Customer Service Services

Kamaljeet Kaur

Unit **, *****, ** avenue, Surrey, British Columbia, Canada, V3W1Z2

Mobile:778-***-****

E-mail: ************@*****.***

An Energetic and confident customer services professional. Worked with the leading petroleum retailer for more than 2 year. With experience of providing exceptional customer services to thousands of customers every day.

Areas of Expertise

Pleasant Manner

Excellent Communications Skills

Empathetic

Individual Efficiency

Management Skills

Quick Learner

Detail Oriented

Good Listener

Self motivated

Goal Oriented

Strong Network

Analytical Skills

Work Experience

Customer Services Representative at Shell Gas Station, Canada October 2019 to Present

Demonstrated customer service as my number one priority

Made a positive first impression by smiling, making eye contact, maintaining a positive tone of voice and saying thank you

Responded to customers in a friendly manner with an appropriate sense of urgency

Resolved customer concerns and complaints in a friendly manner

Kept the front counter clean, organized, stocked and ready for rush periods

Followed proper cash procedures and professional appearance, in accordance with the Career Wear Policy

Education & Professional Associations

Bachelors in Arts, majors in English Literature, Punjabi University, Patiala, India, 2013

Hotel Management Diploma, Chandigarh, India, 2012

Paramedical Diploma, Chandigarh, India, 2010

Relevant Skills:

Proficient in Handling cash register and cash management

Excellent numerical skills

Strong Customer Services Skills

Reference Available on Request.

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