Social Media Sales

POOJA TIWARI

Cell: 469-***-**** ***********.***@*****.*** https://www.linkedin.com/in/tiwari-pooja

PERSONAL SUMMARY

Energetic and positive professional with 1+ years of proven work ethic through impactful contributions at multiple internships while continuing to excel academically. Work experience and internships have allowed me to solidify classroom knowledge through real life practical applications. I have demonstrated learning agility by adapting to many scenarios in various industries, picking up quickly and making an impact. I have cross domain knowledge from project management, business analysis to JAVA programming and marketing data analysis which gives me the advantage of not being just restricted to one domain. CORE COMPETANCIES

• Project Management (Agile

and waterfall)

• Business Analysis

• Problem Solving

• System Development Life

Cycle(SDLC)

• JAVA

• HTML & CSS

• MS Excel (Data Analysis)

• Salesforce

• SQL

• Google Analytics

PROFESSIONAL EXPERIENCE

Sales Operations Analyst SEPTEMBER 2018 – OCTOBER 2018 Endicia(Stamps.com), Sunnyvale, CA

• Consolidate and maintain sales data from various data sources like Company's transactional systems, Salesforce, external sources, and internal support data.

• Develop and understand forecasting and growth models to predict the sales for the year 2019.

• Generate sales trends, pricing, revenue performance metrics, product performance and other sales-related reports and provide insight and recommendations for improvement to the business.

• Analyze, sort, and process large amounts of revenue data using MS-Excel functions (Pivots, V-lookups) and process ad hoc report requests as desired.

• Research external publicly available data to obtain relevant insights for our data analysis.

• Analyze historical data and groupings to identify trends. Project and Planning Analyst Intern JANUARY 2018 – MAY 2018 Southwest Airlines, Dallas, TX

• Gathered requirements from diverse cross functional stakeholder groups to develop the integrated project management plan using best practices within regulatory parameters for all flight operations project portfolio.

• Documented project resource allocation procedures for the Flight Operations manual to improve the consistency of project management processes throughout Flight Operations and further Southwest Airlines core strategic objective of efficiency and low cost.

• Utilized attention to detail and communication skills to manage stakeholders and communication to ensure clarity and consistency in the Stakeholder Management - Preparing the questions to be asked to facilitate the completion of this phase. Working closely with other Flight operations teams including: Procedures, Training, Quality assurance, Safety and Risk

• Rigorous analysis of conversations while meetings to further ask questions at the same time and get the desired information.

• Assisted with projects, research, and meetings that support the role of Flight Operations department to include presentations to executive leadership.

Data Analyst Intern JULY 2017 – AUGUST 2017

Kvantum, San Francisco

• Consolidated data of the sales done of six different brands on the various platforms like social media, radio, TV, online Google search, etc. where Facebook was major factor in social media platform.

• Utilized tools like MS Excel (Pivot tables, pivot charts and advanced functions) to analyze data and extract trends.

• Analyzed if the investment done on the advertisements were profitable by analyzing the metrics – CPM, CTR, CPI against profit in USD made by plotting Pivot Charts and graphs so that further continuation in future of these campaigns should be done or not.

Assistant System Engineer JUNE 2015 – OCTOBER 2015 Tata Consultancy Services, India

• Developed a Human Resources Management System (HRMS) for the state government which made managing over 100 employees easier including their promotions, pay making everything from paper based to online.

• Consolidated work flow of handling of health insurance claims for health organization on a website and made it convenient for the employees and patients to manage and control the claims well. EDUCATION

The University of Texas at Dallas, School of Management (SOM) AUGUST 2016 – May 2018 MS, Information Technology and Management GPA 3.2

University of Technology, State Government Engineering College, Bhopal, MP, India AUGUST 2011 – JUNE 2015 BE, Electronics and Communication GPA 3.7

ACADEMIC PROJECTS

Fissure Simulation AUGUST 2017 – DECEMBER 2017

Agile Project Management - UT Dallas

• Performed the role of the Scrum Master for a given hypothetical project through a simulator.

• Worked on prioritizing given user stories on the basis of business value, story points and duration and then made sprints

(organized calendar into meetings – daily stand ups, sprint planning, sprint retrospective and feedback (in way of coaching if someone missed meeting or organized a lunch for appreciation) and using this prioritized set of user stories divided into the time frame ( For example: 1 sprint = 2 weeks = 80 hours)

• Assigned the resources available and dealt with situations that came up, for example – a resource had to leave job due to some reasons or some clashes among the team members.

• Performed required Backlog grooming to keep the work on track. Item Finder Application JANUARY 2017 – MAY 2017

System Analysis and Project Management - UT Dallas

• Proposed an item finder application and worked on the project initiation and planning phases including preparing Project Proposal Memo, Project Scope statement, Work Breakdown Structure, Use Case Diagrams and Use Case Descriptions. Blog Analysis AUGUST 2017 – DECEMBER 2017

Web Analytics - UT Dallas

• Created a Blog using the website Blogger.com and performed analysis of this blog using Google Analytics and created audience overview, engagement, frequency and recency reports to track, monitor and hence, improve the overall performance of the blog.

University Database AUGUST 2017 – DECEMBER 2017

Data Management - UT Dallas

• Created ER model for the University database given.

• Extracted required data from database by running queries on SQL server. ACTIVITIES

• Member of Student Union Activities and Advisory Board(SUAAB) - Speakers committee – UT Dallas

• Organized and volunteered in the cultural and intellectual events like quizzes and dance competitions at both school and undergraduate college level.

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