Customer Service Manager
Resume:
Objective
Professional desirous of the
position of Office Manager with
over 8 years of experience,
punctuality and accuracy as key
abilities; and also possess skills
like communication, decision
making, multitasking, organization
and leadership.
Contact
PHONE:
Address:
3279 Larry Cres
Oakville, ON
L6M 0S8
EMAIL:
*****.*******@*****.***
Core Capabilities
Professional and education
presentations.
Multilingual (Hindi, Urdu,
English, Punjabi)
Own vehicle with full G driver’s
license.
Exceptional time management
skills for quick turnaround time
(TAT).
Ability to excel under stress
working in fast paced
environment meeting deadlines.
Fully capable of working
independent or in a team
environment.
NADIA SABRI
Office Manager/ Administrator
WORK EXPERIENCE
Elite Appraisals Inc.
Feb 2012- Present
Office Manager/ Appraiser
Managed schedules, organized office functions and overseen daily operation of office.
Directed recruitment/ training/ staff development and initiatives to maximize the productivity.
Applied different marketing strategies to expand business and worked on small projects to increase revenue, e.g., building new relationships with clients.
Prepared and disseminated management reports.
Overseen office administration to ensure operations are running smoothly.
Conduct all computer training.
Supported Senior Appraisers with inputs related to property valuation including market search and observing market trend.
Completed appraisal reports for major Canadian Banks including TD Canada Trust, BMO and CIBC.
Gained an understanding for the neighborhood by performing an assessment on the infrastructure, facilities available and the demographics.
Provided credible opinions of market value with supported conclusion, strong evidences, data and working papers.
Responded to different inquires from lenders/ banks, management companies and clients.
Acted as a communication hub between appraisers, home owners and banks.
Cityscape Real Estate Inc., Brokerage
August 2008 – Present
Real Estate Salesperson
Worked as a salesperson for sellers and buyers of properties.
Experienced working with For Lease properties and tenants.
Showed residential properties and demonstrate the features and benefits of available homes.
Converted prospects to closed sales for clients located throughout the Greater Toronto
Areas by helping clients make decisions.
Provided close, personal client attention and tenacious follow- up to ensure best service.
Designed and updated marketing materials.
Prepare contracts and documents, advice first time home- buyer clients on general home
buying process and procedures.
Strong capability of paying
attention to details yet submitting
reports within turnaround times.
Experienced working for AMC,
Credit unions, mortgage brokers
and private lenders.
Good Communication skills with
exceptional customer service.
Experience working with new
construction, duplex and triplex
properties.
Advanced ability in analytical
and narrative writing.
Proficient in a variety of
analytical and valuation
techniques including but not
limited to
direct comparison approach and
cost approach.
Experienced working with NAS,
FNF, Real Property Solutions
and various credit unions.
Designated Appraiser with
CNAREA (CANADIAN
NATIONAL ASSOCIATION of
REAL
ESTATE APPRAISERS) in good
standing.
Fee member paying Errors and
omission insurance coverage.
TD Canada Trust
Dec 2003-Dec 2004
Property Tax Officer
Calculated property tax payments for residential properties within different municipalities in Canada.
Calculated and issues refunds for property tax balance to homeowners.
Responded to inquires from different branches within Canada.
Maintained file work.
Scotia Bank
Aug 2001- June 2002
Customer Services Representative
Handled transactions and managed cash drawers.
Achieved an excellent drawer balancing record of zero shortage.
Educated customers to pay bills online or through ATM machines.
Excellent customer service skills and maintained work ethics through out employment at Scotia Bank.
EDUCATION
CANADIAN NATIONAL ASSOCIATION of REAL ESTATE
APPRAISERS (CNAREA)
DAR # 136*-**-****
Ontario Real Estate College (OREA) Real Estate Sales person --2007
Computer Programmer Analyst (Three years Diploma) – Centennial College 2001
References available upon request
Contact this candidate