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Customer Service Associate

Camden, Delaware, United States
February 28, 2019

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Tarnisha M Davis

*** ****** ****** **, ****** DE 19934



TSI Air Independent Contractor

Explain products or services and prices and demonstrate use of products

Answer questions about product features and benefits

Selling or Influencing Others

Thinking Creatively

Making Decisions and Solving Problems


I volunteer at the Food Bank of Milford about three times a week. Nov 2015-Present Delmarva Power Meter Data Service Associate Oct 2014-Oct 2015

Responsible for manually billing AMI gas meters that didn’t send information as expected

Compiled data; electric power consumption(IEE meter graphing), daily validation queue, time series sum check fails, IMU gas readings, etc and organized on spreadsheets for the purposes of management decision making and daily functions.

Daily use of Itron IEE, SAP, CIS/IS, IS-U,UIQ software programs and Microsoft Suite Amazon Customer Service Associate Sept 2013-June 2014

Ensured merchandise was cataloged and stocked in an orderly manner. Fulfilled orders requested by customers.

MBNA Customer Service Rep II July 1999-April 2009

Ability to meet and exceed department standards with 99% quality the majority of the time

Sent offers/corresponded with domestic, foreign and military customers

Reissued credit cards and posted payments

Calculated payments and explained late charges to customers

Updated addresses and name changes on accounts

Accurate typing speed of 55 words per minute. Alpha numeric speed of 18000 keystrokes per hour.

Updated credit scores

Identified fraud issues and forwarded to the appropriate dept Olstens Temp Srvc@MBNA Admin Hr Dept June 1996-July 1999

Scanned resumes onto Resumix system

Conducted initial phone interviews for posted positions

Scheduled interviews and composed offer/reject letters

Organized meetings for supervisors, sent interoffice memos

Checked signatures for verification with bank officers EDUCATION

Argosy University Online Oct 2010-Dec 2011

Business Administration

Delaware Technical Community College Sept 1996-July1998

Nursing Program

John Dickinson High School Sept 1983 June1987

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