Customer Service Sales Executive
Resume:
Rama Anagani
San Ramon CA **582
408-***-****(cell)
Email: ********@*****.***
Objective-To obtain a position wherein I can use my experience, education, and strong organizational skills and problem solving skills to make a positive contribution to the company. RELEVENT EXPERIENCE
Communication & People Skills:
• Consistently maintain a positive attitude and enjoy helping people
• Articulate and very effective working with people of different backgrounds and temperaments.
• Accurately record, remember, and verbally communicate detailed information.
• Cooperatively work with other to produce and deliver required work.
• Ability to use positive language.
Organization & Time management:
• A problem Solver who quickly grasps complex situations and turns them into manageable tasks.
• Produce quality work even when under extreme time pressure and deadlines
• Proven ability to understand and follow complex instructions to successful conclusions.
• Many years of experience successfully managing and organizing personal time and workload.
• Collaborate in teams to produce quality reports. Ocean Export Sales and Operations inclusive of documentation May ‘11 to Till date - – Air7Seas Transport Logistics Inc, Milpitas CA
Researching and planning the most appropriate route for a shipment.
Arranging appropriate packing, delivery and warehousing of goods at their final destination.
Negotiating contracts, transportation and handling costs.
Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries regulations.
Offering consolidation services by air, sea and road – ensuring cost-effective and secure solutions to small shippers with insufficient cargo to utilize their own dedicated units.
Investigated and resolved complaints through grievance process.
Overseeing the administration relating to all sales processes.
Delivering sales targets and ensuring the best possible service to customers.
Dealing with ad-hoc customer sales queries.
Maintaining an accurate database of customer information including contact details, and any special terms.
Creating revised price lists as required and then issuing them to customers as appropriate.
Ensuring at all times that a professional, corporate image is projected which promotes the company brand.
Entering all sales orders onto the system.
Soliciting feedback to improve performance.
Input, process, chase and monitor payments
Ocean Export Operations
DEC ‘09 to May ’11 - – Air7Seas Transport Logistics Inc, Milpitas CA
Experienced in handling shipments to an extensive list of countries including India, the Middle East, Africa and Europe.
Handling the entire operations process starting right from time order is placed to its completion.
Booking with shipping line and submitting documents, and filing AES with the customs.
Obtaining rates from the agents, sending prealerts and ensuring they provide good service at the destination.
Manage the process of requesting and assigning orders to cost efficient and reliable truckers for cargo pick up and delivery.
Maintain constant customer communication, handling their documentation and making sure they have a very satisfying shipping experience.
Invoicing customer, and receiving payments and applying them.
Approving Vendor invoices and making payments.
Order Administrator
DGPJ Inc, CA
Diamond and Gemstone promotional Jewelry,Inc, is a growing jewelry manufacturer, wholesaler and retailer based in los Angeles, California.
Responsible for processing all incoming orders from sales
Respond to pricing inquiries, providing accurate and timely information and quotes
Monitor and Coordinate invoicing and shipping functions
Work closely with Quality control, Shipping, and Accounting department to ensure accuracy and highest levels of service.
Remain familiar with all products and services offered in order to be able to answer customer questions
Process all sales orders and invoices ensuring that orders are filled completely and in a timely manner.
Place phone calls to customers regarding incomplete orders back orders or other issues that may delay the fulfillment of the order.
Process return orders while compiling reports of reasons and circumstances surrounding the return
Send order summaries and invoices to customers either through the mail or electronically
Train new Sales Order Processors in all aspects of the job Education Qualification
Masters in Environmental Sciences, Osmania University 1996 – 1998 BS in Genetics, Osmania University 1993 – 1996
Post Graduate Diploma in Computer Application
Training Program Attended: Quality Analysis
Contact this candidate