WAYNE B. CLARK

Glenwood, IL ***** ac8nfv@r.postjobfree.com 210-***-****

Summary

MBA educated Project Manager/Information Technology Manager with a strong background as a technologist brings a fresh perspective to three critical management areas -- operations, projects, and people.

Operations Management – plans and coordinates effective use of resources for a very demanding user base with high expectations for availability and functionality.

Project Management – Experienced throughout the project lifecycle including concept initiation, requirements gathering, design, development, testing, and implementation.

People Management – tailors communication style to fit the needs of both staff and stakeholders. Enjoys mentoring and helping others succeed in their careers.

Network Engineer – Designed, implemented, and maintained WAN and LAN for Tier 1, Tier 2, and Tier 3 Data, Video, Voice, and virtualiztion networks.

A highly credentialed IT professional, stays current across the technology and process landscape by immersing himself in technical best practices and then rapidly using newly acquired skills on the job. Currently pursuing Certified Information Systems Security (CISSP) scheduled for July 2018.

Technical Certifications & Skills

Cisco Certified Network Associate (Routing & Switching), CCNA

Cisco Certified Network Associate - Security

Cisco Certified Academy Instructor, CCAI

Cisco Certified Network Professional, CCNP

Microsoft Certified IT Professional, MCITP

Microsoft Certified Technology Specialists, MCTS

ITIL Foundation – Certification, ITIL

Project Management – Certification of Completion

Professional Experience

National Able Network (Day) October 2016 – Present

IT Consultant/Manager

Managed and trained individual in Network and Security techniques.

Designed and built virtual and hardware labs for training and production.

Lead the team to define and implement automated workflows to improve quality and efficiency.

Lead incident response and conduct root cause analysis on incidents for WAN and LAN infrastructure.

Develop strategies to respond to and recover from system disaster recovery solutions

Managed, bid, perform and installation on up-grade of wireless and WAN for North Chicago Library

Established and implemented, policies, and procedures manual for daily operations for NCL.

Lead the team to define and implement automated workflows to improve quality and efficiency.

Trained clients which successfully obtained Cisco Certified Network Associate (CCNA) certifications with a 90% success rate.

Trained clients which successfully obtained Microsoft Windows 10 MTICP & MTCS certifications with a 98% success rate.

Designed Hyper-V (virtualization) labs for all departments using Microsoft Window 10 OS.

Microtrain (Night and Weedends) May 2016 – Present

IT Consultant

Managed and trained individual in Cisco, Network and Security techniques. Designed and built virtual and hardware labs for training and production.

Westwood College April 2014 – March 2016

IT Manager

Perform dual roles in Project Manager/IT Manager. As a Project Manager/IT Manager my role includes operational support, stakeholder communications, design, development, deployment, documentation, and maintenance of the IT infrastructure, with emphasis on security utilizing virtual technologies (VMWare). As an IT Trainer for Associate and Bachelor degree programs, manage 7 instructors. Responsibility for budget planning and management.

Implemented Lean Service Management techniques to provide the greatest value in an environment of strict cost constraints. Applied ITIL practices to operations management and change management processes, achieving goal to reduce risk exposure and minimize the severity of any disruption.

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

• Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.

• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

•Lead the team to define and implement automated workflows to improve quality and efficiency.

•Maintain and report on service level agreements for network services.

•Coach, mentor and lead personnel within a technical team environment.

Present periodic Dashboard reports on the current program, future opportunities and client issues

•Provided timely reporting to VP staffing in the areas of IT operations, budget management, network management, staff performance, and student retention and job placement.

•Familiar with Content Delivery Networks (CND) such as Akamai, Limelight, etc.

•Managed external IT Service Providers and vendors.

•Demonstrated industry methodologies & standards to meet the technical & financial requirements of organization.

• Managing telecommunications carrier services for local organization

•Managed and deployed VMware and Hyper-V for campus infrastructure.

•Designed Hyper-V labs for department.

In an instructor role, prepared instructional content and course materials, including course syllabus, lab assignments, exams, and quizzes, as well as creating challenging projects to engage and excite students. Developed evaluative measures to determine each student’s level of comprehension.

•Opened up job opportunities by fully immersing students in the educational experience with real world projects, informative internships, and field trips to well-known vendors – simultaneously building skills and confidence. Improved the student retention rate by 40%.

•Implemented an IT certification program with lesson plans and Labs to aid students in gaining their Microsoft, Cisco, and CompTIA credentials, a program that led to 80 students becoming certified.

•Designed an independent preparation exam, using Exam View software to test employees and students readiness for certifications exams.

•Taught classes in CompTIA, Microsoft, Cisco, digital, and analog circuit design, using hardware, software, and VMware solutions. Documented the network topology, policies, procedures, and change Cisco Routers and Switches with the following protocols:

EIGRP, RIPv2, BGP, OSPF, MPLS, VPNs, VLANs, QOS, Multicasting

•Cisco IOS, NX-OS, IOS-XR

• Emphasis on small, medium and large routers and switches (2600, 2800, 2900, 4500, 7000 Series, Nexus Hardware.

