Customer Service Representative

SHILPA HAZRA

*** ******* **** ******, *******, ON.

647-***-**** *************@*****.***

GitHub: https://github.com/Shilpa92Hazra, LinkedIn: https://www.linkedin.com/in/shilpa-hazra Objective

A proactive and motivated individual looking for a Software Testing position to use experience in coding and engineering.

Highlights of Qualification and Skills

§ More than two years of experience in Software Manual Testing.

§ Vast experience in creating detailed and well-structured Test cases.

§ Good knowledge of working in an Agile Scrum and Waterfall environment.

§ Expansive experience in SDLC.

§ Programming languages known Swift, SOL, Java, PHP, JavaScript, JQuery, HTML5, CCC3.

§ Tools & Technologies Jira, Aptana Studio, Visual Studio code, Android Studio, Eclipse, MySQL, NodeJS, Xcode.

§ Quick learner with an ability to work under pressure and meet the deadlines.

§ A result oriented individual with excellent interpersonal skills and ability to relate to people at any level of business and management.

§ Abilities to work independently or cooperatively as part of a team. Work Experience

Quality Assurance Analysts

Avanto Solutions Inc. Toronto, ON. Jan 2017- April 2018

§ Evaluate the adequacy of quality assurance standards

§ Devise sampling procedures and directions for recording and reporting quality data

§ Review the implementation and efficiency of quality and inspection systems

§ Plan, conduct and monitor testing and inspection of products to ensure finished product quality

§ Investigate customer complaints and non-conformance issues

§ Analyze data to identify areas for improvement in the quality system.

§ Develop, recommend and monitor corrective and preventive actions.

§ Prepare reports communicating the outcomes of quality activities.

§ Identify training needs and organize training interventions to meet quality standards.

§ Evaluate audit findings and implement appropriate corrective actions.

§ Assure ongoing compliance with quality and industry regulatory requirements. Software Manual Tester & Supervisor.

Vishweshwar Engineering Works. Pune, India. Nov 2013 – Dec 2015

§ To read all documents and understand what needs to test.

§ Based on the information procured in the above step decide how it is to examine.

§ Inform the test lead about what all resources will require for software testing.

§ Develop test cases and prioritize testing activates.

§ Execute all the test case and report defects, define severity and priority for each error.

§ Carry out regression testing whenever changes are made to the code to fix mistakes. Software Tester

Jibjit, Nagpur, India July 2013 – Oct 2013

§ Using associated test data to design and develop test procedures and cases.

§ Manually executing the test procedures.

§ Attending test-procedure walk-through.

§ Following the required set standard.

Customer Service Representative

Ignited Services, Mumbai, India Jan 2013 – Jun 2013

§ Described product to customers and accurately explained details and care of merchandise.

§ Developed reputation as an efficient service provider with high levels of accuracy.

§ Responded to customer requests and directed to merchandise. Education

Lambton College, Toronto, ON. Sept 2016 – April 2018 PG Diploma in Mobile Application Design and Development Nagpur University, Nagpur, India. June 2009 – April 2013 B.E. in Electronics and Telecommunication Engineering. Projects

Payroll Application (iOS and Android)

§ Made payroll system for HR department to keep a track on their employee’s salary.

§ Information about the existing and previous employees. Car selling company (Database and SQL)

§ Database was design on MySQL.

§ It keeps on track about the car dealing and car parts/tools also. Game Design (IOS and Android)

§ Made iOS game with SpriteKit.

Car Parking Sensor:

§ This device is used for car parking to find any obstacles present in front or backward of cars.

§ This project gives us an idea about car parking without an accident. This circuit is useful for a low cost. Smart Menu Card System:

§ A touchscreen is standard on devices such as an all-in-one computer, tablet computers, and smartphones.

§ By using such technology, we are making a smart menu card system.

§ This system is faster and reduces time as well.

Volunteer & Extra-Curricular

§ Organized various national level competitions.

§ Organized and participated in National Level Workshop on "ADVANCED ROBOTICS

& MICROCONTROLLER INTERFACING".

§ Participated in inter-college and School level volleyball tournaments.

§ I have involved in a cultural event as well.

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