Profile: Very determined to the successful completion of a project. Understands that there is no “I” in “TEAM”. Has the ability to learn new programs and concepts quickly.

Work History:

Various locations

Las Vegas, NV

Jan 2016 ~ Oct 2018

Various Jobs

House renovation work

Personal computer support

House moving

Leather work

Many short term jobs in order to pay the bills.

CAMACC Systems

Calgary, Alberta

Feb 2015 ~ Apr 2015

Field Technician

Security surveillance systems and access control support.

Hardware installs and maintenance.

Support of but not limited to: Security cameras, monitoring systems and DVR systems.

Acrodex for AITF

Calgary, Alberta

Dec 2013 ~ Jan 2015

Deskside Support Analyst

Completing or assigning helpdesk tickets as required (passwords resets, hardware and software trouble shooting, remote assistance, VPN assistance and setup).

Maintenance and policy updates of user accounts (AD).

Windows XP migration to Windows 7

Updating procedures and guides for the IT section.

Installation of new equipment (PC’s, laptops, switches) and software updates.

Configuring and/or imaging of new PC’s and laptops.

Setup MS Exchange on Android and IPhone devices.

Setup and maintaining of Video Conference Equipment (Lifesize).

Testing of MS Lync messaging system

Used LanDesk for software updates, OS installs, and remote access.

Used BMC Service Desk Express ticketing software.

Support of but not limited to: MS office (2003, 2007, 2010 & 2013), Windows (XP, Win7 & Win8), JD Edwards financial suite, Adobe Products, Axiom card access, TA-Rheometer, DOS based applications & ClearSea messaging.

IBM for ABB

Calgary, Alberta

Jan 2013 ~ Dec 2013

Deskside Support Analyst

Support of deskside computers, laptops and printers.

Installation and configuration of VMWare to run Linux OS on Windows 7 systems.

Installation of new equipment and software updates.

Used Maximo ticketing software.

Support of but not limited to: MS office (2003, 2007 & 2010), Windows (XP, Win7 & Win8), VMware machines.

IBM for Calgary Health Region

Calgary, Alberta

Sept 2012 ~ Jan 2013

Deskside Support Analyst

Support of deskside computers and printers.

Support of Vocera communication devices.

Installation of new equipment and software updates.

Used ITSM ticketing software.

Support of but not limited to: MS office (2003 & 2007), various medical programs and special printers.

Centini Systems

Calgary, Alberta

Jun 2012 ~ Aug 2012

Security Systems Technician

Security systems support.

Hardware installs and maintenance.

Support of but not limited to: Security cameras, monitoring systems and DVR systems.

Talisman Energy Inc.

Calgary, Alberta

Dec 2011 ~ Jun 2012

IT Escalations Analyst

Software support during client relations improvement using HP SM9.

Hardware installs and maintenance.

Used HP9 ticketing software.

Support of but not limited to: MS Office 2003, MS Vista, GeoGraphix, and Hummingbird.

TransAlta

Calgary, Alberta

Sept 2011 ~ Nov 2011

IT Support & Windows 7 rollout

Software support during Windows 7 rollout using Remedy 7.5.

Installation, configuration and transfer of VMWare/VMWare images to run various different OS’s on Windows 7 systems.

Assisted with Windows 7 roll out.

Windows XP migration to Windows 7.

Used Remedy ticketing software.

Support of but not limited to: MS Lync, AspenTech, Windows Vista and 7, MS Office 2010, AutoCad 2012, MS Visio, Lotus Notes, and various energy programs.

Bow View Manor

Calgary, Alberta

Oct 2008 ~ Feb 2011

Building Maintenance

General repairs including plumbing, wall and floor repairs, minor electrical repairs and other as needed.

Developed building maintenance database.

Developed preventative maintenance tracking system.

Developed and maintained building maintenance policies and procedures.

Support of but not limited to: MS Office 2003, MS Access, and Citrix.

London Drugs

Calgary, Alberta

May 2008 ~ Oct 2008

Assistant Photo Lab Manager

Maintained photo lab and equipment.

Staff scheduling as required.

Skystone Engineering Inc.

Calgary, Alberta

Oct 2005 ~ Apr 2008

Data Management Group Leader

Developed site maps for onsite oilfield staff.

Developed training plan and support material for Data Management group in Oilfield Company.

Help develop a pipeline license compliance tracking system.

Support and training of Data Management group in Oilfield Company.

Support of but not limited to: Windows XP, MS Office 2003, MS Visio 2002, Fieldview, AccuMap, Enerdeq, Citrix, and various mapping programs.

Various Locations

Calgary, Alberta

2003~2005

Various jobs while transitioning from the Military to civilian life.

Canadian Armed Forces

Cold Lake, Alberta

Aug 1993 ~ Jan 2002

Computer and Network Technician

Developed, tested and implemented a network configuration of MS Office 2000 which included Military grade security features.

Developed, tested and implemented the upgrade to MS Windows 2000.

Installed and maintained PC’s and network equipment.

Developed, tested and implemented the PC upgrade routine for the upgrade of 200 PC’s in 3 locations.

Developed backup/restore system for PC’s using Norton Ghost.

Created and maintained a tracking database for computers and network equipment using both Borland DB4 and MS Access.

Support of but not limited to: Windows 3.11 to 2K pro, MS Office 3.43 to 2000 Pro, MS Visio 2000, MS Windows 2000 server, MS Windows NT 4 Server, MS Windows NT 4 Server, MS-DOS 5.0 to 6.22

Canadian Armed Forces

Cold Lake, Alberta

Jan 1992 ~ Aug 1993

Radar Technician

Complied closure report with hazardous material tracking for a Radar site using Harvard Graphics.

Maintained Military Ground Radar systems.

Support of but not limited to: UPX-14, UPX-27, TPS-70, and Harvard Graphics.

Canadian Armed Forces

Kingston, Ontario

Mar 1989 ~ Jan1992

Military Trade training

Basic Military Training.

Performance Oriented Electronics Technician training.

Radar Technician Training.

Various jobs while waiting for courses. Worked in Graphic arts department for over a year.

Education:

CDI College of Business & Technology

Calgary, Alberta

2002 ~ 2003

Network and Internet Support Specialist

Diploma

Military Trade training

Kingston, Ontario

1989 ~ 1992

Basic Military training

Performance Oriented Electronics Technician

Radar Technician

Diploma

Ontario Business College

Windsor, Ontario

1985 ~ 1986

Micro-Computer Technician

Diploma

Manpower Retraining

Windsor, Ontario

1983 ~ 1984

Mechanical Drafting

Diploma

Various

Calgary, Alberta

2015

Aerial Lifts.

Fall Protection

POST / BBS.

Certificates

Various

Calgary, Alberta

2012

WHMIS.

Certificates

CCSA

Calgary, Alberta

2010

Health & Safety Management Systems.

Auditor Training.

Certificates

Enform

Alberta

2006

Introduction to Pipelining.

Supervision, Team Leadership and Motivation.

Certificates

Northern Alberta Institute of Technology

Edmonton, Alberta

1999 ~ 2000

MS Windows 2000 Administration Level 1 & 2.

Network Design Level 1.

LAN Concepts Level 1.

Certificates

Local Schools

Cold Lake, Alberta

1998 ~ 1999

MS Access 97 Level 1 & 2.

MS Word 97 Level 1.

Web Design Level 1.

Certificates

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