IT Project/Program Manager

Saugata Sen

Los Angeles, California *****

626-***-**** • ***********@*****.*** • LinkedIn URL

Program Director

A 15+-year proven track record of managing complex global technology and business transformation projects.

Expertise delivering SAP CR&B, digital, and other technology and business programs in varied industries such as energy/water utilities, finance, retail, and manufacturing. Vision-driven, goal-focused manager with reputation as impactful leader motivated by challenge, undeterred by obstacles, and committed to furthering standards of excellence. Skilled in developing relationships with customers, new account acquisition and growth, cross-selling and up-selling, with ability to communicate difficult technical information in an understandable way and supervise the design, rollout, support, integration, and execution of technology and other projects. Account management skills, able to identify and quickly understand customer needs and help solve their greatest business and technological challenges.

Core Competencies:

Global Network Delivery Model

SAP Sales/Consulting/Management

IT Services/Solutions/OCM/PMO

Client Relationship Management

SAP & Digital Transformation/Recovery

Large Global Team/Project Management

Automation/Digital/Cloud Engineering

Agile/Lean/DevOps/Bimodal IT

Professional Experience

TATA CONSULTANCY SERVICES

Account Director – Southern California Edison, 2/2016 – Present

Efficiently manage business relationship development, SAP ADM/program delivery/account management/ enterprise/utility solutions/HANA, cloud transformation, digital, and AI projects. Responsive to business and customer-focused, spearheading large-scale organizational changes, identifying business lead opportunities, and generating revenue with proactive proposals. Collaborate with C-Suite to provide thought leadership; improve CSI score with Agile strategies; evaluate risks; create integrated portfolios through effective planning and scheduling.

Key Achievements:

Achieved 20% improvement in CSI in two years with business focus, agile techniques, and continuous process refinement.

Led sales and delivery of $40M annually, managing 200+ global team members.

Successfully delivered more than 15 critical Business, Technical & Infrastructure programs including SAP suite on HANA, S/4 HANA, BI, Solution Manager, OpenText, and SharePoint.

Drastically improved business value through collaboration, strategic planning, prioritizing and rigorously managing critical success factors and PMO services.

Accomplished zero business interruption in SAP ADM utilizing Rigor in Operation (RIO) initiatives.

Reduced O&M cost by 10% y-o-y with service excellence, automation, and Agile methods.

Created $10+M revenue pipeline in digital, automation, mobility, and BPS and accelerated success rate of Capital and O&M projects from 70% to 90+% with integrity, planning, budget control, and best practices.

Business Relationship Manager – Southern Water, 4/2012 – 1/2016

Provided leadership and growth for complete project lifecycle, understanding client pain points and opportunities, developing innovative solutions, and successful delivery on-time and on-budget. Understood business processes, workflows, and cycles as well as how enterprise applications support the organization. Built effective and lasting relationships with process stakeholders and end users to ensure customer trust and satisfaction. Coordinated resources (staff, infrastructure, application, and data) for optimal project management. Ensured readiness and training effectiveness of 500+ business users on SAP and Digital Solution.

Key Achievements:

Led 100-person global team with $25M annual revenue and delivery accountability.

Managed all phases of SAP CR&B and digital transformation program including proposal, presentation, contract negotiation, and delivery of complete program including Wireframe Design (UX & CX), focus group, solution architecture, service design, and digital team formation.

Improved customer service and complaint handling by 30% with Rapid Response and Agile delivery.

Reduced OPEX and improved Agility with AWS Cloud Services for SAP Environments.

SAP Advisory, Utility Pre-Sales, BI & Data Strategy Manager – npower/SPE Luminus, 2/2010 – 3/2012

Solved clients’ toughest challenges by providing top-level services in strategy, consulting, digital, technology, operations, and security. Succeeded with multiple diverse teams, projects, and industries. Managed bidding process; awarded two large multi-country AMS projects; created knowledge assets for utilities by collating best practices and business trends; applied benefit and value realization framework. Achieved smooth rollout of multiple projects with geographically dispersed teams.

Key Achievements:

Mitigated reputation, scheduling, and financial risk of £100M+ SAP CR&B program by accurately reviewing and recommending new solution approach for SAP BW data modeling and reporting.

Increased business efficiency by 30% with requirement simplification and reporting KPI alignment.

Reduced business downtimes with efficient design of data load programs used during cutover and used Tiger Team approach to reduce business interruptions.

Increased business value with better-focused scope and design, achieving 15% less effort and cost at SPE Luminus.

Prior experience as Program Deployment Manager (Scottish Water, UK), SAP Program Manager (Welsh Water, UK), Engagement Manager (Cadbury Schweppes, Australia), IT Service Delivery Manager (GE Money, Australia), IT Project Lead (ABSA, South Africa), Systems Engineer (Hindustan Motors Ltd, India)

Education and Credentials

Master of Business Administration

University of Bath, UK

Bachelor of Mechanical Engineering

Jadavpur University, India

Certifications

Prince2 PMP Six Sigma Certification

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