Sudeep Pilapadathil

Oakville, ON

Cell: 416-***-**** http://www.linkedin.com/in/sudeeppilapadathil ac8n7b@r.postjobfree.com

A Quality Assurance professional with 16 years of experience in the IT field. 7 years of managing a Quality Assurance team for web and mobile applications. Known for being enthusiastic, an accountable leader and team player.

CORE COMPETENCIES

Building QA Department

Conflict Resolution

Planning and Organizing

QA techniques & methodologies

Project Management

Result Oriented

Data Collection and Analysis

Eye for detail

Client Relationship Management

PROFESSIONAL EXPERIENCE

Elecsoft Consulting, Toronto

Bell Home Security (Alarmforce CRM) November 2018-Present

Senior QA

●Worked as QA lead on CRM application (Microsoft Dynamics 365) for front-end as well as back-end database.

●Write and Run Functional test cases for the CRM application.

●Validate APIs using Postman tool.

●Worked closely with the BA, Process Analyst and Dev team in validating defects

ODS2 Inc, Toronto Dec 2009-Aug 2017

Mobile and Web applications (Field Sales Software, Field Audit Software, Partner Relationship Management)

QA Manager

Responsibilities:

●Managed and lead an Onshore/Offshore Software Quality Assurance team (Web and Mobile)

●Estimated, planned QA projects and managed resources between releases

●Create, reviewed and signed off on Release Test plan, High Level test cases, Defect management plan and Automated Regression Test plan

●Create test cases, test scenarios for applications build coded in PHP

●Setup and maintain Test Environments and Test Databases (SVN, GIT)

●Write and execute manual test cases for E2E testing

●Plan and facilitate GO/NO-GO calls

●Plan and oversee sanity checks/tests during production deployment

●Create reports, provide updates of test execution phase and defect management to stakeholders

IBM Canada Sep 2009-Dec 2009

Bell Canada web applications (OrderMAX, OBOT, Bell ExpressVu)

Test Consultant

Responsibilities:

●As a SME, trained on-shore Test Managers and Test Analysts during knowledge transfer and transitional phase.

●Lead and trained off-shore IBM team members with multiple Bell Canada, Ordermax and OBOT projects.

●Created test strategies, plans and test execution schedules for assigned initiatives

●Worked with collocated and offshore development teams from IBM, Amdocs and CGI

●Compiled, tracked and communicated project status on a regular basis to the IBM management team along with status reports on all project testing related issues

Bell Canada Aug 2007- Aug 2009

Bell Canada web applications (OrderMAX, OBOT-Amdocs, Bell ExpressVu)

Test Lead

Responsibilities:

●Performed detailed planning and managed projects through out the test execution including funding, risk assessments and resources allocation

●Interfaced & worked with vendors & stakeholders to define, plan and implement QA objectives in line with overall project objectives

●Reviewed software functional design documents providing feedback and obtaining clarifications from business analysts and users during the planning stages through walkthroughs, conference meetings and business presentations

●Lead Multiple projects in scheduled releases or as per change requests

●Created test strategies, plans and test execution schedules for assigned initiatives

●Implemented quality assurance practices and ongoing process improvement by identifying and leveraging synergies between projects to maximize throughput

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Bell Canada Oct 2006- Jun 2007

Bell Canada web applications (OrderMAX, OBOT, Bell ExpressVu)

Test Analyst

Responsibilities:

●Worked as test analyst on Bell CRM applications i.e. OrderMax, OBOT for front-end as well as back-end database testing as required by client change & enhancement requests using Bell’s excite methodology. Also executed automated scripts for regression testing for these systems.

●Compiled test conditions & test documents for all the above mentioned assignments

●Coordinated defect validation and assisted the development reconciliation

Ryerson University 2004- 2006

ACS

Application/Technical Support

Responsibilities:

●Provide Technical Assistance, Application Support by answering student inquiries received, in person, via phone or through emails.

Crystal Animation Graphics 1997- 2000

Junior Programmer

Responsibilities:

●Designing and coding of screens (Master and Transactions), Macros, Pivot Tables, generate Reports

EDUCATION / CERTIFICATIONS

Bachelors in Computer Science - Ryerson University, Toronto, ON

Project Management – Certificate course – Ryerson University Toronto, ON

Fabrication and Structural Engineering - Agnel Polytechnic, New Bombay, MH, India

TECHNICAL SKILLS

●Software Analysis and Project Management – JIRA, Wrike, Slack, MS Project

●Software Development – PHP, Ruby, Java, VBScript,

●Development Methodologies – Agile, 3D, Waterfall, Rapid Application Development, SuperExcite, V-Model

●Testing & Debugging –Selenium, Cucumber, Mantis, Testrail, Postman, HP QC, ALM, Blackbox, Whitebox, Unit, User Acceptance, System Integration, End to End, Load, Normalization and Production Support

●Databases – SQL Server, Oracle, DB2, MS Access,

●Web Development –HTML, XML, PHP, JSP, ASP, Shell scripting

●Operating Systems – UNIX/LINUX, OS X, Windows, iOS, Android

●Architecture – Microservices, SOA, Client-Server

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