Customer Service Representative

Highlights of qualifications

Microsoft Word, Excel, Adobe, Power Point, Access, Outlook, Publisher, AS4000 and Internet

Ability to prioritise, multitask, organize, take initiative and work independently

Excellent attendance record

Consistently complete all assignments on schedule

Excellent written and oral communication

Employment Experience

Gardewine, Mississauga, ON July 2006 – Present

Customer Service Representative

Provide tracing, proof of delivery and Bill of lading information to customers internal and external

Answer inquires and provide prompt communication regarding status of shipments

Coordinate special pickup and delivery of loads or shipments

Coordinate carrier paperwork and administration

Assist with freight claims administration

Complete spreadsheets regarding designated customer shipments

Demonstrate strong interpersonal, customer service, organizational, and problem solving skills

Under the supervision of the Customer Service Manager, fulfill all types of day-to-day Customer Service activities. Ensure timely resolution and communication with customers (internal and external) regarding a variety of customer service issues.

M&M Furniture, Brampton, ON Nov 2004 – Dec 2006

Accounting – Bookkeeping Part-Time

Keep complete, up-to-date, and accurate records of company’s accounts and financial arrangements.

Tahitian Noni International, Mississauga, ON Feb 2000 – July 2006

Distribution – Shipper/Receiver

Effectively communicated with customers and staff to create a positive work environment

Acted in place of the team leader to complete tasks on schedule

Navigate company-based computer system with ease

Responsible for calculating recyclable products for the Environment’s Waste Policy

Interact with customers and vendors and a daily basis

Completed all shipments on time with accuracy

Work with other departments in organizing to guarantee the completion of projects

Work at corporate events/meetings

Under the supervision of the Distributor Team Leader fulfilled the shipping/receiving and other duties required in the warehouse.

Education and Professional Development

Graduate 1997 – Cardinal Leger Secondary School, Brampton

St John’s Ambulance April 2006 – Standard First Aid With CPR Level a (Expires April 26, 2016)

References available upon request

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