Baldeep Sharma

Mobile: +1-438-***-****

E-Mail: ac8nz8@r.postjobfree.com

Seeking challenging assignment as an experienced networking professional in ICT industry

Location Preference: MONTREAL/CANADA

Industry Preference: IT/ISP/Telecom/OSS

SYNOPSIS

Customer focused and result oriented professional with 8+Years of experience in customer support and services, Incident and Problemmanagement, Tool services,Networking, Time and change management, public/customer relationship,OSS/Network/Telecom operations and ITIL processes.

Good knowledge networking fundamentals, routing techniques, router interfaces, connecting cables, routing protocols and network troubleshooting.

Adaptable and a quick learner, possesses skills to work under pressure.

Deft in telecom field operations, network element implementation, multivendor site integration, hardware and software system upgrades, corrective and preventive maintenance, trouble ticket handling.

AREAS OF EXPOSURE

Technology

IP, Tx, OSS, HP Products and ITIL processes.

Router/Switches

Cisco 4500, 6500, 7200 & 7600, ASR 9006 series routers,Catalyst 6500 switches,

Juniper M120, JuniperMX Series(120,480,960)

Network Management/Protocols

TCP/IP, PPP, IP Routing. Dynamic Routing, Default Routing, Static Routing, RIP, IGRP, EIGRP, OSPF, BGP, VLAN, STP, RSTP, VLSM.Configuration, Maintenances &Troubleshooting.

Routing fundamentals, IP addressing, Classless/Classfull routing, Router interfaces,routercables,CLI commands, troubleshooting, Switching and Routing ( L2/L3 forwarding, IP Multicast, Ethernet OAM, LACP, Redundancy mechanisms at L2/L3 like various flavors of STP, Lag/LACP, HSRP, VRRP).

OSS Products

FMS: HP TeMIP,HP-RAMS, HP UTM, HP UCA, HP NNMi, HP OM.

PMS: HP PI, HP NNMi/IsPi (for IP devices), BO.

IMS:CygNet, HP NNMi

Trouble Ticket: Remedy, HP SM, Incident, Interaction, Change and Problem Managemnet.

Certification: Cisco Certificate Networking Associate (CCNA).

ITIL(Foundation) Certified.

Learning Python.

EXPERIENCE

Fujitsu Canada :- IT Support Specialist.

Duration:- December 2018 – January 2019(Two Month contract).

Responsibility:

Evaluates system potential by testing compatibility of new systems with existing systems and troubleshooting system and applications.

Review and change the IT security systems in terms of requirement.

Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.

Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.

IDEA CELLULAR LTD :- Senoir Engineer.

Duration:- April 2013 – September 2018.

Responsibility:

Project Teamlead for CNMS extension project starting from NOV-16 (managing IMS,FMS,BO and Ticketing module HP-SM).

Worked as Incident and change Manager, leadng a team of 15, to hadle all P1,P2,P3 incidents.

Customer service and support.

Tool service and management.

Networking(OSPF,BGP)

Public/Customer Relationship.

HP OSS (CNMS) application management for product SM,OM, TeMIP, NNMi, HP-OVPI, Cygnet and BO.

Coordination with network vendor and OSS vendor to resolve the NBI and other operational.

Performance and alarm monitoring using HP Temip, SM.

Responsible for ICMP & SNMP reachability of PAN India devices to CNMS Server (HP NNMi).

Giving permanent solution to escalated issues.

Handling Centralized Network Operations for PAN India IP &Tx Operations.

Performing MOP (Method of Procedure) for carrying out operation process.

Expertise in leading teams, people and processes.

Conducted regular problem mgmt. and root cause analysis based on service desk history, and recommended solutions to mitigate systemic issues.

Producing accurate reports on team performance for senior managers.

Preparing and Maintaining Reports like WAN Link utilization, Latency, Memory, CPU, Buffer, Uptime, configuration backup, Incident logs on daily basis using HP ISPI tool.

Troubleshooting and resolving the networking and bandwidth issues in IP network.

Provide Support for Configuring SNMP in Cisco ASR 9000 & 7609S, Extreme black diamond 10808, ZTE ZXR10-8095.

Logic developed to club multiple links as single link, to reduce the number of fault TT’s, by 50%.

ITS Solutions Noida :-Network Assistant

Duration:-Sep 2012 to March 2013.

Key Responsibilities

Identifies, troubleshoots and resolves hardware-, software- and network-related problems

Encountered by end-users

Trouble ticket handling, fault detection and rectification.

Customer satisfaction with immediate action against each customer ticket and delivering quality response.

Trained on router troubleshooting, CLI commands, router configurations etc.

Record maintenance and rectifications.

Configures and installs Windows workstations.

Ericsson India Pvt. Ltd. (Roles:-Leaseforce Staffing India Pvt. Ltd.) FM Engineer

Duration :-Jan, 2010- 31july, 2012

Worked for Ericsson in Punjab Area (Bathinda Zone). This are covers 410 BTS sites and 4 BSC. In this role, looked after the complete BTS and Transmission of AIRTEL and BSNLin Punjab.

Key Responsibilities

Integration of new BTS sites Ericsson RBS 2000 series BTS (2204, 2204V2, 2206, 2111, 2964, 2964V2).

Implementation of Ericsson PDH radios of various configurations like 1+0, 1+1 hot standby, 1+1 working protections.

Implementation of TMA to boost up the transmitted Power especially on Highway Sites.

Handling all migrations of sites from one BSC to other BSC.( Site Migration)

Monitoring and rectification of CF and TRX faults at the time of Implementation.

Radio capacity additions (HOP Up gradation)

Responsible for site expansions to increase capacity for various BTS cabinet from 2+2+2 to 4+4+4 and 6+6+6.

Swapping from 2202 to 2204 or 2206 or 2964 or 2111 as per configuration given by planning department to handle the traffic capacity of the particular site.

Software Up gradation of Traffic Nodes.

Working on 3G BTS BSNL

Cell site expansion based on planning data

Radio capacity additions (HOP enhancement)

Site swaps, cabinet additions/removals

Software upgrades for high traffic nodes

TRAINING

Organisation : Bharat Sanchar Nigam Ltd., Bathinda (Punjab)

Project : To know the functioning of Optical Networks, SDH and GSM Networks

Duration : January-June, 2008 (6 Months)

Brief. : Studied optical fiber networks communication model, network elements, various accesstechnologies and GSM networks

Organisation : Bharat Sanchar Nigam Ltd., Bathinda (Punjab)

Project : To study about the optical networks

Duration : June-July, 2006 (2 Months)

Brief. : Learnt about optical network fundamentals, fibre cables and connectors, various opto-electronic elements etc.

ACADEMICS

B-Tech

2004-2008

Electronics & Communication Engineering

MIMIT, Malout (Govt. of Punjab)

Punjab Technical University, Jalandhar

Languages Known

English, Hindi, Punjabi and understanding French .

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