•Managed the LAN/WAN network infrastructure, working with the architectural team to implement firewall configuration and monitoring, server builds and deployment, network backup and recovery, and disaster planning. Configured F5 load balancers, Cisco routers, switches, VPN’s, and firewalls.

• Documented the network topology, policies, procedures, and change Cisco Routers and Switches with the following protocols:

•IP Routing Protocols: BGP,OSPF, EIGRP, Multicasting, VPN, VLAN, more

Field Solutions Sept 2013 – April 2014

Engineer (Contract)

Served as a Network Engineer, offering expert analysis and diagnostic capabilities to thorough resolve problems on LAN/WAN networks. Implemented Cisco routers, switches, and VoIP (Avaya) for a chain of customers. Wrote VoIP installation procedures and installed a Cisco AS5500 firewall device.

Ameritas Technologies July 2013 – August 2013

Manager (Contract)

Designed an interface for a healthcare company, using Powershell scripting and a configuration management tool (Puppet), using VMware techniques, Windows Server 2008, and Server 2012 Operating Systems.

ITT Technical Institute, Atlanta, Georgia August 2012 – July 2013

Manager, Information Technology Department

Led business-centric initiatives to grow and maintain an advanced infrastructure for student and instructor learning systems. Supported 8 instructors and a very demanding student base with high expectations for functionality and system wide availability.

•Managed the entire technology stack for training and daily operations, including hardware (servers, LAN/WAN networks, desktop and laptop computers, mobile devices, data storage) and software (OS, DBMS, email systems, and security systems).

Remington College – Baton Rouge, LA April 2011 – August 2012

IT Instructor

IT Instructor and technologist who brought practical learning techniques to the classroom to prepare students for the IT workforce. Designed lesson plans and taught systems and network courses directly tied to learning objectives for such topics as Cisco network design and security, Windows 7 configuration and support, as well as the implementation and support of SCCM, USMT, Microsoft Exchange Server, Microsoft SQL 2008 Server, and Windows PowerShell 2.0.

•Achieved a 90% success rate for student certifications versus a very low industry average of 40%.

Independent– Texas & Louisiana 2007 – 2011

IT Consultant

Supported a customer base for a variety of projects that included implementing infrastructure upgrades, system security measures, LAN/WAN networks, database management practices, web development efforts, and collaborative systems such as SharePoint

•In support of a collaborative program between the University of Texas and the country of Malawi, designed and implemented SharePoint to streamline communications and simplify access to shared educational content on a single integrated platform; implemented 2007/MOSS that ran on Windows 2008 server and SQL platform.

Louisiana Department of Social Services – Baton Rouge, LA 1991– 2007

Information Technology Specialist 3 / Network Engineer

Provided operational support (levels I, II & III), general system administration, and network enhancements to the state’s largest agency with over 5000 employees. Evolved the LAN/WAN environment over time, including the design and management of streaming video, voice, and data networking. Budget for project $1.2M.

•Served as a Technical Lead and Analyst in the planning, design, installation, configuration, testing, and monitoring of the enterprise LAN/WAN environment, including Video over IP WAN. Created documentation manuals for technical teams and training manuals for end users.

•Supervised a large-scale modernization effort to bring the network architecture up to date, cumulating in the enterprise implementation of Cisco United Communications Manager.

o•Designed and implemented the agency’s first Video Conferencing (VC) network, comprised of 28 video conferencing endpoints, 2 video servers, and 6 gatekeepers for 6 POP locations. Worked closely with vendors (Polycom, Video server, Cisco, Microsoft, and Tandberg) and contractors to deliver 3 important capabilities - the ability to:

•Bring social services to statewide locations with the goal to improve child support.

•Communicate and collaborate statewide, while saving 33% on transportation costs.

•Provide training for business users and technical staff.

o•Managed a large scale project and a 7-member team in the design and implementation of Streaming Video (SV) agency wide using Cisco IP/TV devices over Cisco Routers and Switches; saved $1.5MM+ in telecom costs. Rolled out desktop clients thru our statewide WAN and programed Microsoft Windows servers to 6 POP sites. Configured and implemented Juniper T4000 Core Router to control and distribute POP site for 2000 users.

•Achieved the required Quality of Service (QoS) by monitoring, managing, and quickly resolving any delays on the network.

•Configured Cisco Routers, Switches, Gateways for Tier 1, Tier 2, and Tier 3 networks statewide using BGP, OSPF, EIGRP, RIPv2, MPLS, VLANs and more.

•Managed and deployed HIPPA/HITRUST compliance requirements

Education

Southern University B.S. In Electronics Engineering

University Of Phoenix MBA in Business Administration

Technical Skills

WAN: Cisco Routers, Switches, Firewalls, F5 Load Balancing Juniper Products, SaaS, PaaS, IaaS

LAN: Windows Server 2008, 2012, Windows PC’s, Puppet, VMWare (ESX and ESXi), Hyper-V

Security and Monitoring: Wireshark, Remedy, Openview, VMware, Cisco Works

VoIP and Videoconferencing (H.323): Cisco CUCM, UCCM, UCCX, Cisco Unified CME Features, Cisco Gatekeepers, Polycom, Tandberg

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