General Management, Sales Leadership, Operational Leadership
Resume:
Objective
To join an executive leadership team to utilize my vast business acumen as a Sales and Operational Leadership Professional, to drive business results and achieve organizational excellence. With a successful record of Business Development, Sales & Marketing team leadership, and Operational excellence utilizing lean principles, I am a leader that will motivate teams to believe in their capability, and overachieve on objectives to surpass company goals.
Employment History
ADP Canada
Director, Global Procurement & Corp. Real Estate – Canada 2016 – Present
Responsible for the management of ADP Canada’s Facility Managers and Procurement team along with the oversight of ADP Canada Direct Spend portfolio. Management of vendor relationships, vendor contract management and local contract negotiations. Liaison with International Procurement organizations leveraging global relationships for cost and service efficiency as well as driving service delivery through system and compliance implementation within ADP Canada.
Chubb Edwards, Canada - UTC Building Industrial Systems Division
Vice President, National Field Operations 2008 – 2015
Reporting to the President, provided direct operational leadership for National Field Operations supporting 3 regions and 24 branches throughout Canada. Accountable for driving operational efficiency within all national operating groups through 9 Director level reports. National departments under my oversight included National Supply Chain, EH&S programming, Fleet and Facilities, two National Alarm Customer Call Centers, National Technical Training,, National Service Dispatch, National Technical Support, and National Quality and Field Efficiency departments.
Contributions and Successes:
oAwarded UTC President’s Global Award for Operational Excellence 2009, Financial Performance 2009, EH&S Performance Excellence 2010, Global Business Integration Award 2012.
oChampioned the implementation of field services technology across Canada for over 300 service technicians. Resulting operational efficiency gains through organizational realignment and centralization were an annual service margin increase of 1084 basis points, increase in installations margin by 584 basis points and an increase in revenue of 10.5% in annual time and material billings.
oLed vendor and operational consolidation and organizational realignment resulting in operational financial gains from real estate savings of $3M (USD) annually, savings of $2M (USD) annually through insourcing of products and related services from 3rd party,, and an additional $1M (USD) savings annually through indirect savings (freight, telephony, etc.)
oLed operational national integration team through the development and launch of a new ERP back office system and a mobile technician optimization handheld technology, post-acquisition of GE Security in Canada.
oRepatriated Canadian Alarm/Call Centers in Mississauga and Montreal following parent company divestiture of Fire and Security division in the U.S., and took over the divisional leadership for Canada.
oLed the implementation of “Service Mentor” Call Centre training methodology across national service organization in Canada. Resulting customer Net Promoter Score (NPS) increase of 3 points, and increase in CSAT rating of 25% and retention rate increase of 7%.
oLed the centralization of National Service Dispatch, Technical Support Service’s and Customer Service Group from branch network into National Contact Centers resulting in operational savings of $1M USD annually in headcount reduction and additional revenues of $7M USD in T&M Billings through operational efficiency.
oDrove the implementation of a national IP based private network for alarm signaling under the Chubb Edwards banner supporting Canadian banking institutions contributing an operational cost savings of $1M+ (USD) annually.
SHRED-It Canada / Securit Records Management 2004 - 2008
Toronto, Ontario
Canadian Regional Manager
Reporting to the President, key responsibility was to provide Sales and Operational direction and leadership to newly launched division of the company. Responsible for organizational training, oversight of greenfield startups and exiting branch retrofits, divisional integration and ultimately day to day P&L oversight of regional Document Destruction and Records Management branch network.
Contributions and Successes:
oLed the transition of two acquisition targets under corporate umbrella. Key driver for the setup and launch of Records Management Services across Canada in six major centers from Montreal to Vancouver. Oversight of 8 branch locations with P&L responsibility, 8 General Managers, Sales and Service operations and 250+ personnel.
oResponsible for the integration of existing Shred-it branch offices and Records Management facilities in Canada under full service strategy under one roof.
oDelivered training operational and sales departments across Canada and the U.S. Responsible for new market introductions, sales strategy, and deployment for new service offerings along with the development of Standard Operating Procedures and Service Level Agreements.
oDirected highest revenue producing branch/regions for top line and bottom line contribution in Shredding Revenue. Achieved 21% consolidated growth.
oRealigned regional organization structure in to more effectively integrate complimentary service offerings to better utilize assets, routing, and efficiently support organizational growth objectives.
oDrove numerous key account initiatives achieving incremental top line growth in new Records Management division of 65% YOY - year one, and 60% YOY - year two.
ADCOM Videoconferencing Inc. 2000 - 2003
Toronto, Ontario
Vice President Sales & Chief Operating Officer
Reporting to the President, responsible for leading the National Sales Organization, Marketing Department, Call Center and Conferencing Services Division, Technical and Customer Service Departments and the Training Group, which represented 11 Director level reports.
