Allison M. Kemp

**** ***** ******

Capitol Heights, MD 20743

Home: 301-***-****

Mobile: 240-***-****

Bethesda Transportation Solutions a div of Bethesda Urban Partnership - Bethesda, Maryland

Customer Service Representative – December 2006 – To Present Meet/Greet all visitors. Maintain a multi-line switchboard to make sure that every caller is provided with satisfactory service. Overall job responsibilities include ridesharing and transit data entry with accompanying correspondence and phone follow up; staff support for Commuter Information Days; Management of the Bethesda Carpool Parking Permits and interface with the garage managers; Maintenance of the transportation display and current/accurate transit brochures, information for mailings and Commuter Information Day events. Maintain the Council of Government Ridesharing Database; Attend Council of Government Ridesharing Meetings; Assist commuters with individual transit inquiries; Data Entry of transit requests, carpool requests and carpool permits; Mailings to applicants as needed; Phone follow up to entire database; Provide information for the monthly reports to Montgomery County Government and Council of Government. Set up and attend Commuter Information Days with businesses and buildings within the

Traffic Management District. Commuter Surveys – sort and organize paper surveys and enter/respond to inquiries; Assist in the set up for the Traffic Management District Advisory Committee Meetings; Assist in events as required; Provide information to employers and employees. sorting and distributing mail. Also schedule meetings, monitoring office supplies to make sure ample supplies are available upon request. Change the back-up tape daily. Secure the office at the end of the business day at closing. J C Penney Corp.

Sales Associate – December 2015 to date

Itemizes and totals purchases by recording prices; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons. Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; Balances cash drawer by counting cash at beginning and end of work shift. Provides pricing information; Maintains safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed.

First Title & Escrow - Rockville, Maryland

Receptionist – June 2003 – December 2006

Responsible for handling front office reception and administrative duties; Greeting guests; Answering phones on a multi-line switchboard; Furnishing title insurance renewals and handling company inquiries.

References furnished upon request