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IT Business Analyst

Kitchener, ON, Canada
March 04, 2019

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Abhishek Pandya

IT - Business Analyst

*** ******** *****, *********, ** N2A 2R9



• Currently pursuing post-graduation certification in IT business Analysis to strengthen business skills.

• Worked for more than a year in Aroma Enterprises India Limited as a sales coordinator handling sales data and generating reports.

• Have hands on experience working on Microsoft Visio, Gephi, SQL server, MongoDB, Microsoft Access, Visual Studio, JustInMind, Balsmiq, Power BI, Tableau, R, WordPress, ITIL, and Microsoft Office.

• Knowledge of Python programming, C++, CSS, C#, Pseudocode, Process Flow development, Agile Methodology, Scrum Process, Entity Relationship Diagram, Data Mapping, Data Dictionary, JIRA, SAP ERP, Machine learning, GIT Hub.

• Advanced user of Microsoft Excel.

• Strong written and verbal communication skills.

• Ability to work on fast paced projects as a team member or independently with good problem solving and analytical skills.

• Generating reports and project management documents. EXPERIENCE

Sales operation Analyst

July 2016 - Dec 2017

Aroma Enterprises Limited, India

• Performed data management for smokes sales and generating reports for different provinces of India. Plan, manage and support the distributor claim for company’s entire sales.

• Managed sales team expenses and generating reports.

• Managed project through status meetings, weekly reports, identifying risks, and tracking issues.

• Communicating with Distributors and reporting feedback.

• Worked in close liaison with app development team to develop sales application which support generation of sales data and graphic reports to help and boost sales team performance. o Which was developed in ASP .Net platform and back-end was supported by SQL. Web Developer

Jan 2016 - June 2016

Vital Solutions, India

• Built a web app using where user can book for hotels, cab and flights for planning their holiday trip as per their requirement.

• Used SQL database for user data storage and management.

• Used Object oriented programming concepts like Inheritance, Polymorphism, Classes, etc. for better code performance and quality.

Customer Service Representative Jan 2018 - Present Pioneer Energy, ON, Canada

• Communicate with customers and handle cash efficiently.

• Provide good quality of customer service to make their visit a good experience. EDUCATION

IT Business Analysis - Operations 2018-April 2019

Conestoga College, Kitchener, ON

• This program is providing an opportunity to gain extensive knowledge of both business and technical side with hands on experience of real-life scenario using different tools to provide solution.

Bachelor of Computer Engineering 2012-2016

Gujarat Technological University, India


• Provided solution to Cober group for their communication and human resource management issues.

• Played ERP simulation The Business Strategy Game where we compete against other companies to be on top the market.


• Attended the iOS app development workshop in India where I developed multiple apps from scratch.

• Volunteered in Blood Donation camp during my Bachelor of Computer Engineering.

• Being a player of my College cricket team where we played against state level teams of other colleges.

• Attended the Photoshop and Illustrator training workshop for graphical designing.

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