IT Manager

Edward C Niven, Jr

*** **** *** *** **

Concord, NC 28025

Telephone: 704-***-****

EXPERIENCE:

Technologies Edge, Concord, NC, GIS Manager, February, 2009-present

Manage hardware/software infrastructure for GIS for the City of Concord, NC

Strategic Planning in consultation with department managers for development and use of GIS at City of Concord

Budget planning for development and use of GIS at City of Concord, participate in budget planning for IT

Operate and maintain electronic infrastructure for GIS at City of Concord on budget: servers, software, and networking equipment

Repair servers as required, minimizing downtime and operational disruptions

Manage licensing and acquisition of GIS and database software

Manage GIS Support Department staff

Support the City’s IT Director and the management of Technologies Edge in all business projects

Support desktop users at City of Concord’s Brown Operations Center and other facilities as needed

Core Properties, Charlotte, NC, Information Services Manager, January, 1998-August, 2008

Planning, design, and implementation of electronic and non-electronic information systems

Network planning, design, and implementation

Research, plan, and design network security

Acquisition and deployment of network hardware and software

Network and workstation troubleshooting and support: Windows2003 Server, WindowsXP, Windows2000 Professional and Server, Windows95/98, and Windows NT operating systems

Maintain and troubleshoot Microsoft Exchange 2003

Support a variety of desktop applications including Microsoft Office applications, Lotus 1-2-3, Wordperfect

Maintain and troubleshoot Symantec Anti-Virus

PC hardware replacement

Administer company web site

Utilize GIS software (Mapinfo, ARCinfo)

Serve as company resource on information about company markets and sources of information valuable to company’s business efforts

Pastime Tours, Charlotte, NC, Managing Partner, July, 1995-December, 1997

Plan and market all tours

Plan and execute all business operations

Negotiate and contract all services

Distributech, Charlotte, NC, General Manager, August, 1988-June, 1995

Operate delivery service for free publications

Recruit, hire, and evaluate delivery personnel

Ensure that business operated within budget

EDUCATION:

University of North Carolina, Chapel Hill, NC

- Bachelor's Degree

- NC Teacher Certification

New Horizons Computer Learning Centers, Charlotte, NC

Certification

- A+ Certification

MCP Certification (WindowsNT4)

MCSE Certification (WindowsNT4)

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