Administrative Assistant Customer Service

SUPREET KAUR

* ********* ****, ****** **, N*G *H*/Contact: 647-***-**** • ************@*****.***

ADMINISTRATIVE ASSISTANT- Safety Solution

Accomplished Administrative Assistant professional experience distinguished by commended performance and proven outcomes

Efficient in working in an innovative and challenging environment that could enhance and improve my skills and abilities to think analytically and find creative solutions to problems

Outstanding in Handling reception & Customer Service as well

EDUCATION & CERTIFICATIONS

Certified in Business - Human Resources (2015-2016)

From Sheridan College - 7899 McLaughlin Rd, Brampton, ON L6Y 5H9

Bachelor of business administration

From Punjabi University Patiala - NH 64, Urban Estate Phase II, Patiala, Punjab 147002, India

(Canadian Equivalent to bachelor’s degree (four years) approved by World Education Services)

SKILLS

Written & Verbal Communication

Customer Service

Sales & Marketing

Team work

Ability to work under pressure

Data Entry

Multi-tasking

MS office proficiency

Positive Attitude

Decision making

Public speaking

Adaptability

Receptionist

Quality Focus

PROFESSIONAL EXPERIENCE

SAFETY SOLUTION- Mississauga, ON

Providing Safety Services for Logistics companies

Administrative Assistant, Feb 2017- Current

Duties:

Coordinate office and administrative operations to secure efficiency and compliance to company policies

Manage agendas/travel arrangements/appointments etc. for upper management personnel’s

Follow up on enquires and being a point of contact for a range of staff and the clients

Document and record the client data and instruct fellow colleagues to maintain upkeep of office and client data

Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines

Maintain office supplies by checking inventory and order items

Answer incoming calls and assume other receptionist duties when needed

Record and prepare minutes of meetings and follow up as required

Finding ways to improve administrative processes

A2Z DIGITAL INCORPORATION— Brampton ON

Provides internet and home phone services to the residents of the city

Administrative Assistant, May 2015 to Jan 2017

Duties:

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Assisted various department and handled reception

References will be available on request

Contact this candidate