Active Directory Sales
Resume:
Matthew Perez
IT Specialist
*************@*****.***
IT specialist with 3+ years of Help Desk experience. Pairing both interpersonal skills and technical knowledge to ensure every issue is resolved and no user goes underserved. Advanced Repair Agent
Geek Squad
• Replaces and upgrades internal Hardware Components.
•Troubleshoots Network Issues.
• Experience with remote desktop & remote support solutions
• Communicates both in person and over phone to ensure issues resolved and solutions are tailored to User needs.
• Active Directory.
Consultation Agent (CA)
Geek Squad
• Accurately and quickly troubleshoot User issues. Uses ticketing system for check-in check-out process. Ensuring all notes accurately and clearly define the issue and recomends possible solutions.
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• Uses interpersonal skills to identify client needs and resolve issues. Troubleshoots various systems (Windows, Mac OS, Android, IOS, Smart Watches, Car Audio, Bluetooth, Networking, Smart home.)
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Computer Consultant
Best Buy
Engages customers using Best Buy certifications and selling skills, to complete sales, drive profitable growth and achieve their team/individual goals.
Applies the appropriate knowledge and expertise through ongoing learning and self-development to enable an excellent customer shopping experience.
Utilizes training tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
Maintains specified department/area merchandising and readiness to serve customers Chatfield Senior High School
High School Graduate
Active Directory
Hardware Troubleshooting
Windows 10, Window 8.1, Windows 7
Mac OS, IOS
Experience
2017-10 - present
2016-10 - 2017-10
2015-10 - 2016-10
Education
2015-05
Skills
Android
Smart Devices(Watches, Assistants)
Office Suite (Word, Excel, Power Point, One Note, Outlook) Password Recovery and Removal
Operating System Repair
Level 0 and Level 1 Data Recovery
Interpersonal Skills
Communication
Contact this candidate