Mohammad Azam

** ******* ****** ******** ******* L7A1N8

ac8nw7@r.postjobfree.com 647-***-****

Professional Summary:

An IT pro with strong technical and business skills, application Infrastructure, IT operations, support, maintenance, Active Directory administration, Citrix XenApp, VMware and CyberArk implementation. Excellent communication skills, approachable with a positive attitude

Technical Strengths:

Maintain system security by noticing faults and vulnerabilities within the server’s architecture. develop and deploy protection measures, particularly when pushing out system-wide changes that can open up new vulnerabilities

Install and set up Windows systems and servers, develop servers and provide support to individual users to ensure that the system works reliably.

Build the server’s back-end architecture, including databases and PowerShell scripts for specific applications and user needs

Provide technical support and guidance to users and other administrators/ professionals to resolve issues with server performance and access. Install and maintain programs/applications

Conduct system maintenance activities, usually on the server back end. review error logs and user-reported errors and identify stable and reliable solutions. Also works with system’s code base to make necessary changes and deploy those changes throughout the server

Monitor performance to reduce interruptions and server crashes. Including daily monitoring of daily traffic logs and reports or working directly with end users

Identifies potential issues or bugs affecting server performance, develop and deploy proactive solutions to ensure system usability across the organization

Perform system backups according to company or industry standards. backup systems weekly, daily, or more frequently depending on server space and the business’ needs

CyberArk PAM Win 2016 Server Win 2012 Server SCCM Active Directory VMware vSphere Windows XP Disaster Recovery DNS Win 2008 Server Win 2003 Server Proxy Server 2.0 PowerShell IIS Citrix XenApp Virtual Server 2K5 R2 MS Exchange ASP MS Outlook

MS Project Outlook Express 2003 MS Clustering DHCP MS Access

Windows 7 Hyper-V Server Patching SQL Web Interface

Terminal Services Linux (Red Hat) Share Point SEP 11 IT Security

UNIX & AIX IBM WebSphere Windows NT DOS Migration

VB Scripting Certificate Authority WMI Scripting IE/Google/Firefox

Personal Strengths:

Strong Communication Skills Analytical Skills Procedural Development Implementation Consultant Creative and Proactive Networking skills Dynamic & Goal-Oriented Strategic planner Team building capabilities Project management Leadership skills

Change Management

Training:

CyberArk Technical Essentials EPV Configuration CyberArk PAS Administration Microsoft Active Directory Citrix VMWare, Unix/Linux

.

Education:

Bachelors of Science (B.Sc.)

The University of, Karachi, Pakistan

Certification:

Microsoft Certified Solutions Associate (MCSA)

Windows 7, Configuration

Windows Server 2008 Applications Infrastructure Configuration

Windows Server 2008 Network Infrastructure Configuration

Windows Server 2008 Active Directory Configuration

Microsoft Certified Solutions Expert (MCSE)

Server & Enterprise Administrator

Citrix Virtualization (CCA)

Citrix Certified Administrator - XenApp 6.0

Vendor Neutral VMware vSphere Certification from ESXLab (ECVT)

ESXLab Certified Virtualization Technician

PROFESSIONAL EXPERIENCE

CompuCom Canada Nov 2014 – Till Date

Windows/Active Directory server admin

Build and maintain Active Directory forests and domains; Restructuring forest and renaming and migrating domains

Maintain Active Directory users/computers/objects management using PowerShell

PowerShell / Unix, Linux scripting

Maintains the Group Policy infrastructure based on the policies and guidelines provided

Assist with implementing solutions for hardware and software. Implement common preventive maintenance practices for hardware and software

Work with a highly secure environment using RSAT tools

Manage service tickets with ServiceNow

Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping

Work with Global Catalog Servers and Schema

Develop, update, document and manage GPOs across complex multiple domain, network environment

Develop and maintain backup and recovery practices and procedures which will be executed by network and production coordinators

Create and maintain AD environment management documentation

Make recommendations to purchase hardware and software, and coordinates installation and provides backup recovery

Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration using PowerShell

Configure and manage security polices using security templates and NTFS Permissions

Assist clients request by installing applications, modifying permissions and troubleshooting errors.

Work with the team to ensure no vulnerabilities in environment

Work on incidents and resolved problems On-the-Go ensuring minimum downtime

Always follow company's rules and guidelines provided.

Excellent team player with ability to prioritize task and work well under pressure.

Migrated 15 Physical/Virtual File Servers from Windows 2008 to Windows 2012 R2.

Implemented DFS (Distributed File System) and Group Policies for workgroup applications

Updated Step by Step File Server migration document and gave training to other admins.

Used robocopy to migrate 50+ Tera Bites of data with File Share and NTFS Permissions.

Followed the proper change management process and submitted changes

Hands on experience with CyberArk components (EPV, CPM, PVWA & PSM)

Created documentation for troubleshooting and managing the Vaults and component servers

Applied and installed Microsoft Patches on all CyberArk Components & Vault servers on regular basis

Coordinated with Wintel and AD team for creating the AD Security Groups for Safe Access

Generated reports of the account inventories in the CyberArk

Administered and resolved day to day trouble shooting on User Access & Privilege Issues

Configured effective policy by platform i.e. Operating system, VMware, Database, Unix etc.

Work with the security architect to provide user account on-boarding to Vaults

On-boarded windows server local accounts, Domain Accounts and managed them with CyberArk

Managed & troubleshoot failed accounts management and password rotations

Resolved the non-compliant windows server local accounts

Co-ordinated with different teams to onboard privileged accounts and shared accounts

Created bulk accounts on boarding CSV files to run with password upload utility

Created documents for safe provisioning, access control, account creation & policies

Enabling automated password reconciliation on privileged ID's across Windows and UNIX servers

Accenture Inc. (Avanade Inc. Canada)

Windows system support analyst Mar 2010 to Sept 2014

Responsible for data extraction from SCOM 2012/SCCM 2007database for creating SLA representations

Maintained and Troubleshoot 500+ Windows Server on Hyper-V environment

Analyzed server health making recommendations to resolve or improve performance

Deployed .NET Framework based applications/code and various other applications on IIS 7.5

SAN (storage area networks) and DAS (direct-attached storage) and associated HBA's (both SCSI and Fiber-Channel) plus Windows Storage server with iSCSI connections;

Deployed, Maintained and Configured virtual servers on Development environment on public / private cloud on Microsoft Azure such as Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)

Support request for data restore using TSM net-backup upon server crash or data lost

Monitored and ensured system performance/reliability and provided incident/change management support

Troubleshoot and Deploy regular and urgent unplanned deployments

Perform gateway/routing diagnostics and troubleshooting

Order and setup and configure SSL / PKI Certificates

Ensure build book documentation up to specifications and accuracy

Train coop students on application maintenance/deployments

Create and ensure documentation/design aligns with government policies

Ensure Ministry and industry best practices are followed

Create deployment guides for production knowledge transfer

Mentor Coop students in Server diagnosis/Troubleshooting and on application maintenance/deployments

Environment

Windows server 2003, 2008, 2012 and 2016

Active Directory, DNS, DHCP, MSSQL server

WSUS & patch management and deployment

Group Policy Implementation and troubleshooting

Remote support/online support

Load balancer, clustering and windows server backup VMware & Hyper-V live, HA Setup of IIS Configuration

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