Administrative Professional

MARY M. BROWN

London, Ontario * ***- ***-**** * **********@*****.**

Administrative Professional with superior time management skills, exceptionally organized and detail oriented. Reliable and self-motivated with a “can-do” attitude. Extensive experience in software programs such as Excel, Word, Outlook. Solid background and bottom-line success in:

Administrative Office Support

Customer/Client Service

Data/Document Management

Project Coordination

EXPERIENCE

Data Administrator D&H Inc. London, Ontario 2003 – 2017

Managed and controlled access to multiple product applications and relational databases for customer profiles, following system security concepts. Provided administrative support to management and team members. Responded to customers with a high level of quality service.

Administrative Office Support:

Prioritized and completed administrative tasks with speed and accuracy

Efficiently maintained and organized large electronic and hard copy files and documents

Adhered to standard system access management security concepts for adding customer information into databases

Provided basic accounting support, including invoices, accounts payables/receivables

Monitored and maintained office supply inventories, placing orders as required

Customer/Client Service:

Earned the reputation for delivering exceptional customer service

Listened carefully, paying attention to details, correctly analyzing concerns and giving clear feedback

Supported new and existing team members on how to use the databases

Prevented data security breaches by adherence to privacy act standards, ensuring access to authorized users only

Managed reception area, greeting visitors, vendors and external employees, supplying key cards and building access as needed

Data/Document Management:

Created procedure manuals as a training tool for new and existing employees

Designed and applied comprehensive easy-to-follow how-to training guides for staff to set up client firms and their users in company databases

Developed, implemented, and maintained policies related to data access for software used by brokers and lenders

MARY M. BROWN

Résume page 2 * 519- 694-5545 * **********@*****.**

Project Coordination:

Acted as first point of contact for project queries, identifying problem areas, addressing concerns with innovative solutions and transferring to suitable personnel

Gathered and collated company information to assess how best to setup back end systems and new databases

As a part of a collaborative team, coordinated the move of over 200 small, medium and large companies from legacy databases to a single new web-based product

Received Polaris Award for going over and above to ensure a project was done on time, achieving 100% accuracy for all privacy/security related fields

OTHER EXPERIENCE

Customer Service Representative Loblaws London, Ontario 2014 – Present

Support customers as a Cashier, Scan and Go Representative and Customer Service Desk

Assist in restocking, organizing and maintaining check out desks

Provide back-up assistance to Floral on busy occasions

COMMUNITY INVOLVEMENT

Volunteer Assistant Coordinator Environmental Expo London, Ontario 2018- 2019

Planning, organizing and promoting expo focused on environmental groups, recycling, nature trails, City of London programs, and natural products

Greeting and signing in over 100 registered exhibitors, volunteers and ticket holders

Program/Events Assistant A.P.P.L.E. Program London, Ontario 2010 - 2015

Planned and assisted with participant supervision, sales, scheduling and ordering of supplies for community events and programs

EDUCATION AND TRAINING

Project Management Certificate Program Lynda.com Online Website

Overview of the project life cycle

Business Administration Diploma TriOS College London, Ontario

Bookkeeping, Office Procedures, Microsoft Office, AccPac, and Accounting

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