Customer Service Information Technology

SUMMARY OF QUALIFICATIONS

Self-motivated and highly reliable IT Graduate positioned to contribute strongly into the career of Information Technology demanding adaptability, flexibility, curiosity and excellent communication skills. Looking to expand what I’ve achieved in IT to a reputable company.

Computer Skills: MS 10 and Office Suites Products (Office, Word, Excel, Access, PowerPoint, and Publisher); type 70 WPM; Completed two Information Technology Certifications, experienced with LAN, WAN, VOIP networking. Hands on experience with window server, active directory, and user account administration.

Problem Solving Skills: Ability to troubleshoot and ascertain the root cause of a problem and test solutions; Ability to pay close attention to detail during the observation process. Demonstrated a focus on continuous improvement.

EDUCATION & CERTIFICATIONS

MyComputerCareer (IT / Security Systems Certifications) –Charlotte, NC December 2017 – October 2018

Certifications Completed: MTA--Security Fundamentals; MTA--Devices Fundamentals

Certification studies included: CompTIA A+, MCSA (Microsoft Certified Solutions Associate) Information Technology / Support Desk, MCP (Microsoft Certified Professional – Windows), MTA (Microsoft Technology Associate – Fundamentals), Server+ Network+, Windows Operating Systems Networking

PROFESSIONAL EXPERIENCE

Airtron (Heating & Air Installer) – Charlotte, NC May 2016 - Present

Installs new HVAC equipment in residential homes under construction for a variety of reputable contractor companies requiring extensive knowledge of indoor and outdoor unit wiring

Performs precise brazing while applying appropriate safety regulations; as well as the installation of duct work and other electrical equipment (e.g. hood vents, dishwashers, etc.)

Performs quality inspections behind installer team members; fix any errors, and resolve any problems before the actual inspection takes place

Acosta (Heating & Air Lead Installer) – Charlotte, NC February 2016 – May 2016

Installed new HVAC equipment in residential homes

Trained and developed new hire apprentice installers

Partnered with other installer team members to install projects on time, on budget, and meet all local codes while maintaining the company’s high quality standards

Dan King One Hour Heating & Air (Installer) – Charlotte, NC April 2014 – February 2016

Troubleshooted and ascertained the root cause of a problem in order to run tests for a solution

Maintained a professional demeanor, excellent communication skills, and the ability to provide quality customer service at all times

Strived to go above and beyond to help customers through the observation of additional or potential problems and presented them with product recommendations for a resolution

Bestowed the title of ‘Top Sales Person’ of the Install Department during the later portion of my tenure

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