Customer Service Software

KOLAWOLE ALAO

** *********** **** *********, *******, M9R 3Y8

647-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Proficient in various Windows Operating Systems (Windows, MAC), Microsoft office suite (Word, Excel, PowerPoint),Adobe and MS Visio

Proficient with different database and software applications

Strong communication and leadership skills

Knowledge of application administration concepts and procedures

Ability to multi task and type 55 WPM.

Ability to follow procedures and maintain accuracy

Ability to work in team environment and work independently with little or no supervision

Ability to work in fast paced environment

Asset management and inventory management skills

Advanced computer knowledge

Data center knowledge

Problem solving and time management skills

WORK EXPEREINCE

Compliance Coordinator June, 2018 – Present

Christian Horizons. 5 Harding Avenue, North – York, Ontario

Assist with maintenance of files

Assist with archiving of location files

Assisting with maintenance of compliance data base

Database Input

Facilitate monthly reports to families

Assist with Program Assessments and Ministry Audits

Checking and ensuring daily maintenance of all units.

Led the institution through a series of technology installations and upgrades to keep pace with emerging hardware, software, systems and proprietary products.

Improved efficiencies and productivity through implementations of new technologies during a substantial reduction in staff.

Managed the Information Services and Support Projects, and Desktop Disaster Recovery.

Managed, configured and supported the Virus software environment and Login-scripts.

Administered change controls when changes were made to the environment that impact production.

IT Auditor/Compliance Analyst 2012 - 2015

Mirojok Nig Ltd., Ibadan, Nigeria

Prepared a variety of status reports, including activity, closings, follow-up, and adherence to goals

Performed general control reviews such as financial system security assessment, access control, change management, disaster recovery and platform reviews

Assisted in all stages of audits including; study, evaluation, testing of controls and reporting

Performed technical security assessment of SAP and other connected systems used for processing critical financial transaction

Assessed the effectiveness of control activities in order to provide reasonable assurance regarding client’s achievement of their business objectives

Performed vulnerability assessment on operating systems (Windows, Unix/Linux and VMware)

Performed project reviews, data analysis and continuous risk assessment

Performed Reviews on IT infrastructure, application reviews and SOX Compliance

Helpdesk Analyst 05/2008 – 01/2012

Aero Contractors, Lagos, Nigeria

•Provided Tier I level helpdesk support for the Service Center (500 users).

•Managed the Training Room and outsourced training services (500 users).

•Managed monthly helpdesk reports for the entire MIS department.

•Maintain professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other technical support specialists when needed.

•Provide desk-side or phone/remote assistance to end users in the use of existing and new technologies, hardware and software

EDUCATION and TRAINING

Business English 2018

St. Stephen’s Employment Training Centre, Toronto

Diploma in Communication, Journalism 2007

Akwa Ibom State Polytechnic, Nigeria

Information System Audit Training

IT Fundamentals (CompTIA)

IT Security (CompTIA Security +)

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