Sudeep Pilapadathil
Oakville, ON
Cell: 416-***-**** http://www.linkedin.com/in/sudeeppilapadathil ******.*@*****.***
A Quality Assurance professional with 16 years of experience in the IT field. 7 years of managing a Quality Assurance team for web and mobile applications. Known for being enthusiastic, an accountable leader and team player.
CORE COMPETENCIES
Building QA Department
Conflict Resolution
Planning and Organizing
QA techniques & methodologies
Project Management
Result Oriented
Data Collection and Analysis
Eye for detail
Client Relationship Management
PROFESSIONAL EXPERIENCE
Elecsoft Consulting, Toronto
Bell Home Security (Alarmforce CRM) November 2018-Present
Senior QA
●Worked as QA lead on CRM application (Microsoft Dynamics 365) for front-end as well as back-end database.
●Write and Run Functional test cases for the CRM application.
●Validate APIs using Postman tool.
●Worked closely with the BA, Process Analyst and Dev team in validating defects
ODS2 Inc, Toronto Dec 2009-Aug 2017
Mobile and Web applications (Field Sales Software, Field Audit Software, Partner Relationship Management)
QA Manager
Responsibilities:
●Managed and lead an Onshore/Offshore Software Quality Assurance team (Web and Mobile)
●Estimated, planned QA projects and managed resources between releases
●Create, reviewed and signed off on Release Test plan, High Level test cases, Defect management plan and Automated Regression Test plan
●Create test cases, test scenarios for applications build coded in PHP
●Setup and maintain Test Environments and Test Databases (SVN, GIT)
●Write and execute manual test cases for E2E testing
●Plan and facilitate GO/NO-GO calls
●Plan and oversee sanity checks/tests during production deployment
●Create reports, provide updates of test execution phase and defect management to stakeholders
IBM Canada Sep 2009-Dec 2009
Bell Canada web applications (OrderMAX, OBOT, Bell ExpressVu)
Test Consultant
Responsibilities:
●As a SME, trained on-shore Test Managers and Test Analysts during knowledge transfer and transitional phase.
●Lead and trained off-shore IBM team members with multiple Bell Canada, Ordermax and OBOT projects.
●Created test strategies, plans and test execution schedules for assigned initiatives
●Worked with collocated and offshore development teams from IBM, Amdocs and CGI
●Compiled, tracked and communicated project status on a regular basis to the IBM management team along with status reports on all project testing related issues
Bell Canada Aug 2007- Aug 2009
Bell Canada web applications (OrderMAX, OBOT-Amdocs, Bell ExpressVu)
Test Lead
Responsibilities:
●Performed detailed planning and managed projects through out the test execution including funding, risk assessments and resources allocation
●Interfaced & worked with vendors & stakeholders to define, plan and implement QA objectives in line with overall project objectives
●Reviewed software functional design documents providing feedback and obtaining clarifications from business analysts and users during the planning stages through walkthroughs, conference meetings and business presentations
●Lead Multiple projects in scheduled releases or as per change requests
●Created test strategies, plans and test execution schedules for assigned initiatives
●Implemented quality assurance practices and ongoing process improvement by identifying and leveraging synergies between projects to maximize throughput
●
Bell Canada Oct 2006- Jun 2007
Bell Canada web applications (OrderMAX, OBOT, Bell ExpressVu)
Test Analyst
Responsibilities:
●Worked as test analyst on Bell CRM applications i.e. OrderMax, OBOT for front-end as well as back-end database testing as required by client change & enhancement requests using Bell’s excite methodology. Also executed automated scripts for regression testing for these systems.
●Compiled test conditions & test documents for all the above mentioned assignments
●Coordinated defect validation and assisted the development reconciliation
Ryerson University 2004- 2006
ACS
Application/Technical Support
Responsibilities:
●Provide Technical Assistance, Application Support by answering student inquiries received, in person, via phone or through emails.
Crystal Animation Graphics 1997- 2000
Junior Programmer
Responsibilities:
●Designing and coding of screens (Master and Transactions), Macros, Pivot Tables, generate Reports
EDUCATION / CERTIFICATIONS
Bachelors in Computer Science - Ryerson University, Toronto, ON
Project Management – Certificate course – Ryerson University Toronto, ON
Fabrication and Structural Engineering - Agnel Polytechnic, New Bombay, MH, India
TECHNICAL SKILLS
●Software Analysis and Project Management – JIRA, Wrike, Slack, MS Project
●Software Development – PHP, Ruby, Java, VBScript,
●Development Methodologies – Agile, 3D, Waterfall, Rapid Application Development, SuperExcite, V-Model
●Testing & Debugging –Selenium, Cucumber, Mantis, Testrail, Postman, HP QC, ALM, Blackbox, Whitebox, Unit, User Acceptance, System Integration, End to End, Load, Normalization and Production Support
●Databases – SQL Server, Oracle, DB2, MS Access,
●Web Development –HTML, XML, PHP, JSP, ASP, Shell scripting
●Operating Systems – UNIX/LINUX, OS X, Windows, iOS, Android
●Architecture – Microservices, SOA, Client-Server