Customer Service Representative

HIGHLIGHTS

Fast learner with strong interpersonal skills

and exceptional organization

3+ years customer service experience

Valid Class G driver’s license

Career objective of working in the field of Law

Smart Serve certification

EDUCATION

Sept 2015 to Jun 2019 University of Toronto,

Honours Bachelor of Arts, Specialization in Human Geography

Jun 2015 Baldwin School of Puerto Rico

High School Diploma

EXPERIENCE

Fine Dining Server Mar 2018 – Present

Royal Canadian Military Institute Toronto Toronto, ON

Responsible for setting up, serving, and clean-up of private events and restaurant for RCMI members

Serves tables in a polished and professional manner adhering to proper fine dining etiquette

Completes closing duties for the restaurant, including restocking, polishing, clean-up, and inventory

VIP Server and Bartender Oct 2015 – June 2018

Cineplex Varsity and VIP Toronto, ON

Prepared alcoholic and non-alcoholic beverages for bar and lounge patrons

Delivered exceptional, friendly, and fast service and utilized Point of Sale (POS) system

Managed opening and closing duties, including restocking items, inventory counts, and reconciliation of cash float

Also worked as in-seat server, VIP runner, and cashier for Starbucks, Yoyos, Box Office

Trained new employees on guest service expectations, safety procedures, and proper food handling

Hostess Jun 2017 – Dec 2017

The Ballroom Bowl Toronto, ON

Supervised and coordinated dining room and bowling activities and directed staff in order to ensure superior customer service

Scheduled bowling and table reservations using Bookenda software, answered guest concerns by email or phone, and organized waitlists for optimal customer satisfaction

Greeted guests and escorted them to table or waiting area, bussed tables

Server Apr 2017 – Sept 2017

Sunset Grill Toronto, ON

Delivered fast and exceptional service suitable for the high table turnover rate

Answered questions about menu selections and made recommendations when requested

Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests

Routinely cleaned tables, windowsills, counters, floors, storage areas, and refilled condiments

Customer Service Representative and Cashier May 2016 – Dec 2016

Sobeys Urban Fresh Toronto, ON

Addressed customer complaints, organized breaks for front-end staff, managed the floor, handled refunds and returns, and answered the phone

Also worked as front-end cashier: operated the register and responsible for selling products

SKILLS

Proficient in basic GIS mapping software, Point of Sale (POS) system operation, and Bookenda

Experience with Microsoft Office, typing speed: 108 wpm

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