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Administrative Assistant, Customer Service, Team player

Calgary, AB, Canada
March 06, 2019

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Shannon Vijay

** **. **** *****, ***** View County

Cell: 403-***-****



I am a dedicated and hardworking individual who is eager to learn new skills and take on new responsibilities within your organization.

Work Experience

First Calgary Financial Calgary, Alberta February 2018 – February 2019 Member Assistance Representative

• Greets guests, assists and directs to appropriate personal

• Runs and review member account reports as required

• Ensure policies and procedures are met for legal and privacy requirements

• Assist customers with day to day banking

• Book appointments and assist in end of day branch balancing

TD Canada Trust Calgary, Alberta July 2015- February 2018

Customer Relations Coordinator

• Provide organized and efficient support to new and potential clients

• Answer phone calls and appropriately direct to internal personnel

• Welcome clients, directing clients to appropriate sales representatives

• Providing assistance with opening and closing the branch

• Coordinate and plan branch activities

• Responding to inquiries on basic TD products and services

A-A Windows and Doors Repair Calgary, Alberta Dec 2012- Aug 2015

Administrative Assistant

• Answered telephone, directed inbound and outbound calls

• Maintained confidential records and employee files

• Research and assist with preparation of motion, policies and procedures

• Prepared documents, reports and invoices

• Negotiated prices, terms of sales and service agreements


Athabasca University, Bachelors of Human Resource Management, anticipated graduation: 2022

Skills and Abilities

• Strong interpersonal skills

• Excellent ability to adapt to difficult situations

• Excellent organizational skills

• Energetic and driven

• Motivated team player

• Customer service expertise

Reference available upon request

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