Customer Service Manager

Samara-Noëlle Paraiso

** ******** *** **** ****

Contact: 289-***-****

**********@*******.**.**

Objective

: to obtain a position as a receptionist in which I will be able to make good use of my knowledge, skills, and experience. To be a member of an organized team and create an exceptional experience for each guest.

Education

Sept 2010-May 2015 Business Administration & Management UCM-Universidad Complutense de Madrid (CES CUNEF)

May 2014-Sept 2014 Advertisement & Public Relations (summer program) UCM-Universidad Complutense de Madrid

Experience

May 2015-Present: Union Social Eatery Y&S - Bartender

• Liquor and Beer end of day inventory counts

• Serving tables in cocktail area as well as service bar

• Organization and maintenance of bar area as well as liquor and beer fridges

• Inventory orders

Feb 2011-April 2015: Pull and Bear Madrid - Assistant General Manager

• Hiring and Recruitment

• Overseeing day to day operations

• Staff scheduling

• Closing/opening duties and locking/unlocking for the day

• Reporting day numbers and sales to head office

October 2010-Sept 2011: Glass Drive (Lunas Vadillos) Vallecas - Front Desk/Reception

• Scheduling appointments and meetings with sponsors and guests

• Answering phone calls and accurately addressing the matter

• Early morning store front check and opening gates

• Ordering product and processing invoices

• Inventory

About me

Fluent in English, Spanish, Catalan, and basic French Over 11 years in excellent customer service

Smart serve certified

Volunteered abroad in India and Nepal with Me to We and United Planet ONG in 2011

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