora University’s Help Desk while attending full time at Aurora University.

Experience

STUDENT WORKER I.T. HELP DESK AURORA UNIVERSITY MAY 2018 – PRESENT

·Assist students and faculty in Technical Support issues related to system access, hardware troubleshooting and networking.

·Maintain, repair or replace malfunctioning PC hardware ranging from peripheral to core desktop component

·Explicitly document and escalate issues to second level support teams acting as a liaison for the end user.

·Solution existing issues created by end users and peers where no immediate resolution could be found without deeper review and investigation.

CREW TRAINER MCDONALDS APRIL 2015 - PRESENT

·Train new employees and motivate/coach existing crew members in current and new processes and procedure.

·Ensure a high level of customer service that promises the maximum level of customer satisfaction with every visit to the location.

·Maintain a clean, organized work space that promotes a highly sanitary environment.

·Prepare food in accordance with food safety standards and regulations along with the high level of quality expected by the organization.

Projects

ILLINOIS HORSE BRAIDER ONLINE PROJECT LEADER AUGUST 2018 – DECEMBER 2018

·Help clients and staff in organize job requests.

·Alerts vial email when changes in orders occur.

·A monthly display of pending, in progress, or completed job requests.

GPA CALCULATOR AURORA UNIVERSITY PROJECT LEADER MAY 2018 – MARCH 2019

·A tool for academic support faculty to assist students.

·Calculates difficulty of achieving desired grade point average.

·Shows current gpa based upon letter grading.

·Calculates current grade in a class with weighted scores.



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