Executive Assistant Manager

DARLINE J. WARREN **************@*****.***, 704-***-**** mobile

PROFESSIONAL SUMMARY

Professional Executive Assistant with a successful history of progressively challenging responsibilities in the financial services and non-profit organizations. Demonstrated expertise in administrative support roles. Proficient in Microsoft Word, Excel, Outlook and PowerPoint, Concur and other proprietary software.

EXPERIENCE

Western Carolina Chapter of Alzheimer’s Association, Charlotte, NC 6/14 - Present

Executive Assistant to Chief Executive Officer (CEO)

Manage calendar, conference registrations and travel for CEO/Regional Director

Coordinate meeting and retreat planning and execution, including securing locations, materials and supplies, planning of team activities

Organize communication and materials for Board of Directors, including new member packets and leadership manual with current Confidentiality and Conflict of Interest signatures, roster updates

Assist CEO with agenda planning, responding to media and community requests for information and coordinating staff and board meetings

Provide financial oversight for donation processing, ensuring acknowledgements are timely and appropriate

Administer process of criminal background checks for all volunteers, staff and facilitators

Perform in person bank deposits and expense reporting

Carry out routine office tasks, such as routing of signature items, prepare vendor documents, processing incoming and outgoing mail; back-up incoming multiple line telephone system for mainline and 800 helpline, as needed

Support annual fundraising events, including Walk to End Alzheimer’s, Reason to Hope Breakfast, Queen’s Cup Steeplechase and Gala: securing location, catering, invitations, badges, tickets, and décor

Hornets’ Nest Girl Scouts Council, Charlotte, NC 4/10 - 4/14

Executive Assistant to Executive Vice President of Council (EVP)

Provided management coordination to EVP and other senior management

Liaison between EVP, direct reports, staff and volunteers

Data entry of donor and board members records into DonorPerfect

Entered membership and volunteer information into regional database

Wachovia Bank (now Wells Fargo), Charlotte, NC

Executive Assistant, Operating Services, e-Commerce, Corporate Marketing; Card Products, & Risk Management 9/96 - 10/08

As Executive Assistant, provided management coordination to senior management, performed as liaison between senior vice president, direct reports and staff members; coordinated meetings, offsite special events, multiple calendar management, answered phones, meeting scheduling and preparation, handled domestic and international travel logistics to include expense reports; assisted management team with contract review for compliance when divesting portfolios, department liaison with legal division business partner; data management of contact lists, vendor lists, and maintenance of email distribution lists; gathered, compiled and distributed monthly financial review and monthly budget forecasting

Financial Center Manager/Bank Officer, General Banking Group, MidCarolinas

As Financial Center Manager, led the team to achieve and exceed sales and service goals for 8 consecutive months, star performance in Service Measurement Customer Service; served as focal point of contact for customers by assessing needs, performing service transactions and directing customers to appropriate personnel; ensured team was focused on customers to improve their banking experience and to retain and grow their business; directly managed staffing and Human Resources processes for direct reports, tracking PTO and performance reviews for 11-person Financial Center team

EDUCATION

Secretarial Science Program, Nettleton Commercial College, Sioux Falls, South Dakota

Notary public certification until May 2022

COMMUNITY INVOLVEMENT

Room in the Inn, Charlotte, NC Volunteer monthly food preparation & donation

Operation Christmas Child, Charlotte, NC Volunteer Fundraiser & Shoebox packing

Croft Community Elementary School, Charlotte Mecklenburg Schools Volunteer in Classroom

CROP Walk Volunteer, Fundraiser & Participant

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