Data Salesforce
Resume:
SYED AMER
**********@*****.***
PROFESSIONAL SUMMARY:
Over 8+ Years of IT experience that includes over 6+ years of experience in Salesforce.com CRM Platform and Apex technologies and around 2 years of experience with Java/J2EE.
Excellent working experience with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Web Services/ Metadata API).
Excellent knowledge on Apex development in creating Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
Extensive work experience in defining and managing custom Objects, creating page layouts, designing of custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats and various other components as per the client and application requirements.
Experience in working with Eclipse IDE with Force.com Plug-in and Mavens Mate environment for writing Business logic in Apex Programming Language.
Proficient in administrating the organizational setup using Salesforce administration.
Good experience in working with Cloud computing / SaaS technologies.
Experience in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
Working knowledge on ETL tools like Informatics Power center, SSIS and Reporting tools like OBIEE
Excellent Working knowledge on web 3.0 technologies like JavaScript, JQuery, Angular Js, HTML5 and CSS 3.0
Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
Experience in the Product data management for controlling and tracking the records
Have experience with the CRM integration for the data entry and engaging them.
Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
Experience in designing skills with E-R Diagram and UML Diagrams.
Working experience on tools like fisheye for reviewing the code, sensei for sprint retrospection and planning poker for estimating the story points.
Extensive experience in developing enterprise applications using Java technologies such as JSP, Servlets, Spring MVC, XML, JDBC and CSS.
Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.
Great involvement in creating Salesforce Lightning Apps, Components, Controllers and Events.
Altered existing Visual force to adjust to Salesforce new Lightning UI encounter.
TECHNICAL SKILLS:
Salesforce Technologies
Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce (Page, Controllers)
Custom Integration
Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects,Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading
Force.com tools
Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector
Java/J2EE/Web Technologies
J2EE, JSP, JDBC Java Script, XML, XML Schema, HTML5, DHTML, Web service, Angular Js, JQuery
IDE
Eclipse, Netbeans, Eclipse IDE plug-in, Mavens Mate with Sublime Text
Tools
MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS Visio,
Platforms
Windows (NT/2000/XP/Vista/7)
PROFESSIONAL EXPERIENCE:
Client: Pharmacyclics, Sunnyvale, CA Apr 2017 – Till Date
Role: Salesforce Lightening Developer/Admin
DESCRIPTION: Pharmacyclics is an AbbVie company based in Silicon Valley, California and focused on developing and commercializing small-molecule medicines for the treatment of cancers and immune-mediated diseases for which there is great unmet medical need. We seek to discover innovative therapies to improve standards of care and strive to help our patients rediscover the Magic of Normal.
ROLES AND RESPONSIBILITIES:
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
Made new feature enhancements on Service cloud console view and developed some Visual force components.
Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience
Worked on developing customer portal for Developed an Application for portal users
Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels.
Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
Worked on change management for the progress and advancement inside a business or comparable association.
Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
Worked on the financial Reporting for the managing of the financial status.
Worked on forms that procedure, check, and acknowledge or decay charge card exchanges
Implemented Single Sign-On with SAML on force.com
Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
Worked on designing part like enabling Aura frame work- migration from standard salesforce static to lightning for better UI purpose.
Build Lightening controllers with the AURA framework.
Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAPAPI, and bulk API.
Integrating Salesforce with oracle by using REST/SOAP API for pushing bulk amount of data.
Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications
Worked on the fiscal operations for the revenue and the measuring of the expenditures.
Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
Designed and developed Service cloud and integration.
Working on a sales transformation project, Apttus deployed on the Salesforce platform.
Designed and Developed complex approval processes for Apttus.
Implemented Data Loader through the Command Line Interface to extract the data from database.
Configured Chatter for the Users in the Organization for collaboration.
Extensively involved in Data Migration from three legacy systems to Salesforce.
Environment: Saleforce.com,, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.
Finra, Rockville, Md Sep 2015 – Mar 2017
Role: Salesforce Admin/Developer
Description: FINRA is dedicated to investor protection and market integrity. Our team of highly trained professionals are passionate about protecting investors and ensuring financial markets remain fair by writing and enforcing the critical rules and regulations that govern more than 3,700 firms and 630,000 brokers across the country. Our ultimate goal is to foster robust, but fair and orderly, markets in which America’s 90 million investors can feel confident.
Roles and Responsibilities:
Interacted with various business user groups for gathering requirements for Salesforce Implementation and documented the Business and Software requirements.
Worked with Lightning tools to upgrade to the Sales force platform.
Designed Requirement documents and functional document for the development team.
Developed Custom business logic using Apex Classes, Apex Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules and worked on the Sales cloud and Service cloud.
Configured Campaign Management, Campaign Influence and Lead Conversion.
Configured the Case Management Process.
Use the Lightning App Builder to customize the Lightning Experience and Salesforce1 Mobile app.
Provided product engineering and implementation support services with custom development and production support.
Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
Experience on integration, integrated Salesforce with different external system, performed both inbound and outbound integration using SOAP and REST API.
Implemented Classes, Interfaces and Keywords.
Integrated the Web services for extracting the data from external systems to display in the pages of Salesforce.
Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.
Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
Implemented CSS for Visual Force pages and experience working with Partner portal system and Add methods that can be called from Visual Force pages to Controller Extensions.
Created Custom Visual Force components and attributes to override the look and feel of standard Visual Force components.
Knowledge on Lightning installation and disabling role creation at installations and disabling role creation after installation.
Experience working with Salesforce mobile integration and manage/resolving cases on the go.