Contributions and Successes:
oLed the implementation of National Sales Training Program for sales division nationally utilizing "Customer Focused Selling" techniques.
oLed national realignment of Sales Departments from 5 regions to 2 National Sales regions increasing corporate communication and creating more linear access from field sales to corporate head office.
oNegotiated and successfully awarded Fortune 100, Provincial and Federal Service Level Agreements for conferencing services and implemented technology solutions resulting in multimillion-dollar long-term contract awards. Successfully secured exclusive service agreements in Canada supporting our U. S. partners.
oLed Business Development initiatives that resulted in expansion of our Alliance group within the company to extend representation of our products and services to Tier 1 and Tier 2 resellers, driving incremental revenues of $10x million dollars through Alliance Telecommunications Network Providers
oLed Sales and Account Management teams in the field to identify and secure key opportunities. Through C level contact and providing high visibility prospecting/business development calls overachievement on annual revenue goals was attained.
Education/Training
Athabasca University - Master’s in Business Admin. – in progress
University of Virginia - Darden School of Business- Emerging Leaders - Executive Program
York University - Schulich Business School - Executive Sales Leadership
Queens University - Executive Leadership, Finance For Executives, Profitable Marketing
Forum Group - Consultative Selling Skills, XEROX PSS I II III Program Mgmt. and Field Sales
IBM - Business Continuity, Risk Analysis, DRP planning, Testing and Recovery
American Management Institute – Logistics and General Accounting
United Technologies – ACE Quality Assurance Silver Certification – Six Sigma
Phil Hobden
https://ca.linkedin.com/in/phobden
30 Glen Davis Crescent
Toronto, Ontario
M4E 1X5, Canada
********@*******.***
“Phil was a part of my senior leadership team at Chubb Edwards for six years. In his leadership role, he continuously adapted to the changing and expanding scope of his leadership portfolio. Phil's passion for business development and improvement was significant in the contributions towards our strategic goals. Phil has the ability to drive business results by building winning teams and getting the most out of his people. I have no doubt that he will contribute to any organizations success in the future".
-Todd Myers-
CEO Luminaires and Solutions NAFTA, Osram Sylvania
Danvers, Massachusetts
“I worked with Phil for three years as a part of the Canadian Leadership team at Chubb Edwards. As a results oriented and driven business leader, Phil was instrumental in driving many national initiatives across the Canadian business. His positive attitude and passion for business improvement were significant contributors to our business success. He has a track record of getting the job done by building highly effective teams and his leadership will be a benefit to any organization he is a part of the future".
-Russ Wong -
Chief Financial Officer
ADP Canada
Toronto, Ontario
Phil Hobden https://ca.linkedin.com/in/phobden
30 Glen Davis Crescent
Toronto, Ontario
M4E 1X5, Canada
********@*******.***
“Phil and I worked together at Chubb Edwards for six years and he continuously impressed me with his commitment to both his role and his staff, his enthusiasm and his drive. Phil contributed immensely to the success of Chubb Edwards and was instrumental in leading initiatives that directly contributed to the operational excellence of the organization".
-Jack Hayes –
former Vice President HR Chubb Edwards
Toronto, Ontario
“Phil is a leader with a clear vision of goals and objectives. He has the ability to captivate all present with his ideas, recommendations and advice. At Shred It/ Securit he was a pillar and achieved the foundation of growth and profit better than anyone before or after he left. As a direct report to Phil I learned how to lead my own team better, and make tough decisions. He did this by giving me the space to trust my own intuition, but never too far to nudge me in the right direction when it was needed. I highly recommend Phil for any Leadership or Management role, it would be my absolute pleasure to report to him again".
-Richard Canavan
Business Development Manager - Grand & Toy
Toronto, Ontario
Phil Hobden https://ca.linkedin.com/in/phobden
30 Glen Davis Crescent
Toronto, Ontario
M4E 1X5, Canada
********@*******.***
“I had the privilege of reporting directly to Phil in my role of General Manager, Southwestern Ontario for 3 years. During this time Phil showed tremendous leadership as the entire region underwent location and leadership changes. Through all of these changes, Phil was able to stay engaged with each of his branches and remain intimate with all details pertaining to each one. Phil showed me guidance, leadership and support, and became a mentor for my professional career. I have had great fortune in working with some tremendous leaders in my career. Phil Hobden was and remains world class and adds professionalism with a human touch to any organization or situation".
-Alex Sauer –
Chief Engagement Officer
IKSRA Optimization
Toronto, Ontario
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