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Sales Manager

Surrey, British Columbia, Canada
February 28, 2019

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604-***-**** Andrey Yakovlev

Business Development Professional with

Vast Experience in Restaurants and Operational Management. A natural and tactical leader with motivational management style, excellent recruiting, selecting, training, team-building and people development dexterity. Strong competence in negotiating with suppliers and customers, interpersonal communication, time management, and conflict resolution, building long-term business confidence and trust.

• Developed two own start-ups in Russia with annual sales up to $8 million with 15+% profit margin.

• Created two independent brand names for start-ups with the great value of customer satisfaction.

• Directly managed chain of 12 own restaurants and teams up to 200+ employees.

• Consistently increased sales in each project and position. Professional Experience

A&W Food Services of Canada Inc., Vancouver, BC 05.2017 - Present A chain of fast-food restaurants

Assistant General Manager

Running and controlling all aspects of the day-to-day operations of the restaurant. Improving employee’s behavior and interpersonal communications into work teams. Overseeing and modifying inventory procedures. Monitoring and ensuring guest satisfaction and A&W service standards. Trained for General Manager position

• Have been improving customers satisfaction and have eliminated guest's concerns to the A&W Head Office.

• Planning, organizing, controlling and evaluating the operations of a restaurant

• Supervising and directing all staff activities, ongoing training & personnel issues. BLINDAZH Inc., Moscow, Russia 02.2000 – 05.2016

A chain of fast-food crepe restaurants, food trucks and food factory. Executive Manager/Owner

Created a chain of crepe restaurants and food factory as a start-up. Developed a conception, strategy and market positioning of the brand and product. Established objectives and policies for the company, implemented operational procedures and established financial and administrative controls. Determined types of services and products offered, organized and formulated promotional campaigns. The allocated material, human and financial resources to implement organizational goals. Recruited, trained staff of all levels and created a motivation system based on clear and measurable objectives. Ran and controlled the day-to-day operations of the business. Created the food distribution chain of food factory products.

• Achieved annual sales of $6,750,000

• Composed of 12 restaurants and food trucks

• Managed a team of up to 70+ employees


604-***-**** Andrey Yakovlev Page 2

MECHANIZATOR Inc., Moscow, Russia 06.2002 – 12.2012 An online retailer of gardening power tools.

Executive Manager/Owner

Created the online retailer for diversification of the main business. Personal driven start-up with minimum investments, which exceeded $900,000 annual sales within the third year due to effective sales promotions and customer-oriented approach. Invited to visit the head office of MTD Corporation in Cleveland, Ohio in 2006 as one of the best dealerships of the corporation.

• Accomplished annual sales of $1,600,000

• Consistently increased sales at least 60% during the first five years

• Received exclusive rights to sell for online KOMATSU ZENOAH tools Medservice Inc., Moscow, Russia 09.1998 – 03.1999

A wholesale pharmaceuticals company.

General Sales Manager

Was headhunted to lead the sales department of a new wholesale pharmaceuticals start-up.

• Organized wholesale sales and internal audits. Defined sales strategy and tactics. Selected, hired, trained, and terminated sales managers. Forecast sales volumes and ordered supplies.

• Increased the number of customers by 180%, and sales volumes by 470%

• Managed a team of up to 18 sales managers

FarmaGarant Import-Export GMBH., Moscow, Russia 01.1997 – 09.1998 A wholesale pharmaceuticals company.

General Sales Manager

Climbed up into the company from sale manager position to General Sales Manager.

• Optimized wholesale system. Selected and trained sales managers. Performed internal audits. Forecast sales volumes and ordered supplies.

• Increased the number of customers by 55%, sales volumes by 165%

• Managed a team of up to 10 sales managers

Education & Certification

Microsoft Office Specialist for Office Excel 2016 08.2017 Microsoft Corporation

Diploma in General Business Management 05.2016 – 08.2017 Douglas College, Vancouver, BC

Master of Engineering 09.1986 – 07.1993

Engineering, construction, exploitation of industrial furnaces National University of Science and Technology “MISIS”, Moscow, Russia

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