Actively participated in Micro services and Real-time integration architecture design using Apache Kafka.
Created Visual Force pages that could be rendered as PDF's, build dashboard components and define email templates.
Implemented Visual Force pages with public-facing websites by using Force.com Sites.
Used Organization security, Network-based security and Session security to implement platform security
Configured Chatter for the Users in the Organization for collaboration.
Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
Worked with Approval processes that use Email Approvals and parallel Approval steps.
Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh.
Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
Synchronized connect offline briefcases with Salesforce.
Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
Environment: Salesforce.com Platform, Sales cloud, Service cloud, Oracle billing, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Apttus CPQ (Configure Price Quote), Integration, BRM, Force.com Platform (Sandbox and production), Force.com IDE, Apache Kafka, Agile, Scrum.
Health Stream Inc, Nashville, TN Jan 2014 – Aug 2015
Role: SFDC Administrator/Developer
Roles and Responsibilities:
Worked as enhancement developer and team member, performed the roles of Working Developer and Administrator in the organization
Actively involved with Business analysts, other developers, involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
Developed various Custom Objects, Tabs, Components and Visual force Pages and Controllers as a Salesforce consultant.
Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
Created and deployed Several Reports using salesforce.com platform.
Provide training to end users, updated and modified Fields, Objects, Page Layouts
Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
Analyzed and evaluated complex business requirements and recommended solutions.
Developed and deployed workflows and approval processes for opportunities and products/ assets management.
Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Experienced in Salesforce/Apttus CPQ (Configure Price Quote) package configurations and customizations as part of (QTC)Quote to Cash process
Experience in using Apex code to implement complex business logic in Callback classes in Apttus CPQ managed packages within Governor Limits
Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
Designed and deployed custom websites and also integrated mobiles to the web through the help of sites.com.
Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
Created and used Email templates in HTML and Visual force.
Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Interacted with the Salesforce.com premium tech support team on a regular basis.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.
Avaya- Coppell, TX Nov 2011 – Dec 2013
Role: Salesforce Developer / Business Analyst
Roles and Responsibilities:
Played the role of Salesforce.com Admin/Developer and Analyst.
Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
Configured Case Management in Service Cloud Console.
Implemented Live Agent and Knowledge Articles in Service Cloud Console and customized it with apex to meet business requirements.
Created Skills, Buttons and Agent Configurations for Live Agent and wrote deployment code for Support Pages.
Overriding Standard Layouts with Visual Force pages to meet business requirements.
Created and managed Page Layouts, Tabs, Apps, Record Types and Formula Fields.
Created Support Pages for end users using HTML, JQuery, JavaScript and Visual Force.
Maintained user access, profiles and security roles within the application.
Created custom controllers implementing complex code for retrieval from Sales Force to VF pages.
Developed Apex class and trigger to format phone/State in Account object.
Developed complex VF pages to streamline the process of selecting Issues and Root Causes.
Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
Created custom objects, Custom Console Components, Visual Force pages, components, triggers,
Apex Classes validation rules by using Apex as per Customer requirement.
Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
Creating and managing profiles, roles, visibility settings.
Implemented and used Salesforce.com web services to transfer data from legacy systems.
Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
Used CRM fusion, Dupe Blocker and demand tools to manage duplicates, mass edit and delete records, Convert leads etc.
Worked activities related to uploading of contact information into Eloqua.
Maintain data integrity in both Salesforce and Eloqua.
Used the sandbox for testing and migrated the code to the deployment instance thereafter.
Performed user acceptance testing by conducting and leading Surveys.
Provide training and support to users on how to login, access and effectively use the System.
Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.
Sonata Software, Hyderabad, India May 2010 – Oct 2011 Role: Java Developer
Roles and Responsibilities:
Design and development of core authentication and Single Sign on Infrastructure using Java, and Identity Management products.
Designed and developed RESTful Web Services for Authentication and Identity Management, Password Recovery, SAML translation, Federation features using OpenAM and OpenDJ LDAP server.
Used Redis caching APIs.
Developed and scheduled jobs to load data, extract information and purge data across different systems using spring scheduler.
Developed and maintained REST JSON, SOAP services for legacy integration.
Migrated the application from on premise to Microsoft Azure cloud. Wrote Powershell scripts, cloud service startup tasks and made the application cloud ready.
Developed build artifacts and modules using Maven; wrote custom plugins for maven modules.
Reviewed security flaws listed Veracode security scan, and fixed the issues.
Worked with Infrastructure, DevOps in hardening servers, resolving issues, defining alerts, thresholds, playbooks to ensure high availability of the systems.
Involved in application design, design reviews, and code reviews.
Developed the UI tier using AngularJS.
Implemented page specific controllers using Spring MVC.
Followed Agile Scrum methodology of Software Development Lyfe Cycle SDLC.
Developed Unit Tests and Integration Tests using Junit, Easy Mock, Spring.
Developed stored procedures and Database Triggers using PL/SQL.
Involved in Production Support.
Environment: Java, Java Script, HTML, CSS, Spring, SOAP/Rest Web services, Hibernate, OpenAM, OpenDJ, Angular JS, jUnit, jBoss, Redis, JBPM, Jenkins, Maven, JDK 1.6, Core Java, Web Services, SVN, JQuery, HTML5, DHTML, Hibernate 3.0, Spring 2.0, Spring Boot, Log4j 1.4, Eclipse 3.5, Oracle 10g, Bootstrap, JSON, Xml, PL/SQL, JBoss, REST, AWS, JavaScript
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