Customer Service Representative
Resume:
MA. THERESA P. SCRIBNER
Fort Worth, Texas 76137-1422
E-mail: ************@*****.***
OBJECTIVE
To obtain a job as a Receptionist or Customer Service Representative.
PROFILE
• Extensive experience in administrative and clerical position
• Excellent customer service and organizational skills
• Ability to prioritize multi-tasked, detail-oriented, flexible and adaptable
• Knowledge in typing, microsoft word, internet and email, fax, photocopying
• Computer literate
WORK EXPERIENCE
Front desk/ Information Clerk : Customer Service Center, Public Information, Office of the Mayor, Cebu City, Philippines, May 1988 – June 2005
• Received incoming phone calls and transmit messages as requested by various sectors and visitors queries in professional manner
• Received / records/ released incoming and outgoing communications / memorandum / messages
• Typed memorandum, travel order and other communication letters to different offices as requested by the secretary to the mayor for Mayor’s signature
• Typed draft of info service news, photo releases and messages for editing
• Prepare press conference tickler/ inform media and other city hall activities
• Typed invitations for different occasions
• Kept and maintained office files as well as recorded all document filed
• Greeted, welcomed, entertained visitors, clients and constituents at the office of the mayor
• Order office supplies as requested for staff
• Does other related job (s) as may be assigned by the supervisor
EDUCATION AND TRAINING
COLLEGE : University of San Jose Recoletos
2nd year – Bachelor of Arts and Sciences
Major in English
SPRING : System and Procedure Rationalization in Government
October 1992
CDC : Clerical Development Course
November 1997
Front Line Services Management Seminar and Workshop
June 1998
DELEGATE : Toronto, Canada/Cebu City Sisterhood, Treaty signing
October 1999 to November 1999
ORGANIZATION
Member : City Hall Amateur Radio Group of Emergency
August 1990-1995
Director : Rotaract Club of Cebu Lahug
Community Service
May 1994 – April 1995
PRO : 1995-1996
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