Customer Service Microsoft Office

Jill McLain

***** ***** **. *., ********, WA ****4 • 253-***-**** • ****.******@*******.***

Experience

JKM Communications Inc. – Puyallup, WA

Owner – 1994 to Present

I employ my expert skills in editing, grammar, punctuation, and page layout to help ensure that my customers’ communications are error-free, are written in a consistent style, and look and sound professional and polished. This aids readers in understanding the message being conveyed and lends credibility to the communications. Those who rely or have relied on my expertise include individual authors and the following organizations (in alphabetical order): • Cascade Federal Credit Union • CharityChannel Press • Harborstone Credit Union • JT3/JT4 • Kentucky Telco Credit Union • Nevada State College • Plum Creek Timber Company • Recreational Equipment Inc. (REI) • Seattle Colleges • Society of Actuaries • TrueBlue Inc. • University of Nevada, Las Vegas • U.S. News & World Report • Virgen Digital Brand Marketing • Weyerhaeuser Company

Weyerhaeuser Company – Federal Way, WA

Word Processor, Receptionist, Copy Editor, Production Coordinator – 1987 to 1994

I first provided word processing and reception/mail-sorting support for 70+ individuals in the communications, government affairs, and law departments at the company’s headquarters. I was later selected to work with the design group to become the communications department’s copy editor and to learn PageMaker (and later InDesign). I authored the department’s editorial style guide. I continued to provide communications services to Weyerhaeuser as a contractor, with no break in providing those services.

Skills and Proficiencies

• Excellent customer service

• Keen attention to detail

• Superb time management

• In-depth knowledge of AP Stylebook and The Chicago Manual of Style

• Thrive in a fast-paced environment

• Work well independently and as part of a team

• Software:

– Microsoft Office 365 (Word, Excel, PowerPoint)

– Adobe InDesign

– Adobe Acrobat

– Apple operating system

– Google Docs

– Google Sheets

Summary

In my experience as both a business owner and an employee, my focus has always been on customer service. I’m a naturally good listener, which allows me to understand and empathize with someone seeking help on a project or a solution to a problem. It also allows me to be a quick learner. I have a keen eye for detail and take pride in being extremely accurate, whether with words or numbers. I am comfortable in lead role or in a support role. I keep my composure in a hectic environment, and I don’t lose my focus during times that are less busy. I am open-minded and enjoy working with a great diversity of people.

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