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Customer Care Sales

Location:
Kenya
Salary:
2500-3000 Qatar riyal
Posted:
March 04, 2019

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Resume:

COLLINS ALENGA.

Email:ac8n11@r.postjobfree.com

Address:****-*****,*******

Phone:+254*********

OBJECTIVE

A professional lead barista with 8 years experience in barista counter management,cost control and inventory management,staff supervisory,latte art expert,trainer and barista mentor.Seeking a position where I can utilize and maximize my barista and supervisory experience.

WORK EXPERIENCE

November 2018-Currently

Events bartender

Nairobi Bar School.

May-2017-October 2018

Barista

Nejoud Restaurant Management Company

Kuwait.

Description of duties/achievements

Increased and met the monthly sales targets while working on rotation basis under different store locations.

Developed good relations with customers creating loyalty to the brand and increased sales due to excellent customer care.

Enhaced team relations through emphasis on team work leading to goal accomplishment by working towards a common goal.

October – 2012-April-2017

Head/Lead Barista

Java House-Africa,

Kenya/Uganda/Rwanda

Description of duties /achievements

Supervised barista team at different branch/store locations

Ensured consistency in production through strict adherence to recipes.

Writing and submission of daily,weekly and monthly reports to management on the overall performance of the store-hignlighting the problems encountered and possible solutions to counter them.

I stated in the reports,the achievements made during the month,ways/strategies put in place to maintain them and suggestions on how to improve.

Trained the barista team on various coffee barista techniques ranging from coffee growing,processing,extraction,brewing and latte art perfection skills.

Solving customer complaints.

January-2011-September-2012

Coffee Barista

Java House-Africa,Kenya.

Description of duties/achievements

Setting up the equipment in readiness for business.

Maintaining cleanliness and monitoring the performance of machines and equipment.

Checking on the quality and freshness of products before selling to the customer.

Explaining to customers different methods of brewing coffee,the varieties of coffee and the equipment.

EDUCATION

2013 - 2015

Bachelor of Commerce-Management option : Degree in Commerce, majoring in business management.

Technical University Of Kenya.

2010

Certificate in Cmputer Studies : Certificate in Computer Application Packages.

YMCA-Shauri Moyo.

2007 - 2009

Diploma in Business Administration : Majoring on all aspects of business administration and management.

Kenya Polytechnic University College.

2000-2003

High School Certificate : Certificate of completion of secondary education.

Kakamega High School.

SKILLS

Good oral and written communication skills.

Excellent customer care skills.

Negotiation and conflict resolution skills

Management and supervisory skills.

Budget forecasting and inventory management skills.

Public relations skills.

Time management and efficient resource utilization skills.

LANGUAGES

English- Fluent

ACHIEVEMENTS AND CERTIFICATES

Received numerous awards at Java house-Africa for exemplary performance at work.

Successfully managed and coordinated store activities at Java house, helped maintain low operational costs and maintained a good sales volume.

Involved in the set up arrangement for opening of new stores while at Java house in its expansion of its stores.

Attained a certificate in Java customer care training.

Participated in the Kenya Census Population Survey and awarded a certificate on its successful completion.

REFERENCES

Mr. Peter Kariuki,

Coffee Quality Manager,

Java House-Africa.

Mr.Evans Sagwa,

Departmental Head-Human Resources,

Technical University Of Kenya.

Mr. Paul Ogunde

Chief Executive Officer,

Nairobi Bar School.



Contact this candidate